TCUV Certification
Toyota provides TCU V customers with which of the following
1 year free roadside assistance including a toll-free assistance number
Wide selection
4 doors, sedan, trucks, vans, SUVs, hybrids
Which of the following is the responsibility of the used car manager
Appearance repairs
Building TCUV sales takes continued effort
Becoming involved, become informed, become passionate
The toyota certified used vehicle program
Began in 1996 has a way to market vehicles return from short term leases. Designed to overcome customer resistance to used cars. Designed to appeal to younger customers. Defines the value proposition for Toyota used cars. Results in faster sales, less negotiations, & more revenue.
Production familiarity
Benefits you, your customers, your service department, and Toyota's nationwide dealer network, are all familiar and comfortable with the Toyota brand
TCUV sales SUPPORT
C-206 selling Toyota Certified Used Vehicles. is a half day classroom course it begins with all the reasons for selling TCUV, then explores all the best practices for selling from start to finish. TCU V certification. 160. Inspection information. point of sales materials. e brochures. E-TCshowroom
Which of the following is not part of a TCU V vehicle selection process
Contracting a third party vendor to verify the inspection process
Why sell TCUV
Customer demand, wide selection, product familiarity, more sales opportunities, easier clothes, higher customer satisfaction
Detailing
Detailing department Detailer cleans vehicle to TCU V standards and completes inspection check sheet. Detail department supervisor inspects finished vehicle. Service manager signed inspection check sheet to confirm all mechanical and detailing standards have been met. Detailing department delivers vehicle to used car manager
Request certification
General office Completes certification request form. Retains certification number and warranty expiration date in vehicle file. Scion certified pre-owned vehicles do not require a request for certification. provides warranty expiration date to used car manager, who prepares priced TCU V window label
Report sale RDR
General office Reports TCU V retail sale to Toyota Motor Sales USA incorporated
When purchasing a used vehicle customers consider for the following EXCEPT
High risk of buying a lemon
Higher customer satisfaction
Higher customer satisfaction builds higher retention more referrals and repeat sales.
Which of the following is not a characteristic of today's used vehicle buyer
Many prefer purchasing used vehicles from private owners
When asked what sources did you use when shopping for your vehicle the top response was
New car dealer
Which three reasons provide you with immediate and direct benefits
Product familiarity, more sales opportunities, easier close. product familiarity enables you to make knowledgeable and confident sales presentations to your customers. More sales opportunities me and the potential for more sales and revenue. And easier clothes not only reduces the amount of time it takes to close a sale, it freeze time for more sales opportunities
Mechanical inspection
Service department Performs preliminary vehicle inspection for full compliance with TC UV eligibility rules. orders vehicle history report to determine if vehicle passes TCU V eligibility requirements. Notifies used car manager of large repair cost items. Used car manager must approve repairs. Repairs and inspect all mechanical items, technician completes inspection check sheet, signs and dates. Delivers vehicle to detail department
Much easier to close
TCU V reduces negotiation by 50%. By reducing the negatives and objections customers typically raised in a used car negotiation. and by serving as the ideal compromise between a new car and a non certified used car.
More opportunities to sell
TCU V turns every 30 days vs 7 days for non certified used cars. Three out of four vehicles are bought used in the US
Which of the following is not a reason for customers to buy TCU V
TCUV offers a better warranty than new vehicle sales
The competition still can't beat
The overall quality durability reliability and value of Toyota vehicles. The depth and breadth of the Toyota product line. Is that toilet a certified hybrid program. The availability of financing a trace comparable to new vehicles. The best vehicles, the best program, and the best financing.
TCUV VS. Standard used car sales
Toyota quality, durability, reliability and value. The best new cars make the best used cars. vehicle has been given a thorough, 160 point inspection and brought up to factory specifications. All service is performed by Toyota factory trained technicians with genuine Toyota parts. vehicles that have been severely damaged are not eligible for TCUV. Toyota provides the customer with a CARFAX report that certifies each TCU V condition and repair history. the TC UV warranty provides powertrain coverage for 7 years or 100,000 miles, whichever comes first, from the original date when the vehicle was purchased as new with a $50 deductible. In addition, the warranty provides comprehensive warranty coverage for 12 months or 12 thousand miles from the date the TCU V purchase. remember that the TCU V comprehensive warranty and powertrain warranty or secondary to any remaining factory new car warranty on the vehicle. The factory warranty is always the primary warranty for warrantable repairs. The TCU V warranty is honored at over 1,400 Toyota dealers in the continental US Alaska and Canada. Toyota provides TCU V customers with 1-year roadside assistance and a toll-free assistance number and 24 hours a day 7 days a week
Certified buyers have a higher level of education and income than the traditional Toyota used vehicle
True
TCU V vehicles sell faster than non-certified vehicles as a result in faster sales less negotiation and more revenue
True
Display for sale
Used car manager Completes TCU V window label with price and warranty expiration date. Attached is TCU V window label, buyers guide, TCU V logo sticker / visor hanger, and license plate insert. Displays TCU V vehicles and separate display area. Performs ongoing lot maintenance. Sells retail TCU V. Fills out TCU V warranty supplement manual and reviews with customer. Ensures that the customer is given an original owner manual for the specific vehicle
Appearance repairs
Used car manager Repairs appearance issues such as dents, dings, paint scratches, bumpers, glass, and interior wear. Signs inspection check sheet to confirm that all appearance repairs have been completed and vehicle meets all standards.
Vehicle selection
Used car manager Requires vehicle that meet tcup eligibility requirements. performs a vehicle walk around inspection to make final decision to certify. develops reconditioning plan for each vehicle basic repairs and or replacements, including dent removal painting bumper repairs, glass and interior repairs. Transfers vehicle to service department with specific instructions for certification
The TCU V certification process 7 steps
Vehicle selection, mechanical inspection, detailing, appearance repairs, request for certification, display for sale, report sale
Selling the value of TCU V
We check 160 points in an inspection to prove only the best get certified. sell and build value by; explaining what it means for a vehicle to be Toyota Certified. Explaining additional benefits such as Every TCU V has a comprehensive warranty, toll free assistance line and 24-7 roadside assistance. Explaining the special one of a kind nature of the vehicle a unique vehicle that is here today but may be gone tomorrow. Reminding the customer that the higher purchase price is offset by lower risk lower financing costs and higher resale value
Customer demand
What customer smart when buying a used vehicle new car purchase experience. Low risk of buying a lemon. Detailed vehicle history. Low risk of hidden costs. Competitive interest rates . TCU V give customers what they want. Over 50 percent of customers state they would not have bought a used vehicle from the dealer if not for TCU V
What you should know about the TCU V customer
well informed, high expectations, many are new to Toyota, most would consider purchasing or leasing a new Toyota, most shop at a new car dealership