Test 1

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Which of the following managers is using big data in decision​ making?

A large retailer uses software to adjust prices in real time for​ 70+ million items based on demand and inventory

The task of organizing includes what activities?

Arranging and structuring work.

​__________ refers to the concept that many managers lack the time and the ability to process all of the alternatives to solve a problem.

Bounded rationality

​"My way or the​ highway" would best describe which technique to manage resistance to​ change?

Coercion

Which of the following is more essential to higher level managers then to lower level managers?

Conceptual Skills

Andrew goes to the office supply store and talks to a sales​ representative, who shows him several copiers that can meet his needs. Which step of the​ decision-making process does this​ represent?

Developing alternatives

A manager's job performance is quantified by evaluating efficiency and effectiveness because

Effectiveness and efficiency go hand in hand, and a good manager accomplishes both.

Management involves ensuring that work activities are completed by the people who are responsible for doing them. This goal is best facilitated by performing work in a way that is

Efficient and Effective

In the changing workforce, ____ play(s) a big role in customer satisfaction.

Employee attitudes and behaviors.

More people will buy ground beef advertised as​ "80% lean" instead of​ "20% fat" even though the meaning is the same. Which​ decision-making bias does this​ reflect?

Framing bias

To improve your political skills at work, you should

Gain control of organizational resources.

Which statement about studying management is most likely true?

Management is universally needed in all organizations.

Which of the following statements is most likely true about the work that managers do?

Managerial duties may be assigned to a team member who does not hold the title of manager.

Which of the following statements about managers within an organization is most likely true?

Managers also play an important role in the success of nontraditional organizations such as political campaigns and music tours.

How do manager responsibilities differ from non-managerial responsibilities?

Managers must coordinate and oversee the work of non-managerial employees.

Which statement is true about the changing nature of management?

Managers realize the high-quality customer service is essential to organizational success in today's competitive environment and that employees are an important part of the equation.

Although it is possible to differentiate between managers and non-managerial employees in many organizations, what has changed in the recent past to blur those lines?

Many traditional non-managerial jobs have changed to include managerial activities.

Before bringing the new computer system​ online, HD Marketing formed a committee of employees from each of the major departments impacted by the change and asked for their​ input, suggestions, and assistance. Which technique for reducing resistance to change does this best​ describe?

Participation

Which of the following best describes the reason to study management even if your career plans are not to become a manager?

Studying management is important to maximizing efficiency, productivity, employee satisfaction, and personal success.

A company's ability to achieve its business goals and increase long-term shareholder value by integrating economic, environmental, and social opportunities into its business strategies is known as

Sustainability

Which of the following is a true statement about the changing nature of modern management?

Taking risks, exploring new territories, and trying new methods are innovative tactics that management can use to be more successful in the marketplace.

In an organization, what is the most important factor in employee productivity and loyalty?

The quality of the relationship between an employee and a direct supervisor.

Which statement is most likely true concerning the official activities and roles of senior managers?

The roles of disseminator, negotiator, and liaison are most important for senior managers.

Managers are a critical part of any successful organization because

They use their skills and knowledge to move the organization forward towards established goals.

Which of the following best describes the controlling function identified by Henri Fayol?

To ensure goals are met and work is completed as it should be, managers monitor and evaluate performance. Actual performance is compared with the set goals.

What is considered the essence of a manager?

To oversee the work of other people so organizational goals can be accomplished.

In making​ decisions, global managers need to consider the​ values, beliefs and attitudes of the people involved. Which guideline for effective decision making does this​ represent?

Understand cultural differences

Under which of the following circumstances would manipulation and​ co-optation be an appropriate technique for managing resistance to​ change?

When a powerful group's endorsement is needed

Which of the following is true of​ creativity?

a creative organization develops unique ways of working or novel solutions to problems

Whenever Gabriela needs to book a hotel room in an unfamiliar​ city, she always stays at a​ Marriott, because​ she's familiar with the brand. This is an example of​ ________.

a heuristic

Managers who use​ facts, logic, and rational thinking to guide their decisions and actions are using​ _______.

a linear thinking style

Alberto is a manager who trusts his hunches when making decisions. He is more apt to follow his instincts than use facts or data. This is an example of​ _______.

a nonlinear thinking style

The gap between an existing state and a desired state is referred to as​ _______.

a problem

A manager can make the most accurate decision under a situation of​ _______ because the outcome of every alternative is known.

certainty

A person who acts as a catalyst and assumes the responsibility for managing the change process is referred to as​ a(n) ________.

change agent

Which of the following would be considered an external force for​ change?

changing consumer needs and desires

Factors that are important or relevant to resolving a problem are referred to as​ _______.

decision criteria

Instead of identifying and evaluating alternatives with logic and deductive​ reasoning, a manager using​ _______ would try to envision and entertain new and innovative solutions to a problem.

design thinking

A small IT firm that is challenging larger competitors and changing the​ industry's rules of the game is engaged in​ ________.

disruptive innovation

In Kurt​ Lewin's three-step change​ process, organizations are pushed toward change by​ ________.

driving forces

Which technique of reducing resistance to change involves helping employees see the logic of the change​ effort?

education and communication

Heidi is the marketing manager at a large winery. The expensive ad campaign she planned has flopped so​ far, but instead of scrapping it and trying something​ else, Heidi decides to invest more money in the campaign and run ads in even more publications. This is an example of​ ________.

escalation of commitment

The​ saying, "Throwing good money after​ bad," meaning that you continue to waste money on a losing​ proposition, best describes​ __________.

escalation of commitment

The​ data-driven, systematic use of the best available facts and information to improve management practice is referred to​ as:

evidence-based management​ (EBMgt)

The focus of​ ________ is to minimize or eliminate dysfunctional conflict that exists between groups by changing the​ attitudes, stereotypes, and perceptions that groups have about each other.

intergroup development

​________ is/are pressures created by other employees.

interpersonal demands

Alicia is convinced that she can tell more about a job applicant in a​ 5-minute interview than through​ pre-employment tests or reference checks and insists that her gut instincts are never wrong. Alicia is using​ _______.

intuitive decision making

Gannon Enterprises is in the midst of a major strategic change. To lessen resistance from some of the senior managers who are opposed to the​ change, the company has offered early retirements so that the managers can avoid having to experience the change effort. Which technique for reducing resistance to change does this best​ describe?

negotiation

Cashiers at the supermarket are allowed to adjust the price of an item up to a maximum of​ $5.00 without getting the​ manager's approval. This would best be described as​ a(n) _______.

policy

In order to make exchanges or returns at a clothing​ retailer, customer service representatives must follow an established series of​ steps, such as checking the​ receipt, inspecting the item for​ damage, and issuing a store credit. This is an example of​ a(n) _______.

procedure

The office manager has to place another order for copy​ paper, so he checks the office supply​ company's website to see if either of his preferred brands is on sale before placing the order. This is an example of​ a(n) _______.

programmed decision

Laura is a new physician in a busy clinic. She wants to spend enough time with her patients to fully understand their health concerns.​ However, she is required to see 30 patients per​ day, so she can spend no more than 10dash-15 minutes with each one. Laura is frustrated and is experiencing​ ________.

role conflict

A sign in the college bookstore states that students can return a textbook only if it is still​ shrink-wrapped and returned within the first 10 days of the semester. This is an example of​ a(n) _______.

rule

After looking at several​ copiers, Andrew decides to buy one. He knows other models might be available​ elsewhere, but he​ doesn't have time to keep​ looking, and the one he is buying seems to meet his needs. This is an example of​ _______.

satisficing

When Steve Jobs created a separate and autonomous unit at Apple to develop the Macintosh​ computer, he was using​ ________.

skunk works

​_______ is an adverse reaction that people have to excessive pressure placed on them from extraordinary​ demands, constraints, or opportunities.

stress

​Tayler's company has announced​ that, due to the poor​ economy, it will lay off​ 20% of the workforce by the end of the month. This announcement is the​ ________ that creates​ ________.

stressor; stress

Which metaphor about organizational change assumes that change consists of occasional disruptions that must be dealt​ with, but then things can continue under the new changed​ situation?

the calm waters metaphor

Managers who weigh their first impression of an applicant more heavily than information received later in the interview are experiencing​ ________.

the confirmation bias

Alberto is a manager who tends to think he knows more than he does. He is most likely exhibiting​ ________.

the overconfidence bias

The fact that managers are needed in all types and sizes of​ organizations, at all organizational levels and work​ areas, and in all global locations is known as​ ________.

the universality of management

The metaphor about organizational change that assumes that change is normal and expected and managing it is a continual process is known as​ ________.

the white water rapids metaphor

Caitlyn has always been a​ hard-driving, competitive person. She walks​ fast, talks​ fast, eats​ fast, and gets angry fast. Caitlyn would likely be described as exhibiting what type of​ personality?

type A personality

In Rob's position at Medco Pharmaceuticals, he is responsible for making organization-wide decisions and establishing organizational goals. Which of the following is most likely Rob's title at Medco?

Executive Vice President

Although the merger between Gray Enterprises and Horack Manufacturing is expected to be a​ "win-win" that will increase both​ companies' market share and save​ jobs, employees are fearful because they​ don't know what to expect. Which technique would be most useful in overcoming their resistance to​ change?

Facilitation and support

What is the first step in the​ decision-making process?

Identify a problem

Andrew must buy a new office copier. He lists the features the copier must​ have, such as a​ built-in scanner, color​ copying, and an automatic document​ feeder, along with how much he can spend. Which step of the​ decision-making process does this​ represent?

Identifying decision criteria

Which of the following is the most valuable take-away from studying management?

Learning to apply management theory in a variety of situations.

Which of the following is most likely true about management?

Poor management usually involves being inefficient and ineffective.

In which type of organizational development​ (OD) does an outside consultant help the manager understand how interpersonal processes affect the way work is​ done?

Process Consultation

Which is the last step of Kurt​ Lewin's change process​ model?

Refreezing

Which​ decision-making bias refers to a decision​ maker's tendency to assess how likely something is to happen or how closely it resembles other events or sets of​ events?

Representation bias

Jamie is frustrated with the group project in her management class. Her team​ hasn't met to figure out who will do which portion of the​ project, and no timelines have been established. This situation best illustrates​ ________.

Role ambiguity

Which of the following best describes the activities that managers exhibit when serving interpersonal roles?

Serving as a figurehead or liaison.

An idea champion is best described as an​ ________.

an individual who actively and enthusiastically supports new ideas, builds support, overcomes resistance, and ensures that innovations are implemented

Which of the following is considered a structural variable that positively impacts an​ organization's innovation?

an organic type structure

​Brandi's Bakery has received its first major commercial​ order, and the owner needs to determine if she can fill this order on her own or if she needs to hire an employee. This is an example of​ _______.

an unstructured problem


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