The six step A+ troubleshooting Process

You have confirmed your theory that a video card is bad an needs to be replaced. What should you do next?

After you confirm a theory, move to Step 4 to establis a plan of action, and then implement the solution.

What is the large percentage of the issues due from?

Are due to user error.

Step 5: Verify full system functionality, and, if applicable, implement preventative measures

At this point, verify the computer works properly. This might require a restart or two, opening applications, accessing the internet, or actually using a hardware device, thus proving it works. As part of Step 5, you want to prevent the problem from happening again if possible.

What is the last step of the six-step troubleshooting process?

Document findings

What is the Step 6 for troubleshooting process?

Document findings, actions, and outcomes

When you run out of possible theories for the cause of a problem , what should you do?

Escalate the problem

What should you do next after testing the theory to determine cause?

Establish a plan of action to resolve the problem

What is the Step 4 for troubleshooting process?

Establish a plan of action to resolve the problem and implement the solution.

What is the second step of the A+ troubleshooting methodology?

Establish a theory of probable cause.

What is the Step 2 for troubleshooting process?

Establish a theory of probable cause. (Question the obvious.

What is the Step 1 for troubleshooting process?

Identify the problem

A computer won't turn on when you press the Power button. What should you check first?

If the computer is plugged in

There is a problem with the power supplied to a group of computers and you do not know how to fix the problem. what should you do first?

If you can't figure out a cause to a problem and have exhausted all possible theories, escalate the problem to the appropiate persons.

Which of the following is part of Step 5 in the six-step troubleshooting process?

Implement preventative measures

Test the theory to determine Cause

In step 3, ,test your theory from Step 2 if it works go to the next step. If the first theory fails during testing , go back to step 2 to establish a new theory and continue until you have a theory that tests positive. If you can't test your theory, bring your problem with your supervisor.

Identify any changes made to the computer

Look for new hardware installed or plugged in, out of place. Listen to the computer and smell it. hard drive might make a peculiar noise or a power supply might smell like something burning. Define if any new software has been installed or if any system settings have been changed. Inspect environment around the computer.

What should you do before making any changes to the computer?

Perform a backup

Before making any changes in the user computer

Perform backups

You dropeed a screw in the case of a PC. What is the best tools to use to retrieve the screw?

Plastic tweezers

Which of these is contained whithin step 1 of the six-step troubleshooting theory?

Question the user.

When troubleshooting a no-display issue, and you know that the computer and monitor are receiving power

Remember the big 4: VIDEO, RAM, processor, and motherboard. If the video card, processor, or RAM is not connected properly, they can stop the computer from booting

What is the Step 3 for troubleshooting process?

Test the theory to determine cause.

What is the Step 5 for troubleshooting process?

Verify full system functionality an if applicable implement preventative measures.

Which of the following are possible faulty components when nothing appears on the display?

Video Card and Processor

Theorize

What the most likely cause of the problem is. Start with the most probable or obvious cause.

Step 4: Establish a Plan of action to resolve the problem and implement the solution

When a theory has been tested and works, you can establish a plan of action. Whatever the plan of action, after it is established, have the appropriate people sign off on it (if necesssary), and then immediately implement it. ALWAYS CONSIDER CORPORATE POLICIES, PROCEDURES, AND IMPACTS BEFORE IMPLEMENT IT.

Review documentation

Your company might have electronic or written documentation that logs past problems and solutions. Perhaps the issue at hand has happened before. Ask the user for any documentation logged by himself.

Question the user

ask about issue. symptoms, unusual behavior, or anything that the user might have done of late that could have inadvertently or directly caused the problem.

Step 6: Document Findings, Actions, and outcomes

document what happened by using a trouble-ticketing system. In this step, finalize the documentation , including the issue, cause, solution preventative measures, and any other steps taken.

In this step 2: Establish a theory of probable cause

you also need to define whether it is a hardware or software-related issue.