True or false. Chapter 11 business

Counseling is not needed when an employee must be terminated.

false

Counseling means assigning responsibility to subordinates for doing certain activities, giving them the authority to carry out the duties, and letting them take care of the details of how the job is done.

false

Employees tend to disbelieve what the owner says, regardless of whether it is true or not.

false

If a business is small and unincorporated, a tight, formal organization structure encourages creativity and reduces initiative.

false

If a manager is a perfectionist, he or she does not need to delegate.

false

In a line organization, staff is hired to advise and perform services for those doing the operations, financing, and selling.

false

Job splitting occurs when a single full-time job is retained, but its performance is shared by two or more employees.

false

Leadership and management are synonymous.

false

Motivation alone is generally enough to increase productivity.

false

Right-to-work laws define the areas in which an employer has the right to act freely as an employer without interference from the union.

false

Small business owners should not disclose their reasons for being in business with their employees to maintain good human relations.

false

The process of communication can be assumed to have occurred if the receiver decodes or retranslates the idea that is being communicated.

false

Very small businesses always use specialization, whereby employees do the work they are best suited for.

false

When owners delegate authority to workers to perform certain duties, they should relinquish their responsibility for seeing that those duties are performed.

false

An informal organization always exists within the formal structure of a business.

true

An organization chart shows the authority and responsibility relationships that exist in a business.

true

Communication is the transfer of meaning from one person to another.

true

Employee performance evaluations can be used to motivate employees if the evaluations are translated into rewards.

true

Employee performance is a product of an employee's ability to do the job and the application of positive motivation.

true

Job enrichment emphasizes giving employees greater responsibility and authority over their jobs as the best way to motivate them.

true

Leadership is the ability to influence others to strive to attain goals or objectives.

true

Leading is an important part of managing, but not the whole of it.

true

Managers are always motivating employees—either positively or negatively—even when they are not conscious of doing so.

true

One must use different incentives to motivate different people at different times in their working lives.

true

Quality circles (QCs) are small, organized work groups that meet periodically to find ways to improve quality and output.

true

Specialization is using employees to do the work that they are best suited for.

true

Stress usually begins when individuals are placed in a work environment that is incompatible with their professional work style and/or temperament.

true

The goal of teamwork is to improve performance by involving employees in meeting customers' needs.

true

The greatest barriers to effective communication are inattention and poor listening.

true

With each delegation, the authority needed to carry out a task must be awarded.

true