Unit 1 Test Review
Emotional intelligence can best be described as the ability to
recognize and manage emotions in ourselves and others.
A person's cognitive ability is his/her ability to
learn and understand.
Your friend Cassandra is upset because her parents grounded her for going to her boyfriend's house without permission last week instead of studying at the library. What would be the most empathetic thing for you to say to Cassandra?
"I'm sorry to hear that. If you need to talk, I'm willing to listen."
Deanna is a new employee who is concerned about finishing a report on time. Which of the following is a phrase that her coworker can use to express empathy:
"You must feel very stressed right now."
In emotional intelligence, which of the following demonstrates self-management:
A positive attitude
Paul is feeling apprehensive about his sales presentation, but he doesn't want to admit it to himself. His coworker, Amanda, pointed it out to him while he was practicing what he was going to say. What should she recommend that he do?
Accurately assess his emotions.
Which of the following parts of self-management reflects the ability to adjust to new and changing situations:
Adaptability
Which benefit of emotional intelligence helps you to handle constant change?
Being flexible
Which of the following is key to developing empathy:
Being sensitive to others' emotions
Brent likes to use his emotional intelligence to describe his feelings in accurate terms. He is experiencing which of the following benefits of emotional intelligence:
Communicating needs effectively
Which of the following is a true statement about emotional intelligence:
Emotional intelligence can be defined in different ways.
Which of the following accurately reflects the relationship between traditional intelligence and emotional intelligence:
Emotional intelligence is more difficult to measure accurately than traditional intelligence.
Tony has offered to help Keith, a new student, to find his classes because Tony remembers feeling confused when he was a new student. What trait is Tony showing toward Keith?
Empathy
Which of the following is a true statement about emotional intelligence and leadership:
Leaders have to get along with a variety of people.
Your coworker Jason recently lost his father in a car accident. Jason doesn't want to talk about his father's accident, but you learned from the newspaper that alcohol is being investigated as the cause of the accident. Which would be the best way to show empathy for Jason?
Offer to spend time with Jason
When a leader keeps trying in spite of setbacks, s/he is demonstrating which characteristic of emotional intelligence:
Perseverance
Which of the following is an example of how leadership and emotional intelligence overlap:
Proactive behavior
As the group leader, Janine needed to address the issue of effective communication, an important part of which of the following:
Relationship management
Stephanie feels very sorry for Jenny, who recently lost her job, but she can't imagine how Jenny must be feeling. What trait is Stephanie showing toward Jenny?
Sympathy
Why do empathetic people sometimes experience stress, burn out, and codependent relationships?
They fail to draw a line between being empathetic and losing their own identities.
Which of the following individuals is showing empathy:
Victoria listens carefully to what others say.
Is it appropriate to express empathy about a positive event such as winning a competition or getting a promotion?
Yes, you can give the person supportive feedback.
Why is accepting your own emotions an important step in developing empathy?
You must feel your own emotions before you can detect them in others.
Which of the following statements about body language is true:
Your body language says as much as, or more than, your words do.
Emotional intelligence is especially important today because
collaboration is becoming a standard method of achieving business goals.
It is good to feel empathy, but empathy is more beneficial to others if you know how to ___________ it.
demonstrate
The ability to put yourself in another's place is known as
empathy.
Keeping an open mind is essential to empathy because it
enables you to see another's point of view.
Whenever Melissa has to make a difficult decision, she considers how her actions might affect other people and their feelings. As a result, she has developed higher
ethics.
When we face difficult people, emotional intelligence helps us to
see the reasons people behave the way they do.
In your new job, you encounter an unhappy customer who yells at you. Immediately, you realize that anger is welling up inside you. This realization demonstrates
self-awareness.
When you are angry about something but control your temper, you are demonstrating
self-management.
When you understand and relate to another person's feelings, thoughts, and experiences, you are demonstrating
social awareness.
As Penny used her emotional intelligence to separate negative feelings from the positive action she could take in a situation, she experienced the benefit of
solving problems.
Considering your words carefully before saying them is known as
speaking tactfully.
Although Liz has a very busy job, she makes a point of saying hello to her coworkers and finding out how things are going for them every day. She shows empathy for her coworkers in the hopes of developing
stronger relationships with them.
When listening carefully to another person it is important to
take note of both the person's words and body language.
Bruce is upset about losing a lot of work when the computer system went down. Emily had the same experience a few days ago, so the most effective way for her to express empathy for Bruce is by
telling Bruce what happened to her.
John's coworkers have warned him the Mrs. Madison is a very difficult customer. However, John has a lot of empathy, and he thinks that will help him to
understand why Mrs. Madison is difficult.
If you are a change catalyst, you are likely to
work to improve situations.
