Unit 2 Exam - What would you write about? (6 and 8 markers)
Explain how Aziz's social worker could support him to manage the effects of his blindness. (6)
A1 The roles of people who work in health and social care settings A2 The responsibilities of people who work in health and social care settings: Understand the day-to-day responsibilities of people who work in health and social care settings, to include: • following policies and procedures in place in the health and social care setting in which they work • healing and supporting recovery for people who are ill • enabling rehabilitation • providing equipment and adaptations to support people to be more independent • providing personal care, to include washing, feeding, toileting • supporting routines of service users, to include day-to-day family life, education, employment, leisure activities • assessment and care and support planning, involving service users and their families.
Discuss ways that health and social care professionals could support Marilyn (substance abuse and mental ill-health). (8)
A2 Understand the day-to-day responsibilities of people who work in health and social care settings, to include: • following policies and procedures in place in the health and social care setting in which they work • healing and supporting recovery for people who are ill • enabling rehabilitation • providing equipment and adaptations to support people to be more independent • providing personal care, to include washing, feeding, toileting • supporting routines of service users, to include day-to-day family life, education, employment, leisure activities • assessment and care and support planning, involving service users and their families.
Explain how the care home staff are accountable to professional bodies. (6)
A3 Being accountable to professional bodies - how employees are accountable to professional bodies, to include: o following codes of professional conduct o being familiar with/applying current codes of practice o ensuring that revalidation procedures are followed o following safeguarding regulations o following procedures for raising concerns/whistleblowing.
Discuss issues that could arise from the promotion of Tara's rights and choices. (8)
A3 Empowering individuals, to include: o promoting the rights, choices and wellbeing of individuals who use health and social care services o balancing individual rights to health and social care services with the rights of other service users and staff o dealing with conflict in specific health and social care settings, to include GP surgeries, hospital wards, residential care homes for the elderly, residential care homes for vulnerable children and young adults, and domiciliary care settings.
Discuss how health and social care staff could empower Melanie in preparing for her future. (8)
A3 Empowering individuals, to include: o putting the individual at the heart of service provision and promoting individualised care o promoting and supporting individuals' rights to dignity and independence o providing active support consistent with beliefs, cultures and preferences of health and social care service users o supporting individuals who need health and social care services to express their needs and preferences o promoting the rights, choices and wellbeing of individuals who use health and social care services o balancing individual rights to health and social care services with the rights of other service users and staff o dealing with conflict in specific health and social care settings, to include GP surgeries, hospital wards, residential care homes for the elderly, residential care homes for vulnerable children and young adults, and domiciliary care settings.
Discuss the responsibilities health and social care professionals have to help Aziz to reach his goals. (8)
A3 Empowering individuals, to include: o putting the individual at the heart of service provision and promoting individualised care o promoting and supporting individuals' rights to dignity and independence o providing active support consistent with beliefs, cultures and preferences of health and social care service users o supporting individuals who need health and social care services to express their needs and preferences o promoting the rights, choices and wellbeing of individuals who use health and social care services o balancing individual rights to health and social care services with the rights of other service users and staff o dealing with conflict in specific health and social care settings, to include GP surgeries, hospital wards, residential care homes for the elderly, residential care homes for vulnerable children and young adults, and domiciliary care settings.
Explain how Susie, the cancer support nurse, could empower her service users. (6)
A3 Empowering individuals, to include: o putting the individual at the heart of service provision and promoting individualised care o promoting and supporting individuals' rights to dignity and independence o providing active support consistent with beliefs, cultures and preferences of health and social care service users o supporting individuals who need health and social care services to express their needs and preferences o promoting the rights, choices and wellbeing of individuals who use health and social care services o balancing individual rights to health and social care services with the rights of other service users and staff o dealing with conflict in specific health and social care settings, to include GP surgeries, hospital wards, residential care homes for the elderly, residential care homes for vulnerable children and young adults, and domiciliary care settings.
Explain how staff could empower Daniel to promote his rights, choices and wellbeing. (6)
A3 Empowering individuals, to include: o putting the individual at the heart of service provision and promoting individualised care o promoting and supporting individuals' rights to dignity and independence o providing active support consistent with beliefs, cultures and preferences of health and social care service users o supporting individuals who need health and social care services to express their needs and preferences o promoting the rights, choices and wellbeing of individuals who use health and social care services o balancing individual rights to health and social care services with the rights of other service users and staff o dealing with conflict in specific health and social care settings, to include GP surgeries, hospital wards, residential care homes for the elderly, residential care homes for vulnerable children and young adults, and domiciliary care settings.
Discuss issues that could arise from the promotion of Tara's rights and choices. (8)
A3 Empowering individuals: o supporting individuals who need health and social care services to express their needs and preferences o promoting the rights, choices and wellbeing of individuals who use health and social care services o balancing individual rights to health and social care services with the rights of other service users and staff o dealing with conflict in specific health and social care settings, to include GP surgeries, hospital wards, residential care homes for the elderly, residential care homes for vulnerable children and young adults, and domiciliary care settings.
Discuss how Susie, the cancer support nurse, could ensure her own personal safety when working with Charlotte at her home. (8)
A3 Ensuring safety - how people who work in health and social care ensure safety for individuals and staff through: o use of risk assessments o safeguarding and protecting individuals from abuse o illness prevention measures, to include clean toilets, hand-washing facilities, safe drinking water o control of substances harmful to health o use of protective equipment and infection control o reporting and recording accidents and incidents o complaints procedures o provision of first-aid facilities.
Discuss how personal information about Daniel might be managed by professionals who assess his medical needs. (8)
A3 Information management and communication - ways of promoting effective communication and ensuring confidentiality through: o applying requirements of the data protection legislation o adhering to legal and workplace requirements specified by codes of practice in specific health and social care settings o the recording, storage and retrieval of medical and personal information, to include electronic methods, mobile phones, social media, written records, use of photographs o maintaining confidentiality to safeguard service users o respecting the rights of service users where they request confidentiality o following appropriate procedures where disclosure is legally required.
Explain how the staff in the residential unit could prevent discrimination towards its service users. (6)
A3 Promoting anti-discriminatory practice by: o implementing codes of practice and policies that identify and challenge discrimination in specific health and social care settings o adapting the ways health and social care services are provided for different types of service users.
People working in health and social care organisations have responsibilities to prevent discriminatory practices in caring for Melanie. Explain these responsibilities. (6)
A3 Promoting anti-discriminatory practice by: o implementing codes of practice and policies that identify and challenge discrimination in specific health and social care settings o adapting the ways health and social care services are provided for different types of service users.
Discuss the possible advantages and disadvantages of partnership working to manage Bill's changing health conditions. (8)
A4 Multidisciplinary working in the health and social care sector Partnership working, to include: • the need for joined-up working with other service providers • ways service users, carers and advocates are involved in planning, decision-making and support with other service providers • holistic approaches.
Discuss the possible advantages and disadvantages of partnership working to manage Bill's changing health conditions. (8)
A4 Multidisciplinary working in the health and social care sector: Partnership working, to include: • the need for joined-up working with other service providers • ways service users, carers and advocates are involved in planning, decision-making and support with other service providers • holistic approaches.
Discuss how multidisciplinary working could effectively support both Tom and Linda. (8)
A4 Partnership working, to include: • the need for joined-up working with other service providers • ways service users, carers and advocates are involved in planning, decision-making and support with other service providers • holistic approaches.
Explain two ways that the work of hospital staff can be monitored. (6)
A5 Monitoring the work of people in health and social care settings to include: • line management • external inspection by relevant agencies • whistleblowing • service user feedback • criminal investigations.
Explain two ways that the work of hospital staff can be monitored. (6)
A5 Monitoring the work of people in health and social care settings, to include: • line management • external inspection by relevant agencies • whistleblowing • service user feedback • criminal investigations.
Explain why Marilyn may not be able to access the health and social care services she needs. (6)
B2 Issues that affect access to services: Barriers to access, to include specific needs, individual preferences, financial, geographical, social, cultural.
Discuss other possible barriers that service users with a learning disability could face when accessing health and social care services. (8)
B2: Barriers to access, to include specific needs, individual preferences, financial, geographical, social, cultural.
Explain how a voluntary organisation, such as Multiple Sclerosis Society UK, can support people with specific needs. (6)
B3 Ways organisations represent interests of service users, to include: • charities/patient groups • advocacy C1 People with specific needs • Physical and sensory disabilities.
Discuss ways that health and social care professionals are regulated by professional bodies. (8)
B4 Organisations that regulate professions in health and social care services. In England: o Nursing and Midwifery Council (NMC) o Health and Care Professions Council (HCPC) o General Medical Council (GMC). The roles of organisations which regulate professions in health and social care services, to include: o how regulation is carried out o how organisations and individuals respond to regulation o the changes in working practices required by regulation o how services are improved by regulation.
Explain the responsibilities the care home's management has to make sure their staff are safe. (6)
B5 Responsibilities of organisations that provide health and social care services, to include ensuring employees: • understand how to implement the organisation's codes of practice • meet National Occupational Standards (NOS) • undertake continuing professional development (CPD) • are safeguarded through being able to: o have internal/external complaints dealt with properly o take part in whistleblowing o have membership of trades unions/professional associations o follow protocols of regulatory bodies.
Explain how a hospital could make sure that you have the skills to meet the National Occupational Standards. (6)
B5 Responsibilities of organisations towards people who work in health and social care settings, to include ensuring employees: • understand how to implement the organisation's codes of practice • meet National Occupational Standards (NOS) • undertake continuing professional development (CPD)
Discuss Beth's other responsibilities towards her staff as a care manager. (8)
B5 Responsibilities of organisations towards people who work in health and social care settings, to include ensuring employees: • understand how to implement the organisation's codes of practice • meet National Occupational Standards (NOS) • undertake continuing professional development (CPD) • are safeguarded through being able to: o have internal/external complaints dealt with properly o take part in whistleblowing o have membership of trades unions/professional associations o follow protocols of regulatory bodies.
Explain the responsibilities the manager of the day centre has towards the people who work there. (6)
B5 Responsibilities of organisations towards people who work in health and social care settings, to include ensuring employees: • understand how to implement the organisation's codes of practice • meet National Occupational Standards (NOS) • undertake continuing professional development (CPD) • are safeguarded through being able to: o have internal/external complaints dealt with properly o take part in whistleblowing o have membership of trades unions/professional associations o follow protocols of regulatory bodies.
Explain ways that health and social care workers can promote effective communication for children with learning disabilities. (6)
C1 Learning disabilities. A3 Empowerment: o supporting individuals who need health and social care services to express their needs and preferences o promoting the rights, choices and wellbeing of individuals who use health and social care services
Discuss how investigations into poor working practices have led to improved practices within the health and social care sector. (8)
C2 Working practices • Relevant skills required to work in these areas. • How policies and procedures affect people working in these areas. • How regulation affects people working in these areas. • How working practices affect people who use services in these areas. • Recent examples of how poor working practices have been identified and addressed.
Discuss the possible effects of poor working practices on the children and their families in the hospital setting. (8)
C2 Working practices • Relevant skills required to work in these areas. • How policies and procedures affect people working in these areas. • How regulation affects people working in these areas. • How working practices affect people who use services in these areas. • Recent examples of how poor working practices have been identified and addressed.
