Volume 1 Chapter 4 Complaints
Who screen all complaints and request for case numbers receive to determine investigative responsibility?
Commander of IAD screens all complaints
How often shall Commander of IAD submit a report to the Chief of Police that summarizes all complaints of profiling against Department employees received by that office?
Commander shall submit a monthly report to chief of police summarizing all complaints of profiling against departmental employees
Less serious allegations are referred to the respondents?
Commander's as a field investigation
Department has obligation to inform the public about procedures filing a ?
Complaint filing procedures and acknowledges each individual right to file complaint against an employee.
Field Investigation?
Complaints Forwarded by Commander IAD to a District or Division Commander for investigation
Complaints not investigated by IAD are handled at the?
Complaints not investigated by IAD are investigated at the lowest appropriate level of supervision
Internal Affairs Division Investigation (IAD)
Completed by Special Investigation Response (SIRT) Team or Administrative Investigation Section personnel
Psychological Services Section
Conduct use of force complaint critiques to assist officers in coping with the incident and internal investigation. Awareness as to why or how incidents may occur
At each District Station the ? officer shall receive all complaints, including those made by a third party.
Desk officer shall receives all complaints If a desk officer not available, a SUPERVISOR shall respond to the station to receive the complaint
Commanders receiving verbal complaints shall?
Evaluate the allegation in consultation with their deputy chief and provision of the GOM to determine if complaint should be investigated
(Retaliatory Acts Against Complainants Prohibited) The officer shall have no contact with the complainant or witness nor will the officer cause anyone else to initiate contact on their behalf. Exceptions shall only be granted by?
Exceptions are only granted by the Commander of IAD Same standards apply when officers are witnesses or complainants
Upon receipt of a written complaint commanders shall?
Forward all copies via chain of command through office of the Chief to the Commander IAD
All complaints alleging criminal misconduct shall be investigated by ?
IAD investigates allegations of criminal misconduct
If complaint is not on (CAPP) complaint against police practice the employee shall?
Note information on the document received. Written complaints not written on county form shall be handled as if received on the county form and forward complaint to their commander/manager
Notification of Employee The commander of IAD shall send a written notice to employees informing them that a complaint has been initiated, the notice shall include?
Notice shall include the Date Time Place of alleged misconduct Description of allegations also include employees rights and responsibilities toward investigation
When IAD notifies officers Commander/Manager is a respondent in use of force investigation the officer shall contact Psychological services section ( PSS) within how many hours?
Officer must contact (PSS) within 72hours to arrange an appointment for a critique of the incident. The critique is confidential Information obtained during critique shall not be accessible to IAD personnel nor shall be used for disciplinary reasons.
Whenever an individual attempts to file a complaint?
Provide the complainant a Letter To A Concerned Citizen Form Complete, minimum blocks A,E and F of the Complaint Procedures Checklist Provide the complainant a Complaint Against Police Practices Form
If a Supervisor is unable to resolve the complaint, they shall?
Provide the individual with a Complaint Against Police Practices Form
When an individual request a complaint form, the employee receiving the request shall?
Provide the individual with a Complaint Against Police Practices or ensure one is emailed or mailed to persons address
The department will provide complaint materials to community groups and community centers upon?
REQUEST
Internal Complaints Any employee who becomes aware of unlawful conduct or a violation of written directives shall?
Report it to the involved employees Commander /Manager. Confidential matters reports may be made directly to the Commander IAD
If the commander/ manager determines that the complaint should be investigated as a field case they shall request?
Request CASE NUMBERS FORM and forwarded it to IAD next working day
If an individual requests to speak to a Supervisor regarding a complaint the desk officer shall?
Request that a supervisor respond to the station immediately.
If an individual objects to an officer conduct?
The officer will inform the individual of their right to make a complaint. Officers shall not discourage anyone from obtaining a complaint form or filing a complaint.
All written complaints from the public alleging employee misconduct shall be?
Throughly investigated
Supervisor
Personnel holding the rank of SERGEANT AND ABOVE or corporals formally appointed in writing as officer in charge (OIC) of a department component
The commander IAD or their designee will serve as the ?
Point of Contact for questions regarding Investigations
Bias Based Profiling?
Police Officer takes enforcement or investigative action against a person based only on that person's race, ethnicity, gender, sexual orientation
Department Responsibilities for complaints
a PLACARD describing the complaint process and all relevant telephone numbers is permanently displayed in the lobby of each District Station PGPD COMPLAINT AGAINST POLICE PRACTICES FORM Shall available at all District Stations Public Libraries on- line
Respondent
An employee who is the subject of an INTERNAL INVESTIGATION
Training and education shall conduct ? training based on review of the departments policies cultural diversity and ethics. TED shall also coordinate re-training on profiling for any unit or officer when requested by chief of police
Annual
The commander of IAD shall conduct an ? analysis of complaints and investigations and submit a report to the Chief of Police
Annual analysis
Complaints should receive an initial response to their complaint within?
72 hours
A citizen may use ? to encourage an individual to discuss the conduct of a Departmental employee
A Letter To a Concerned Citizen
To protect the officer of claims of harassment if unintentional contact shall occur, the officer shall request a?
A Supervisor shall respond to the scene of the contact before any type of enforcement is taken
Citizen Complaint Oversight Panel?
A board of citizens that reviews internal investigations (excluding departmental accidents) and submits comments and recommendations to the Chief of Police
Complaint?
A statement or communication alleging misconduct by an employee
The Supervisor shall speak with the complainant and ?
A supervisor shall attempt to resolve the matter
The desk officer shall complete what sections on Complaint Procedures Checklist? and provide it to responding supervisor
A,E, and F Complaint Procedures Checklist
Policy of the PGPD to accept all complaints of ?
Accept all complaints of employee misconduct at levels of the department. Determine the validity of the allegation, investigate complaints in a fair and impartial manner.
Unreported Misconduct
Acts or misconduct not alleged in the original complaint
Officer receiving anonymous complaints shall?
Advise the individual of the complaint procedures and try to obtain the individual cooperation. If individual the wishes to remain anonymous, the employee shall obtain as much information as possible and summarize it on the Complaint Procedures Checklist. When officer identity if known Forward the checklist via chain of command to commander/manager of the INVOLVED EMPLOYEE Identity unknown officer receiving the complaint shall forward the check list via chain of their Commander/ Manager
All investigatory detentions, searches, arrest, traffic stops and seizures shall be based on ?
All investigatory arrest, detentions, searches shall be based on STANDARD OF REASONABLE SUSPICION or PROBABLE CAUSE Required by the Fourth Amendment to the U.S. Constitution and applicable Maryland statutes.
Witness
Anyone who was present, has knowledge of observed or something related to an incident
Employees receiving complaints alleging criminal misconduct shall?
Arrange for individual to speak with a commissioned officer If commissioned officer not available, a Supervisor shall be contacted
When employee receives a completed Complaint Against Police Practices form the following should be indicated at spaces provided on the bottom?
Date and Time complaint form received Whether received by mail or in person Receiving employee's name and ID
The interviewing commissioned officer/ Supervisor receiving the criminal complaint shall immediately contact?
Immediately contact IAD and document their actions on CONFIDENTIAL interdepartmental memorandum with buck slip and forward it to IAD Supervisor shall not copy CIR for distribution
If individual complaint contest a criminal charge but there is no sign of employee misconduct, the individual shall?
Individual shall be advised to address their concern through Court System
External Complaint?
Initiated by individuals not affiliated with the department
Internal Complaint?
Initiated by individuals within the Department
Law Enforcement Officer Bill or Rights (LEOBR)
MARYLAND LAW that provides certain rights to law enforcement officers who are facing INTERNAL investigation
Employees may include written comments describing the complainants demeanor and physical appearance on the bottom of the Complaint Procedures except?
May not include opinions regarding the complainants mental competency or veracity
The commander IAD, shall submit a ? report to the chief of police the summarizes all complaints of Profiling against Department employees received by that office
Monthly
If a Supervisor resolves a complaint matter they should document their actions in Section?
Section G of the Complaint Procedures Checklist and forward it through chain of command through office of Chief to the Commander IAD
The agency will notify the complainant of the outcome of the complaint as required by?
State, local law upon disposition, including any discipline imposed in accordance with applicable state and local laws
Supervisor duties when come in contact with officers who have placed a complaint on each other to avoid retaliation?
Supervisor shall assess the situation, inform the individual of the Departments intentions and witness any enforcement actions Supervisor shall document the contact and forward a confidential interdepartmental memorandum with buckslip through the chain of command to the Commander, IAD
This list provides a standard method for responding to complaints in accordance with County law and Department procedures by eliciting information required for effective Supervisory fellow ups
The Complaint Procedures Checklist Copies shall be completed and forwarded through the Chain of Command to Officer of Chief of Police
Nothing prohibits officers from protecting themselves or others from making a arrest under?
Under exigent circumstances if a supervisor is not present a officer shall protect themselves, others or make arrest
Complaints my be initiated in person either verbally or in writing, by telephone except?
Use Of Force complaints must be made in person
Use of force, abusive language, harassment and criminal misconduct complaints shall be investigated by?
Use of force and abusive language are investigated by IAD
Complaints Regarding Use of Force Use of force complaints must be made in writing and filed within how many days?
Use of force complaints must be filed within 366 days of alleged brutality, consistent with the requirements of the LEOBR
Sworn employees shall maintain a supply of Complaint informational Brochures in their?
at all times Complaint information Brochures shall be kept in their vehicles
Bias based profiling
undermines the cooperative trust between citizens and police necessary for effective law enforcement
