Waffle House Study Guide

***Service Priorities*** What is 5/5?

Set Up

***Customer Service*** What is 3/10?

Suggestive Sell

How do you make the Sweet Tea?

1 Pot of Water 5 pots of Brewed Tea 4 Mugs of sugar

***Customer Service*** What is number 2/10?

Beat to Seat

***Customer Service*** What is 10/10?

Collect. Thank. Invite.

***Customer Service*** What is 9/10?

Follow Up

***Service Priorities*** What is 3/5?

Take Payment

***Service Priorities*** What is 4/5?

Take orders

When do you cut the pie?

When it's frozen

***Customer Service*** What is 4/10?

Write Guest Check

***Customer Service*** What is 7/10?

Anticipate Needs. Deliver Drink Orders.

***Customer Service*** What is 6/10?

Call Back. Watch

***Customer Service*** What is 5/10?

Call Order

***Service Priorities*** What is 2/5?

Deliver Hot Food

***Customer Service*** What is 8/10?

Deliver Hot Food. Total Guest Check.

***Service Priorities*** What is 1/5?

Friendly Greeting

***Customer Service*** What is number one out of the 10?

Friendly greeting