Workplace Readiness Skills

Mary Lou's gross amount on her paycheck for the week was $187.20. The curr4nt tax rate of 33% was withheld from her check. What is Mary Lou's net pay? A. $187.20 B. $61.78 C. $125.42 D. $123.56

$125.42

Edgar is being trained at a local shoe department store in a nearby mall. His boss asked him to determine the mean of salaries within the shoe department based on a chart Edgar is given. The annual salaries are $60,000, $13,000, $25,000, $40,000. Using the chart below, what is the mean? A. $40,3000 per year B. $34,5000 per year D. $38,000 per year D. $138,4000 per year

$34,5000 per year

A company has given each of its employees a 3 percent annual raise. Heather receives a salary of $27,450. What is her annual? A. $28,273.50 B. $823.50 C. $8,235.00 D. $82.35

$823.50

Roberto is analyzing the expenses for his masonry company. Approximate the percentage of expenditures on bricks using the pie chart below? A. 72% B. 50% C. 25% D. 33%

33%

Based on the office memo below, what is the deadline for having all of your items packed and invoiced? A. 5:00 pm B. 4:00 pm C. 6:00 pm D. 3:00 pm

4:00 pm

Chuck works at a local nursery. He needs to fertilize 135 shrubs in the greenhouse. Each shrub requires 1/2 pound of fertilizer. If fertilizer comes in 10 pound bags, how many bags of fertilizer does Chuck need? A. 6 B. 27 C. 7 D. 35

7

What is the result of a large supply but a low demand for a particular product? A. An increase in price. B. An increase in competition. C. A surplus. D. A monopoly.

A surplus.

One of the results of being overly tired on the job is that A. Accidents will increase. B. Health insurance premiums will decrease. C. Production will increase. D. Unemployment insurance rates will decrease.

Accidents will increase.

When handling customer complaints, the first thing to do A. State the company's policy. B. Refer them to another department. C. Tell them you cannot help and get the manager. D. Actively listen to the customer's concern.

Actively listen to the customer's concern.

Which of the following best describes communication? A. An exchange of thoughts, opinions or information between people. B. Two or more people talking about something important. C. One person giving directions for finishing a job to another person. D. Several people talking to each other.

An exchange of thoughts, opinions or information between people.

Which of the following is the MOST credible Internet source for research/ A. A social networking post B. An online professional journal C. A web log (blog) D. A web discussion forum

An online professional journal

In a classified job advertisement, the term "an equal opportunity employer" refers to: A. Fringe benefits B. Educational requirements C. Anti-discrimination practices D. Salary level

Anti-discrimination practices

Maria and Ken ere assigned to complete the window display for their store but could not recall the exact color combination and theme. Maria and Ken should A. Move on to another project. B. Continue with the details they recall. C. Ask for clarification from their supervisor. D. Complete the display based on their preferences.

Ask for clarification from their supervisor.

The first thing Barry does when he opens the home improvement store each day is to switch on the lighted "Open" sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign it self? A. Reset the circuit breaker in the basement. B. Attempt to switch on another device to see if it is the power. C. Replace the bulb in the sign. D. Call an electrician right away.

Attempt to switch on another device to see if it is the power.

Sharon has dropped and broken her cell phone and lost all her data. What should she have done to protect her information? A. Took and saved a screenshot. B. Backed her files. C. Printed her files. D. Unemployment insurance rates will decrease.

Backed her files.

If asked to describe your strengths and weaknesses during an interview, how could you BEST describe your weaknesses? A. State that you are not aware of any weaknesses. B. Describe why others caused your weaknesses. C. Describe your weaknesses in extensive detail. D. Be honest and explain your weaknesses.

Be honest and explain your weaknesses.

Why is it beneficial for employers to resolve conflicts between employees? A. It demonstrates authority and power over employees. B. Better employee relations increase productivity and teamwork C. Employees will like their employees more. D. Employers have no right to involve themselves in employees' problems.

Better employee relations increase productivity and teamwork.

Which of the following is an example of a mission statement? A. Big Brother/Big Sisters is campaigning for over one million dollar's in contributions this year. B. Big Brothers/Big Sisters remains a non-profit organization. C. Big Brothers/Big Sisters has a great world outreach and is a peaceful organization. D. Big Brothers/Big Sisters strives to make a positive difference in the lives of children and youths.

Big Brother/Big Sisters strives to make a positive difference in the lives of children and youths.

A group of occupations that require similar skills is called a ___________. A. Career cluster B. Job description C. Career roster D. Career ladder

Career cluster

One of the leading reasons why it is important for employees to continue their education throughout their careers is to be prepared for: A. Life after retirement. B. Changes in the workplace. C. Adjustments in pay. D. Changes in lifestyles.

Changes in the workplace.

Alley works in a floral shop. She notices her supervisor in the back making floral arrangements. The shop is not busy and will be closing in an hour. What should she do? A. Clean-up and perform closing duties so they can leave work on time. B. Wait for the supervisor to tell her what to do. C. Ask to leave early since the shop is not busy. D. Go in the back and visit with her supervisor while she works.

Clean-up and perform closing duties so they can leave work on time.

When sving a document for the first time, you should; A. Exit and let the computer prompt you. B. Just name the document. C. Clock "save as", choose a folder location,. And name the document. D. Just click "Save".

Clock "save as", choose a folder location,. And name the document.

You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith? A. Dear Madam or Sir: B. Dear Ms. Smith, C. Hello Sally Smith! D. Dear Mrs. Smith,

Dear Ms. Smith,

Which of the following correctly identifies an effective problem-solving plan? A. Collect facts and opinions, define the problem, consider all solutions, select a solution, implement solution. B. Define the problem, collects facts and opinions, consider all solutions, select a solution, implement solution. C. Define the problem, collect the facts and opinions, consider all solutions, implement solution. D. Implement solution, define the problem, collect facts and opinions, consider all solutions, and select a solution.

Define the problem, collects facts and opinions, consider all solutions, select a solution, implement solution.

What is the first step in career planning? A. Learn where to find career information in the library. B. Know about job opportunities in different occupations. C. Determine personal needs, wants and lifestyle goals. C. Prepare s job-seeking plan and resume.

Determine personal needs, wants and lifestyle goals.

Jon is a manager at a movie theatre. He recently notices a frequent odor around Jim and suspects he does not shower regularly. As a manager, Jon should A. Discuss the issue with Jim privately. B. Ask a coworker to speak with Jim. C. Fire the employee for not following company policy. D. Ignore the issue and hope Jim's hygiene improves.

Discuss the issue with Jim privately.

Which of the following is the MOST helpful in the event of a workplace accident in which equipment is damaged? A. Use a different piece of equipment. B. Determine who is responsible for causing damage. C. Repair the damage yourself. D. Document the event.

Document the event.

When posting on social networking sites, you should be cautious because: A. You do not need to worry because you can say and do whatever you like on your own time. B. The federal government tracks offensive comments. C. Employers may be monitoring your comments and hold responsible for what you say. D. You do not need to worry about it due to your right of privacy.

Employers may be monitoring your comments and hold responsible for what you say.

Which Federal organization is responsible for enforcing regulations on air and water pollution? A. Consumer Product Safety Commission B. Organization for Economic Cooperation and Development C. Federal Trade Commission D. Environmental Protection Agency

Environmental Protection Agency

One of your friend thinks that your boss is a good-looking person. You have access to personal information including home phone numbers. Your best friend calls you for your boss' personal information. What is the BEST way to handle the situation? A. Inform your boss about your friend's desire to secure personal information. B. Tell your friend you will get the information later, and hope the situation resolves itself. C. Provide just the come address of your boss to your friend so he/she can look up the number on his/her own. D. Explain to your friend that you are not permitted to release personal information to anyone.

Explain to your friend that you are not permitted to release personal information to anyone.

Using recycled paper and emailing, rather than printing copies for all employees, are examples of : A. Financial-management skills. B. Time-management skills. C. Resource-management skills. D. Task-management skills.

Financial-management skills.

Mason is a high school teacher and needs to renew his teaching license. The BEST way for Mason to stay current in his field is for him to: A. Ask his employer what she should do. B. Call an employment agency for help. C. Find out what he needs to do to renew his license. D. Read teaching journals and other literature on education.

Find out what he needs to do to renew his license.

At Fallstaff's Auto and Truck Repair, work is assigned to technicians on the order it needs to be finished. Christine knows that the next job in line is one that she does not like to do. What should Christine do? A. Finish her current task and accept the new one even if she does not like doing it. B. Avoid doing the task she does not like doing because she might not do it well. C. Tell her peer that is she uncomfortable doing the next task. D. Finish her current task and ask a peer to do the one she does not like.

Finish her current task and accept the new one even if she does not like doing it.

Where would you lookin a technical manual for the definition of a term you do not understand? A. Introduction B. Glossary C. Index D. Table of Contents

Glossary

Liu is training Margo on customer sales techniques at a local retail store. What is the BEST way to approach a customer to make a sale? A. Tell the customer what you think they need. B. Offer a handshake right away but say nothing. C. Greet, smile and maintain eye contact. D. Wait for the customer to approach you.

Greet, smile and maintain eye contact.

Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. He called in sick many times and missed work twice without calling to inform his boss. He also did not like being told how to do things and got angry when criticized by the boss. Hector was probably fired because: A. He mad the other workers look bad by doing his job so well. B. The boss expected too much from Hector. C. The boss did not like Hector. D. He did not approach his job with a positive attitude.

He did not approach his job with a positive attitude.

Alice is preparing for a job interview. Her teacher, Mrs. Caty, offers to help her prepare. What is the BEST way that Ms. Caty can help Alice? A. Write a strong reference letter to her potential employer. B. Help make sure Alice gets to the interview on time. C. Assure Alice that she will be doing great on the interview. D. Help Alice practice her mock interview.

Help Alice practice her mock interview.

Once you have made a connection with a customer, you should next A. Identify the customer's need. B. Engage the customer in personal conversations. C. Ask if he/she is a returning customer. D. Determine the customer's budget.

Identify the customer's need.

Companies can benefit many ways from allowing employees to telecommute. Which item below is a common DISADVANTAGE of such a practice? A. Increases security and confidentiality issues. B. Saves employers money. C. Increases productivity. D. Improves employee satisfaction.

Increases security and confidentiality issues.

Megan wants to announce the hiring of a new employee within the organization. What is the most appropriate way to share this information? A. Twitter B. Instant messaging C. Internal Email D. Texting

Internal Email

When sending an email to a large group, using "BCC" (blind carbon copy) feature that hides other recipients is the best way to follow proper email etiquette because: A. It reduces the file size of the email. B. Emails can be sent without identifying the sender. C. Emails can be sent to anyone. D. It respects the privacy of all recipients.

It respects the privacy of all recipients.

The bubble map shown below represents teamwork because: A. It shows how group members use language appropriate for the workplace. B. It shows how group members work together to find a solution to a problem. C. It shows how group members actions can have far-reaching effects. D. It shows how group members can be motivated to accomplish a task.

It shows how group members work together to find a solution to a problem.

What are the MOST important benefits of taking a career assessment? A. Learning about the potential income of a job. B. Learning about careers that match your interest. C. Learning how much education is required. D. Learning how many jobs available in your area.

Learning about careers that match your interest.

When using a copier at work, it is INAPPROPRIATE to: A. Leave sensitive materials unattended. B. Make multiple copies for meeting participants. C. Print work-related materials. D. Make a hard copy of an electronic document.

Leave sensitive materials unattended.

An elderly woman with a cane is shopping at a busy grocery store and requests a motorized cart. Morgan explains to her that there are none available. Ten minutes later, as the elderly woman struggles to shop, a motorized cart becomes available. What should Megan do in this situation? A. Forget the motorized cart. Morgan should help the elderly woman shop without a cart. B. Locate the elderly woman and bring her the motorized cart. C. Since the customer has already begun her shopping, allow her to finish on her own. D. Page the elderly woman to return to the customer service desk to pick up a motorized cart.

Locate the elderly woman and bring her the motorized cart.

When called away from a workstation, you should secure your computer by A. obscuring the screen. B. closing your office door. C. Logging off. D. Turning off the monitor.

Logging off.

John and Michael work at Greenfield's Nursery. They have very different personalities and working styles but both are good employees. They have been assigned a work project to complete together. How can they best handle the situation? A. Ask the supervisor to give them a plan for accomplishing the project. B. Look for ways to use their different strengths to determine a plan for accomplishing the project. C. Look at ways to involve other coworkers so they do not have to spend as much time together working on the project. D. Focus on their differences and work independently on the project.

Look at ways to involve other coworkers so they do not have to spend as much time together working on the project.

Fonda receives an email from a client accusing her of not doing her job. What should Fonda do? A. Disregard the email and assume that the client is mistaken. B. Forward the email to a coworker and ask for advice on how to handle the situation. C. Respond immediately to the client explaining that there must be a mistake. D. Make sure she is calm and call the client to discuss the situation in a professional matter.

Make sure she is calm and call the client to discuss the situation in a professional matter.

A team must develop a plan to keep a business running after its office building suffered heavy damages in a recent fire. Joe has good computer skills, Megan is creative and enjoys drawing, and Jorge has good mathematics and accounting skills. Which of the following would be the best use of each teams member's skills? A. Megan does the floor plan, Jorge does the budget, and Joe prepares the presentation. B. All members do 1/3 of each project task. C. Jorge does the floor plan, Megan does the budget, and Joe does the presentation. D. Jorge does the most of the project tasks since he has the most experience in mathematics and accounting.

Megan does the floor plan, Jorge does the budget, and Joe prepares the presentation.

Efficient time management requires doing: A. The least important task first. B. Hardest task first. C. Easiest task first. D. Most important task first.

Most important task first.

Beverly is at work when the power suddenly goes out in the store. The manager has stepped out for lunch. What should Beverly do in this situation? A. Pull the fire alarm and get everyone out of the store quickly and safely. B. Do not allow customers to leave while she calls the power company. C. Wait for the manager to return before doing anything. D. Move to the exit area and calmly announce that all customers gather there.

Move to the exit area and calmly announce that all customers gather there.

An illustration of ethical work behavior is A. Arriving late to work. B. Not taking full break times. C. Not texting friends while on company time. D. Taking co-workers to lunch.

Not texting friends while on company time.

The chart below represents the number of sales that each worker has achieved. Torn, the supervisor, will award bonuses based on performance. Tom's best friend, Sergei, is going through hard times financially. Who should receive the bonus? A. Sergei B. Isaac C. Jin D. Paloma

Paloma

Charming Company has an Internet policy that states that employees may not use social media for personal use during regular business hours. Which of the following is a violation of this policy? A. Emailing a coworker about work issues during your break. B. Texting about a change in meeting location. C. Posting, using the company's Twitter feed. D. Posting to your timeline on Facebook.

Posting to your timeline on Facebook.

Why must employees report all safety incidents in a timely manner even if an injury appears to be insignificant? A. Employees automatically receive a one week paid leave according to federal regulations. B. Proper documentation ensures proper employee treatment. C. The human resources department must intervene to offer sufficient funding. D. Injuries that seem significant are actually serious.

Proper documentation ensures proper employee treatment.

While working in a daycare, Jacob realizes that running children often bump into furniture lining the pathways. Jacob should take initiative to solve the problem by A. Telling the children to stop running. B. Raise the issue at next week's staff meeting. C. Rearranging the room so that it is safe and reporting it to his supervisor. D. Ignoring the situation.

Rearranging the room so that it is safe and reporting it to his supervisor.

Jamal works as a technician in a manufacturing facility. His job involves working with sheet metal. Due to budget a cost, his company does not supply the personal protective equipment (PPE) needed to do his job. Jamal should: A. Purchase the necessary PPE to set a good standard for others. B. Tell his supervisor he will quit if the proper PPE is not supplied. C. Use a different type of material to protect himself while doing the work. D. Refuse to work without PPE and speak to his supervisor.

Refuse to work without the PPE and speak to his supervisor.

James works at a nearby hospital. He notices that his colleague, Jian, routinely leaves his computer and monitor on at the end of each workday. How should Jams Handle this situation? A. Let Jian figure out on his own that is negligent to leave his computer on each day. B. Leave the company policy handbook on Jian's desk and write a note explaining that he needs to read about it. C. Remind Jian and explain that the company policy requires all employees to turn off all computers and IT equipment. D. Tell as many co-workers as possible so that their boss will reprimand Jian.

Remind Jian and explain that the company policy requires all employees to turn off all computers and IT equipment.

You learn one of your coworkers is a substance abuser. What should you do/ A. Tell other coworkers. B. Try to offer personal help. C. Report it to your supervisor. D. Ignore the problem.

Report it to your supervisor.

When working in a group with various cultures, the best practice is to: A. Go along with the dominant/prevalent group culture. B. Merge your culture with the other cultures. C. Isolate one culture as the dominant one. D. Respect the views of all cultures in the group.

Respect the views of all cultures in the group.

An employee demonstrates _______ skills when she understands the difference between slang or language spoken with friends and language more appropriate for her workplace. A. Teamwork B. Diversity awareness C. Self-representation D. integrity

Self-representation

Tom is an employee at retail store. A customer walked in one morning; Tom walks up to the customer and greets them. What does that represent? A. Integrity B. Self-representation C. Cooperation D. Teamwork

Self-representation

Pete is a refrigeration technician. He gets to work in the morning and listens to the following voice message which was forwarded by his immediate supervisor: "Your technician came to my house to repair my refrigerator yesterday. I am still experiencing problems. Please contact me to schedule another visit right away". Pete should ? A. Call a coworker to ask for his advice and assistance. B. Go to the customer's house immediately to fix it. C. Telephone the customer to make another service call. D. Send another employee to complete the job right away.

Send another employee to complete the job right away.

How should you plan to complete an assigned task if you are worried about meeting the deadline/due date? A. Set a realistic, short-term goal. B. Ask your supervisor for another task. C. Take frequent breaks to prevent exhaustion. D. Ask a coworker to assist you.

Set a realistic, short-term goal.

While speaking to a large group of people, an audience member asks you a question. What is the BEST way to show you understand exactly what the person is asking? A. Maintain eye contact at all times and nod accordingly. B. Restate the key point and ask if your understanding is correct. C. Ask for the person's email address so you can send him/her your answer. D. Smile, thank the audience, and answer the question as soon as possible.

Smile, thank the audience, and answer the question as soon as possible.

The government program that provides income to most people who are retired is called: A. Workers' compensation B. Selective service C. Medicare D. Social Security

Social Security

Identify the positive employee traits in the attached job advertisement: A. Signing bonus and company vehicle. B. 401k and a health plan. C. Strong communication skills and attention to detail. D. Vacation time and employee discount.

Strong communication skills and attention to detail.

You are having a disagreement with a coworker. If you are an associate, based on the chain of command chart below, who should go first? A. Human resources B. Company president C. Supervisor D. Another associate

Supervisor

In order to protect against voltage peaks, what does a desktop computer need to be connected to? A. Power backup B. Wall outlet C. External hard drive D. Surge protector

Surge protector

Dan works in a new industry undergoing rapid change and for which his education background is not well aligned. What recommendation do you give Dan to make his skills more credible and recognized? A. Look for a job in an industry more suited to his skill set. B. Take industry-related courses and gain industry certification. C. Wait until things settle down; no action is necessary. D. Ask his supervisors to provide him with industry updates and assurances.

Take industry-related courses and gain industry certification.

Diego wants to advance in his job. Which is the BEST option to take to improve his skills? A. Take initiative and seek additional training. B. Research and read professional development literature. C. Wait for your employer to contact you about professional development. D. Talk to peers within your job to see what they are doing.

Take initiative and seek additional training.

Sam's supervisor was sick and did not come to work. Sam should A. Wait for further instructions from another manager. B. Take a longer lunch break. C. Try to solve a work issue by texting a friend. D. Take the initiative to fulfill her job responsibilities.

Take the initiative to fulfill her job responsibilities.

Employees at a fast food restaurant use racial sang when addressing each other. Most of the employees do not fid these terms offensive. However, a current employee, Rob, knows that one of his coworkers is offended. Rob should: A. Confront his coworkers and tell them that one of the coworkers is offended. B. Ignore the situation since Rob does not use the offensive language. C. Talk to his supervisor and explain that employees are using offensive language. D. Tell the offended coworkers to just ignore the offensive language.

Talk to his supervisor and explain that employees are using offensive language.

In the graphic below, which personal skill BEST fits into the shaded area of the diagram? A. Teamwork B. Creativity and resourcefulness C. Positive work ethic D. Integrity

Teamwork

What is lifelong learning? A. The continuous development of an individual through his/her lifetime. B. The inability for an individual to learn. C. The skills needed to perform a job. D. The attitude that an individual has when he/she doesn't want to take opportunities.

The continuous development of an individual through his/her lifetime.

E & E Inc. uses the slogan "We guarantee prompt customer service." The business has recently doubled its number of customers. The staff of the customer service department is constantly busy, and they cannot keep up with customer demand. The problem is that: A. The customer service department is understaffed. B. The business is too large. C. E & E Inc. uses the wrong slogan. D. The customers are demanding too much.

The customer service department is understaffed.

Peg, an engineer at a factory that makes bolts, just received a phone call from a long-time customer specifying that his most recent order contained bolts that broke easily. Using the information below, what is a good indicator of a possible problem? A. Last year, the factory produced over one million bolts. B. Five veteran workers are responsible for making the bolts. C. The factory is located in a rural area with a rugged terrain. D. The factory recently switched steel suppliers.

The factory recently switched steel suppliers.

Heather has found a website to us for research on trends affecting the Emerald Auto Company. All of the following confirm that her source is credible EXCEPT: A. The website has a publication date of five years ago. B. The website identifies its sources for information. C. The website author is a recognized authority on the subject. D. A major automotive dealer funds the website.

The website author is a recognized authority on the subject.

Zhong and Emma share the office space in the diagram below. Zhong frequently meets with clients who have to pass through Emma's office., but Emma never meets with customers. Emma finds Zhong's customer meetings very distracting. What should the two women do? A. They should keep it the way it is because Emma has the biggest office. B. They should switch offices. C. They should build a hallway outside Emma's Office. D. They should ask management to resolve the problem.

They should switch offices.

I wonder if ___________ planning on shopping with us. A. They're B. There C. Their D. Them

They're

The MAIN reason to increase recycling programs in most companies is A. To keep work areas clean. B. To provide extra jobs. C. To make the company more acceptable. D. To increase savings by reducing waste.

To increase savings by reducing waste.

While in the workplace, you meet a person with a disability. You should A. Treat the person the same as you would with others. B. Avoid looking at the person. C. Ask a coworker to help them because you feel uncomfortable. D. Ask personal questions about their disability.

Treat the person the same as you would with others.

Jen is designing a brochure for her bicycle business. Which of the following is the BEST way to present her information? A. Use more graphics and fewer words. B. Use small fonts with a brighter background. C. Use more words with a simple background. D. Use a balanced combination of words and graphics.

Use a balanced combination of words and graphics.

Which of the following are you most likely to hear asked by the interviewer in a job interview? A. What do you hope to be doing in five years? B. How much money will I make if you are hired? C. Do you plan on taking off for a religious holiday? D. Are you planning to have children?

What do you hope to be doing in five years?

Which of the following BEST describes contributing to the success of any team? A. Volunteering to be the leader. B. Working collaboratively with others. C. Asking others from assistance. D. Only doing your part.

Working collaboratively with others.

George works in a law firm that has a very conservative corporate culture. The BEST workplace attire for George would be A. a dark suit, collared shirt, tie, and dress shoes. B. khaki pants, collared shirt, a tie that expresses personality, and loafers. C. dark pants, sport coat, knit shirt, and dress shows. D. a wool sweater, light pants, and dress shoes.

a dark suit, collared shirt, tie, and dress shoes.

Once you are employed, employers look at your________ as the MOST important employee quality. A. attitude B. attendance C. manners D. appearance

attendance

Noah is employed at an international company and needs to conduct a meeting with the managers in other countries. The most cost-effective solution would be to: A. conduct a web-based meeting for all managers. B. set a date and time for all managers to meet at headquarters. C. send a letter summarizing input from all managers. D. create a blog where all personnel can see comments.

conduct a web-based meeting for all managers.

Jack went to Nike's website and downloaded graphics to use in his report on professional sports but did not cite his source. What laws did Jack violate? A. libel B. hearsay C. copyright D. patent

copyright

A customer requests shipping of a specific product unavailable at their local store from another store. Taylor, the sales associate, does not know if this service is available. She should A. determine the answer by asking her supervisor. B. tell the customer that her request cannot be approved. C. tell the customer it will be worked out later. D. explain to the customer that it would be better to return at another time.

determine the answer by asking her supervisor.

The purpose of Affirmative Action related to hiring it to increase A. equal opportunity employment. B. the number of high quality employees. C. employment for Latin Americans. D. the hiring of males.

equal opportunity employment.

What three items does a computer need in order to save a file? A. user name, IP address, password B. file name, type of file, location to save the file C. date, time, folder D. file extension, USB port, keyboard

file name, type of file, location to save the file

Which of the following is the BEST use of spreadsheet software? A. manage long documents like instruction manuals manage. B. financial data. C. design a web site. D. publish files to a web site.

financial data.

Which of these is an essential teamwork skill? A. having good computer skills B. having a sense of humor. C. knowing when to seek help from others. D. being easily persuaded.

knowing when to seek help from others.

Being a responsible citizen means, you should A. be number one in your office. B. make ethical and sound decisions. C. follow company policies exactly. D. try to please everyone around you.

make ethical and sound decisions.

Debbie is a cashier at a bookstore. A customer that purchased items earlier that day returned a book she bought and remarked, "I didn't get my change". What is the BEST approach for Debbie to resolve this situation? A. give the customer her change. B. recount the cash drawer. C. inform her supervisor. D. challenge the customer.

recount the cash drawer.

The least expensive and most effective method a company can use to promote a new website is: A. social media B. e-mail C. instant messaging D. texting

social media

In a spreadsheet program, to re-order the "Quantity" column data from the largest quantity to smallest in a spreadsheet table, you should use the ________ function. A. tools function B. convert table to text C. sort D. formula

sort

While working as a restaurant cashier, your friends come in to eat dinner. You should: A. tell them you are not allowed to serve them. B. give them a discount on their food order using your employee discount. C. treat them as you would any other customers. D. serve them "free" food.

treat them as you would any other customers.

Bring _____ pencil to school. A. you're B. your C. my D. it

your