WP Readiness Pt. 2

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should...

Follow company policy.

The first step in solving a problem is to:

Define the problem.

You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entree and sometime after ording the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to creatively handle the situation?

After talking with the restaurant manager, offer a comparable entree dish, a discount, and a formal apology.

You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?

Dear Ms. Smith,

Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?

Evaluate all factors needed and select the most suitable contractor based on the factors.

Which sentence is grammatically correct?

He doesn't want to attend class regularly.

Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action?

Help your peer carry the long section of pipe.

Part of being a civically responsible employee is understanding how the U.S. government operates. The job of the Legislative Branch is to...

Make laws.

You ar eworking at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you mormally get off at 5p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30p.m. What should you do?

Make other arrangements for your neighbor and stay to finish the project deadline.

Project tasks have been assigned to individuals. Which action of a team member may hurt the work of the team?

Not assisting others.

Bryce is a welder. Due to budget costs, his company does not supply all of the required personal protective equipment. Bryce should...

Refuse to work without the equipment and speak to his supervisor.

Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?

Reliability

An angry coworker complains about the way you do your job. Your BEST response is to...

Remain calm and focused on a solution.

You have been working on a game design project with your manager who has been repeatedly using inapropriate language which makes you uncomfortable. What should you do?

Remain calm and report the problem to the manager's boss.

Shauna works at an advertising agency and recently had a verbal argument with a coworker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict?

Report Ashley to the human resources manager.

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to...

Research how other companies and experts have improved customer service.

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?

Restate the key question and ask if your understanding is correct?

We know that how we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of undertanding the skill of:

Self-representation

Lacy works at a pharmaceutical company with a very strict ant-drug and alcohol policy which states that no alcohol is to be consumed during work hours. Violation of the policy will result in immediate termination. While at lunch today, Lacy observed several coworkers having beer with their meal. Lacy should...

Tell her immediate supervisor.

Safety glasses are required to be worn by all employees on the shop floor. One employee has just walked out onto the shop floor with safety glasses in his pocket, but has not begun to work at his machine.

The employee is in violation of safety policy and could be seen as a liability.

Why is having cultural diversity on a company's staff a good idea?

There is a broader range of talents, skills, and creativity.

While waiting on customers, you notice an elderly woman looking at new computers. You should...

Treat her as you would any other customer.

Which of the following phrases is appropriate for a formal greeting during a presentation?

Welcome.

You must attend an important luncheon for work and dress appropriately. You should wear...

What you would wear to a job interview.

According to the organizational chart below, Allison P. reports to who?

Wilma Johnson