Xfinity Mobile
The requirements for an Xfinity Mobile customer to enable International data roaming.
"Complete authentication steps. Maintain an account in good standing. Each new line of service must be active for at least one paid billing cycle, excluding active military deployment."
If roaming is turned off, an Xfinity Mobile customer will not experience this.
"Connection to non-US cellular networks. Roaming charges."
The account Billing Cycle Date (BCD) is generated based on whichever of these options apply to the account first.
"Date of activation on the first device added on the account. Seven days after the first device shipment."
Device issues not covered by the XMPP.
"Intentional damage. Defects covered by manufacturer warranty or recall."
The calculation for the 24 month payments in the Device Payment Plan.
"Months 1-23: The payment is the full price of the device, divided by 24 and rounded up to the next nearest cent.
The eligibility requirements to redeem the free device upgrade included with the XMPP.
"Must have made at least 50% of the payments on the current phone. Returned device must be in good condition."
The three ways Xfinity Mobile can be purchased.
"Online. Over the Phone. In the Xfinity Store."
The two ways to verify a device's compatibility with Xfinity Mobile.
"The website (xfinity.com/mobile/byod) Bring the device to an Xfinity Store"
What changes can an xmobile only customer make and not make?
"Upgrade or downgrade line's data options (can) Buy accessories (can) Add a new line (cannot) Buy a replacement for a lost, stolen, or damaged device (cannot)"
The models and iOS required for WI-FI calling with Xfinity Mobile.
"iPhone SE and iPhone 6 models and newer. With iOS 11.02 or later"
The max replacement value per XMPP claim.
$1,500
The fee applied per line, per month, for each line on an Xfinity mobile-only account.
$10.00
To keep you on track Xfinity Mobile will send you a text message update regarding your spending on international calls every time you spend this amount on calls to non-US numbers.
$100
Xfinity Mobile Protection Plan Billing.
$12.00 Monthly.
What is the cost of each Xfinity Mobile data plan option?
$12/GB or $45/line unlimited
The deductible for Samsung or Apple devices lost or stolen under the XMPP.
$180
X-Mobile: If a customer paying by the gig uses 1.2 GB of data, how much will they be charged for their data usage?
$24
The service fee/deductible for an iPhone X lost or stolen under the XMPP.
$280
The service fee/deductible for LG devices lost or stolen under the XMPP.
$50.00
The Xfinity Mobile International Support Number.
(720) 728-5462
The delay between International Data Roaming being enabled and a customer receiving a welcome SMS when arriving in another country.
1 day.
Xfinity Mobile's Unlimited data plan experiences a reduction of speed after 20GB of usage, with speed reducing to this.
1.5 mbps down/750 kbps up
Data speeds reduce to _____ download and _____ upload after _____ of data usage in a month.
1.5 mbps, 750 kbps, 20 GBs
After receiving a device through the XMPP Replacement Policy, the claimed device should be returned within this amount of time.
10 business days.
How many MB of shared data are included in Xfinity Mobile?
100 MB
How much shared data is included with Xfinity Mobile service?
100 MB
With the Early Device Upgrade Eligibility included in the XMPP, an enrolled device can be upgraded for free after this duration.
12 months.
Storage options for the Samsung Note9, available through Xfinity Mobile.
128 GB or 512 GB
All Xfinity hotspots broadcast xfinitywifi SSID, which uses this type of encryption.
128-bit
5800PIR-RES Temp Range
14 degrees F to 131 degrees F
EVDO is Verizon's 3G Data Network operating on ______________ spectrum
1900 MHZ
Europe mandated GSM technology in what year?
1987
GPS became available in what year?
1995
e911 has been mandated by law since ________ on cell phones
1999
A customer have a maximum of this many DPPs per line of service.
2
The maximum number of replacements for a device covered under the XMPP within a 12 month period for accidental damage, loss or theft.
2
The number of devices a customer can register to Xfinity WiFi hotspots with our automatic sign-in feature.
20
After reaching _____ of data use on the 4G LTE network, cellular speeds will reduce to 1.5 Mbps/750 kbps through the end of the billing cycle.
20GB
This is the data allowance for Xfinity Mobile's Unlimited plan.
20GB (at 4G LTE speed)
X-Mobile's Unlimited plan's speed reduces to 1.5 mbps down/740 kbps up, after this threshold is met.
20GB of data use.
If the activation of the first Xfinity Mobile device on an account occurs on these days, the customer's BCD is the 1st.
29th, 30th or 31st.
Verizon's 3G data network (using EVDO) has a transmission speed of around?
3.6 Mb/s
Xfinity Mobile: Simplicity, Transparency, Peace of Mind, Human
4 Pillars
What Cell Network does xfinity Mobile use?
4G LTE by Verizon
What are the typical download and upload speeds while connected to Xfinity Mobile's 4G LTE network?
5-12 mbps download, 2-5 mbps upload
The Samsung Galaxy S8 is the first mobile device with Bluetooth ____, which can broadcast up to _____ft and has a maximum speed of ____ Mb/s
5.0, 800, 50Mb/s
1xRTT AKA 1X 2G Voice network operating on __________________ Spectrum. 1X has a transmission speed of around?
850 MHz, 80 kb/s
A claim filed under the XMPP must be done within this time-frame.
90 days of incident.
The Xfinity Mobile Device Recycling Program.
A commitment to the environment by sending customers a shipping label to return the Xfinity Mobile phones they replace to us for recycling.
Under the XMPP Replacement Policy, if a reconditioned device is not available, this will be offered as a replacement for a lost or damaged device.
A new device of like kind and quality.
The Replacement Policy for Xfinity Mobile, under the XMPP, will replace a device with a new device of like kind and quality in this situation.
A reconditioned device isn't available.
A customer might take out a second DPP on an Xfinity mobile line because of this.
A replacement (device) for a damaged, lost or stolen device.
For every $100 spent on calls to non-US numbers from an Xfinity Mobile line, customers will receive this.
A text notification (to update on your spending)
Under the XMPP drops, spills and cracks are covered under this portion of the policy.
Accidental Damage
Covered by the Xfinity Mobile Protection Plan.
Accidental Damage. Hardware service. Loss or theft.
The BCD for an Xfinity Mobile account with multiple devices is determined by this.
Activation of the first device on the account.
The four sections along the top of the Xfinity Mobile website, when logged into My Account.
Activity, Billing, Devices and Service Settings.
If a customer is an Xfinity Mobile only customer what changes are the restricted from doing to their account?
Add additional lines or buy replacement devices
The XMPP's first bill may be pro-rated for a device picking up coverage in this manner.
Add-a-Line
The menu on Androids to control the auto-connect feature for home WiFi and hotspots.
Advanced WiFi Settings
Texting from the United States to here is included with Xfinity Mobile service.
Another country.
These devices do not require a screen lock to auto-connect to Xfinity WiFi hotspots.
Apple
WiFi calling can be enabled on this brand of device, to make free international calls to any U.S. number from anywhere on the world with X-Mobile.
Apple
What brands of mobile devices are available for purchase on xfinity.com/mobile?
Apple, LG, Motorola, and Samsung
What are the 4 brands of cell phones that you can currently order through Xfinity Mobile?
Apple, Samsung, LG, Motorola
If your Xfinity Mobile device is an Apple product, this is included with the XMPP.
AppleCare
Condition that allows a customer who disconnects all other LOBs but wants to maintain X-Mobile as a service thereafter.
As long as the auto-pay charges for mobile are successful.
The majority of Xfinity Stores were selling Xfinity Mobile by this time.
August 2017
This feature of Xfinity Mobile makes it easy for customers to access the Xfinity Hotspot network.
Auto-Connect
BCD
Billing Cycle Date
What may happen if a customer ports their CDV number over to Xfinity Mobile.
Break their package or bundle./Might change their pricing.
With Xfinity Mobile, a DPP does this to device payments.
Breaks them into 24 month installments / no interest fees.
All lines associated with this X-Mobile plan on an Xfinity Mobile account will share data.
By the Gig
This Xfinity Mobile plan is ideal for a customer who is a casual data/email user.
By the Gig
With this Xfinity Mobile data option, you only pay for what you use.
By the Gig
Xfinity Mobile's data-option can be used across all lines but each line on a different option.
By the Gig
With X-Mobile you can choose between this data plan or that data plan, giving you full control of your network.
By the Gig or Unlimited
The cell technology allows for further range of coverage, consumes less power, covers a larger area, more reliable at fewer bars, and fewer dropped calls.
CDMA
There is no limit of people allowed on this network type.
CDMA
_______ uses a "spread-spectrum" technique whereby electromagnetic energy is spread to allow for a signal with a wider bandwidth. This allows multiple people on multiple cell phones to be "multiplexed" over the same channel to share the bandwidth of frequencies.
CDMA
International Roaming on Xfinity Mobile.
Calls made from outside of the U.S.
International Long Distance on Xfinity Mobile.
Calls made from the U.S. to an international number.
By default, international roaming is disabled on Xfinity Mobile in all countries other than these.
Canada and Mexico
Data roaming is enabled for these countries for Xfinity Mobile without the need to have International Data Roaming enabled.
Canada and Mexico
Data roaming is enabled for these countries by default.
Canada and Mexico.
What types of mobile accessories are available for purchase on xfinity.com/mobile?
Cases & screens, power & cable, and audio
Where to view the Next Automatic Payment date when logged into your account on the Xfinity Mobile website.
Center of the billing homepage.
This brand of phones are eligible for Xfinity Mobile's BYOD (bring your own device) program, those are not yet.
Certain models of iPhone are, Android and others are not.
At this time, these types of devices are able to be brought onto your Xfinity Mobile plan.
Certain models of iPhone.
Verizon uses ______ _______ ______ ______ technology to transmit and receive voice data.
Code Division Multiple Access (CDMA)
When a device is replaced under the XMPP, this may vary depending on availability.
Color.
When travelling internationally, Xfinity Mobile customers should do this to reduce charges for international talking, texting, or data use.
Connect to WIFI
The XMPP will automatically renew unless this happens.
Coverage is cancelled voluntarily or due to non-pay.
This criteria determines how many lines a customer qualifies for with Xfinity Mobile, up to a maximum of 5.
Credit/(Certain credit related criteria)
This breaks a device's payments into installments for 24 months with no interest fees applied.
DPP (Device Payment Plan)
WCDMA requires wider channels than older CDMA systems, but it has more?
Data capacity
This must be paid when an XMPP claim is approved, and will be collected via either credit card, debit card, or eCheck.
Deductible or Service Fee
DPP stands for this.
Device Payment Plan
As part of Comcast's commitment to the environment, this service is offered to Xfinity Mobile Customers.
Device Recycling. (Sending out a shipping label to return a device for recycling.)
A $10 monthly per line fee will be applied, in addition to regular monthly charges, for an Xfinity Mobile user in this circumstance.
Disconnecting all wireline services
A customer owes the remaining balance of their Device Payment Plan if they wish to maintain Xfinity Mobile after doing this.
Disconnecting all wireline services.
A customer will become an Xfinity Mobile-only customer in this scenario.
Disconnects all other lines of business (voluntary or non-pay)
Under the XMPP accidental damage encompasses this.
Drops, Spills, Cracks
With this benefit of the Xfinity Mobile Protection Plan, in addition to replacing damaged, lost, or stolen devices, you can upgrade your device for free after 12 months of enrollment.
Early Device Upgrade
This should be done to every device being returned to Comcast through the Xfinity Device Recycling Program before packing it into the box to send back.
Erase all personal data from device.
EVDO
Evolution Data Optimized
ECC.
External Credit Check.
________ periodically connects to your email server to download new messages.
Fetch Mail
Stores in this region began selling Xfinity Mobile first.
Freedom
An Xfinity Mobile-only customer must pay this portion of their device's balance if they were on a DPP prior to disconnecting all of their wireline services.
Full balance./Any remaining balance.
___________ experiences less signal penetration issues indoors due to the pulse nature of the network along with the ability to use in-home repeaters
GSM
the cellular network technology that evolved the fastest is?
GSM
If you sign up for new Xfinity Internet service, you are eligible for up to two devices under Xfinity mobile when meeting this prerequisite.
Have a pending installation.
To find an Xfinity WIFI Hotspot this was provided on the Xfinity Mobile website.
Hotspot Map/Xfintiy WiFi Hotspot Map
When not subscribed to Xfinity Mobile or an eligible Xfinity Internet tier, a WiFi On Demand Pass provides this service.
Hourly, daily, weekly or monthly access to Xfinty WiFi hotspots.
What is Multimedia Messaging Service?
How images, audio, and video are sent from a cell phone.
What is Short Messaging Service?
How text messages are sent from a cell phone.
The device accessories covered by the XMPP.
In addition to the device, standard battery, standard charger, and SIM (if applicable)
Roaming should be turned on if a customer would like to use their Xfinity Mobile this way.
In other countries.
In addition to Performance Starter and Internet Essentials, this Xfinity Service also provides 40 one-hour hotspot passes every 30 days.
Instant TV/Prepaid Instant TV
When calls are calls made from the United States to an international number from an Xfinity Mobile line.
International Long Distance
Both of these features on Xfinity Mobile are pay-as-you-go and their rates vary by country.
International Long Distance and International Roaming
CDMA until the advancements of ____, did not allow Simultaneous Voice and Data
LTE
There are no ______ fees under Xfinity Mobile.
Line Access
_____________________ is a very important aspect of CDMA service and CDMA will function less efficiently in hilly areas.
Line of site
On a CDMA network, the coverage area will shrink as _____________________.
Load on the towers increase
Must be enabled to auto-connect to Xfinity WiFi hotspots if you have a Samsung or LG phone.
Location Services
LBS
Location-Based Services
Which cellular standard uses the 700mhz frequency spectrum and has an average data speed of 8 mb/s?
Long Term Evolution or LTE
_____________ allow carriers to provide coverage over a larger area, while _______________ allow carriers to provide service to more customers in a smaller area.
Lower frequencies, higher frequencies
This is where to locate the unique offer code in a piece of direct mail regarding Xfinity Mobile.
Lower right-hand corner./Bottom right corner./Red box in lower (or bottom) right corner.
Androids versions prior to this require a lock screen to be configured for auto-connect.
Marshmallow/6.0
The XMPP charges no service fee or deductible should this covered incident occur.
Mechanical or Electrical Breakdown.
Under the XMPP hardware service coverage encompasses this.
Mechanical or Electrical breakdown.
A benefit of X-Mobile, customers can do this for the data options for all lines on their account.
Mix and Match
Xfinity Mobile customers calling into CARE with questions or looking for assistance with support are transferred to this department in the OneCTI tool.
Mobile Care
The transfer line for Xfinity Mobile customers who meet their prerequisites for International roaming, and wish to activate it, in OneCTI.
Mobile International Roaming
Unless in a supported region or department, customers calling in with an interest in Xfinity Mobile should be transferred to this queue in the OneCTI tool.
Mobile Sales
Keeps Android phones running the latest and greatest apps for Xfinity Mobile
Mobile Services App
Since this is a system app that keeps your Xfinity Mobile Android phone running optimally, it cannot be uninstalled.
Mobile Services App
This app, exclusive to Android devices, automatically installs select Xfinity apps. After that, it runs in the background via WiFi, making sure your software is always up-to-date.
Mobile Services App
What is an MVNO
Mobile Virtual Network operator
Xfinity Mobile has service in this many countries.
More than 200./More than 200 worldwide.
MMS
Multimedia Messaging Service
X-Mobile is available here.
Nationally
The Xfinity Mobile Protection Plan is currently not available in this U.S. state.
New York
Payment History on the Xfinity Mobile website, when looking through the billing section, is located beneath this important information.
Next Auto-Pay Date
Devices issued under the XMPP Replacement Policy are shipped by this day.
Next business day M-F, with Saturday available for a $30.00 fee.
Suspending Xfinity wireline services for Military, Seasonal, of Voluntary reasons will have this impact on Xfinity Mobile service and eligibility.
None.
The impact to an Xfinity Mobile when a customer disconnects all but one wireline service.
None.
This is the amount of rollover is included with Xfinity Mobile.
None.
With the XMPP, a claim approved for mechanical or electrical breakdown of a device will result in this as a service fee or deductible.
None.
This is the data allowance for our By the Gig plan on X-Mobile.
None./Usage is not limited for shared lines on an account.
This device mistake by Xfinity Mobile customers can result in incurring unintentional international roaming charges while traveling.
Not disabling or restricting to WIFI their device's automatic updates.
This is what the red box in the lower right-hand corner, on a piece of direct mail from X-Mobile contains.
Offer code./Promo code./Unique offer code.
How can you check for Xfinity Mobile coverage?
On the website https://www.xfinity.com/mobile/
Customers can mix and match data options for all lines on their account, but they can only change options this often.
Once per billing cycle.
To activate 3-way calling on a mobile device.
Once the first call connects, tap on menu and Add Call for android, or just add call for apple.
The operating system in the latest Android smartphones available in the Xfinity Mobile shop.
Oreo/Oreo 8 series
This can be viewed beneath the Automatic Payment date when logged into My Account on the Xfinity Mobile website.
Payment History
Though these customers do not have full hotspot access, these Xfinity Internet Subscribers receive limited access through 40 one-hour passes every 30 days.
Performance Starter and Internet Essentials
Technical support when you need it most, provided by the Xfinity Mobile Protection Plan.
Personal TechPro
This is how Xfinity Mobile's By the Gig plan is billed.
Post-pay./(after the data usage occurs)
This is how the Xfinity Mobile Unlimited plan is billed.
Pre-paid. (data charges are billed prior to when the data is used)
The purpose of the Mobile Services App on Android devices.
Preloads select Xfinity Apps onto Android phone, keeps software up to date.
Only this type of customer can file an XMPP claim when a covered incident occurs with a device.
Primary XM account holder./Primary account holder.
The first payment for an XMPP on an Add-a-Line will see this occur for the number of days left in the current billing cycle.
Pro-rate
On Android, lock screen code is not needed when connecting to this type of Xfinity WiFi hotspot.
Public
Customers in the U.S. are eligible for the XMPP when they do this.
Purchase a new Apple or Android device from Xfinity Mobile.
________ allows email to be transferred immediately from your email server to your smartphone.
Push Mail
There will be a one day delay between a customer enabling International Data Roaming on their Xfinity Mobile line, and this.
Receiving a welcome SMS (when arriving in another country)
These devices are not eligible for the XMPP.
Refurbished
The XMPP will do this automatically unless you cancel coverage or it becomes cancelled due to non-pay.
Renew.
If you have an Apple Device under the Xfinity Mobile Protection Plan, the included AppleCare covers this, but not that.
Repairs but not loss or theft.
The policy under the XMPP that, when a claim is filed approved, replaces your device with a reconditioned, like-new device of like kind and quality.
Replacement Policy
RSS
Rich Site Summary/Really Simple Syndication
An Xfinity Mobile customer will be able to use their phone at the specified rates set by the country they are visiting if this is turned on.
Roaming
This must be turned on if a customer would like to use Xfinity Mobile in another country.
Roaming
When out of the country an Xfinity Mobile customer will not connect to any non-US cellular networks and not incur any charges when this is done.
Roaming is turned off.
GSM uses a _____ ________ based system to allow entry into their networks.
SIM card based
Potential BYOD customers can request we ship these directly to their service address for use with compatible iPhone models on Xfinity Mobile.
SIM cards
Suspending Xfinity wireline services for these reasons will not impact Xfinity Mobile service or eligibility.
Seasonal. Military. Voluntary.
Certain versions of Android phones (prior to Marshmallow) require a lock screen PIN to auto-connect to this type of Xfinity WiFi hotspot.
Secure
These types of networks always have priority over those types of networks, regardless of device operating system requirements.
Secure over unsecure/open.
Steps to navigate compatible iPhone's onto Wi-Fi calling.
Settings > Phone > WiFi Calling on This iPhone > Enable.
SMS
Short Message Service
These are our 4 Pillars
Simplicity, Transparency, Peace of Mind, Human
CDMA, until the advancements of LTE, did not allow __________________ and __________
Simultaneous voice and data
1xRTT
Single carrier radio transmission technology, also known as just 1x
When travelling internationally, calling the Xfinity Mobile International Support number will incur these charges.
Standard roaming.
A multi-product customer need to keep at least this wireline service when disconnecting services to maintain Xfinity Mobile with no changes to their Xfinity Mobile account.
TV, Internet, or Voice.
If a moves out of the Comcast footprint, they can keep these aspects of their Xfinity Mobile service in tact, if they do not update their account with their new address.
Taxes for monthly recurring charges and data usage based on the former service address.
Provided by Personal TechPro under the Xfinity Mobile Protection Plan.
Technical Support (when you need it most)
When a customer activates their first device on the 29th, 30th, or 31st of a month, their billing cycle date is this.
The 1st.
For a GSM network, customer information is stored where?
The SIM card
Who administers the Xfinity Mobile Protection Plan.
The Signal/The Signal, LP
Roaming rates on Xfinity Mobile are set by this.
The country being visited.
Xfinity Mobile combines these two things to create a network built for the way consumers use their mobile phones today - with data at the center of their experience.
The nation's best (largest and most reliable) 4G LTE network and millions of Xfinity WIFI hotspots.
A customer can agree to an optional ECC if they are not satisfied with this.
The number of lines they are qualified for.
How month 24 of the DPP is calculated for an Xfinity Mobile customer.
The payment is the remaining balance on the phone; it is calculated by the full price minus the sum of the payments for months 1-23.
The XMPP coverage extends to these items.
The purchased device and the standard accessories included with it.
What is Voice Over Internet Protocol?
The system for making voice calls over the internet.
Xfinity Mobile can impact a customer's Internet Data Usage when this happens.
Their mobile device is connected to their home network.
When XMPP protection begins for its associated device.
Time of purchase (retail) or Date of device shipment.
The pre-paid label emailed for use with the Xfinity Mobile Device Recycling Program utilizes this service to ship back the customer's old X-Mobile phone to Comcast.
USPS
Data is not shared in this Xfinity Mobile plan.
Unlimited
This X-Mobile plan is ideal for a customer who enjoys video streaming, apps, and more.
Unlimited
This Xfinity Mobile data-option type is line level.
Unlimited
With this Xfinity mobile plan, use as much data as you want.
Unlimited
What are the talk and text limits nationwide for Xfinity Mobile accounts?
Unlimited.
New Xfinity Internet customers with a pending installation are eligible for this many devices with X-Mobile.
Up to 2.
When requesting SIM cards be shipped for compatible devices on the Xfinity Mobile network, a customer can have this many direct shipped.
Up to 2.
The Deferred Enrollment period for the XMPP.
Up to 30 days post purchase.
How many lines are included in Xfinity Mobile?
Up to 5 lines
A customer moving outside of the Comcast footprint can keep their Xfinity Mobile service, with taxes, monthly recurring charges, and data usage based on their former service address, unless the customer does this.
Updates their account with their new address.
Activation of WI-FI calling on eligible Apple devices for Xfinity Mobile requires this.
Valid U.S. address for E911 and a data connection.
________ provides an interface where you can see all your recent messages and play, erase, or archive them from your cell phone screen.
Visual Voicemail
___________________________ is a service that transfers the voicemail into a visual Application. It can be used to play, rewind, and delete voicemails without having to call the invoice.
Visual Voicemail
VOIP
Voice Over Internet Protocol
3G GSM is actually a?
WCDMA technology (wideband CDMA)
What online, in-store, and over-the-phone have in common with X-Mobile.
Ways to purchase.
For users who do not subscribe to an eligible Xfinity service to access WiFi hotspots, they can purchase this for hourly, daily, weekly or monthly hotspot access.
WiFi On Demand Pass
Apple devices can enable this with Xfinity Mobile to make free international calls to any U.S. number from anywhere in the world.
WiFi calling.
When a customer connects their Xfinity Mobile devices to their home network, the data use counts towards this.
Xfinity Internet Data Usage (Plan)
Xfinity Internet customers are eligible for this product, receiving up to five lines per account with no line access fees, included with their service.
Xfinity Mobile
_______ is a new kind of network designed to save you money.
Xfinity Mobile
Helps you protect and get the most out of your device, covering accidental damage, hardware service, and loss or theft of your Xfinity Mobile device.
Xfinity Mobile Protection Plan
XMPP
Xfinity Mobile Protection Plan
Xfinity WiFi hotspots are available to these customers.
Xfinity Mobile and Xfinity Internet customers (with a Performance tier).
Xfinity Mobile service is designed to automatically connect to _______ when one is available.
Xfinity Wifi Hotspots
Can Xfinity Voice customers port their number over to Xfinity Mobile?
Yes
Can Xfinity Voice customers port their number to Xfinity Mobile?
Yes
Can Xfinity Mobile be purchased in Xfinity Stores?
Yes.
The Xfinity Mobile Protection Plan's Replacement Policy ensures that in the case of an approved claim, this happens.
Your device is replaced with a reconditioned, like-new device of like kind and quality.
Visual voicemail on a mobile device will only operate if __________ is turned on.
data
Once a cell phones kill switch engages the only way to access the phone is to enter the _________________originally used on the device. These are not stored by Xfinity Mobile and cannot be bypassed.
email address
Should a device's information get wiped, either due to ____________________, _________________, __________________ the kill switch on both android and apple devices will engage.
failed software update, too many failed attempts at the security code, or through a backdoor method.
On xfinity mobile, 3-way calling only operates on a call you __________.
have made
CDMA carriers use what to verify their subscribers?
network-based white lists
The _________________________________ the more power the phone will use in order to complete calls, depleting battery life.
poorer the signal
_____________________________________________ cannot be sent for phones that have been locked or whose locks have not been removed.
replacement devices
LTE, like GSM, uses SIM card technology, however?
the SIM cards used by CDMA carriers still do not hold and of the users personal information. The SIM cards are only used for authentication on the network.
GPS location information can be improved by __________________________________________________________, however these forms of transmission will reduce the device's battery life.
triangulating location off cell towers and Wi-Fi hotspots
The website where a customer can confirm their device's compatibility with Xfinity Mobile.
xfinity.com/mobile/byod
What happens if you are 10 days past due for an Xfinity Mobile payment?
you will be able to receive inbound calls and texts, but you won't be able to send texts or make outbound calls. If you try, your call will be automatically routed to an XFINITY Mobile Specialist
What happens if you are 70 days past due on an Xfinity Mobile payment?
your account will be canceled and you will lose your XFINITY Mobile phone number.
What happens if you are 40 days past due for an Xfinity Mobile payment?
your account will be suspended. You will not be able to send texts or make outbound calls, and you will no longer be able to receive inbound calls and texts. Any attempts to make outbound calls will be automatically routed to an XFINITY Mobile Specialist.
