Zipps Menu Test

What is the upcharge for substituting a cup of chili for the soup when ordering the lunch special? a. Upcharge for substituting a Caesar Salad for the side salad? b. Upcharge for cheese fries?

$0.75 a. $1 b. $1.75

What are the weekend hangover specials?

1. $4 Zipps Prickly Pear Pints * Hard Seltzers 2. $5 Zipparitas (+1 per flavor) 3. $5 Tito's handmade vodkas 4. $5 Tito's bloody mary's * tito's screwdrivers 5. $5 Mimosas * Premium Pints 6. $6 Beer cheese pretzels 7. $6 Domestic 32 oz Drafts * Desert Donkeys 8. $6 Bulleit Rye Bourbon Peaches 9. $8 Zipps Spicy Chicken Sandwiches 10. $10 Specialty Burgers ($4 split charge) 11. Premium Pitchers (min 2 people) 12. $15 Build a Bucket! Mix & Match: 5 Domestic Bottled Beers OR 4 Premium Bottled Beers (min 2 people)

What courses do we expect a 2-minute check back on?

1. Appetizers 2. Entree

Name 3 Specialty Burgers and their ingredients.

1. Bacon cheeseburger: traditional american cheese & two slices of crispy bacon. 2. Black & blue burger: cajun spices, crumbled blue cheese & blue cheese dressing. 3. Mushroom swiss burger: melted swiss cheese & fresh sauteed mushrooms

What soups do we carry?

1. Chicken noddle 2. Chicken tortilla 3. Clam chowder 4. Tomato florene

If a guest is extremely hungry or in a rush, what menu items would you suggest?

1. Chips and Salsa 2. Salads 3. Soup/Chili 4. Mozarella Sticks

What are the 3 types of dessert skillets we have? What are they served with?

1. Chocolate Chip Cookie Skillet 2. White Chocolate Macadamia Nut 3. Brownie skillet Served with 2 scoops of vanilla ice cream

What sides do we have to accompany a customer's meal?

1. French fries 2. Onion rings 3. Sweet potato chips 4. Half & Half 5. Side salad

What is the difference between a Gift Card, a Gift Certificate, and Zipps Bucks?

1. Gift card: a person purchases it 2. Gift certificate: company gives out as a "prize" 3. Zipps bucks: given if something is wrong with service

List the First 3 Steps our our Steps of Service?

1. Greet customers within 2 mins with bev naps 2. Drink order 3. Return with drink order in less than 2 mins

On a scale of 1 to 5, 1 being most important, list the priority of each task: run drinks, close out tables, do side-work, greet guests, run food.

1. Greet guests 2. Run drinks 3. Run food 4. Close out tabs 5. Do side-work

What is our transfer policy?

1. Introduce table to server taking over 2. Let new server know how much the guests have had to drink 3. Original sever gets 10%

Name 3 premium wines we serve.

1. Kendall Jackson Chardonnay 2. La Crema Chardonnay 3. Norton 1895 Malbec

Name the items that we have on the kid's menu. Is there a drink included?

1. Kids Zipps Burger 2. Kids Chicken Fingers 3. Kids Chicken Skewers 4. Kids 2 Slices of Cheese Pizza 5. Kids Quesadilla 6. Kids Corn Dogs 7. Healthy Kid (grilled chicken breast) 8. Kids Grilled Cheese 9. Kids Dog Yes, a drink is included.

List 7 different dressings we carry:

1. Lemon vinaigrette 2. Balsamic vinaigrette 3. Honey balsamic 4. Light olive vinaigrette 5. Ranch 6. Blue cheese 7. Caesar 8. Sweet jalapeno 9. Honey mustard 10. Oil & vinegar 11. Thousand island

Name three things you did before being able to be checked out?

1. Lined baskets 2. Dishes 3. Rolled mats

If you find yourself with nothing to do; what should you do?

1. Run drinks 2. Run food 3. Side work

What are 5 things you can be doing if it is not that busy in your section?

1. Run food 2. Run drinks 3. Dishes 4. Clean 5. Pre bus

If you have nothing to do; what should you be doing?

1. Running food 2. Running drinks 3. Sidework

Name 3 uniform infractions you can be sent home for.

1. Shoes with laces 2. Rips in pants 3. Uncovered tattoo

What kind of meat do we offer on the tacos?

1. Shredded chicken 2. Shredded sirloin

Name 5 things a health inspector may check?

1. Washing hands 2. Sanitizer buckets 3. Temps in kitchen 4. Labels with dates 5. Cups with tops

What are the bread choices we ask a customer when they order a sandwich?

1. Wheat 2. Rye 3. Sourdough 4. Bun

How many wings come with an order?

10

How many Zipps are there in the valley?

14

How many tacos come in an order?

3

What is our big beer policy?

4 big beer limit. Once a guest is on their 4th big beer, tell the manager. If the guest orders a 5th big beer, a manager has to approve and will bring it to them.

Why and when do we charge for extra dressing and sauces?

Always charge for extra dressing and sauces because it is homemade.

Which burger patties are cooked well when ordered?

Any patty can be cooked well if guest asks. Otherwise they come medium

How do we want you to signify a guest has been greeted?

Bev Naps

List the ingredients in the Burrito.

Chicken breast, black beans, corn, cilantro, red onions, and pepper jack cheese wrapped in a flour tortilla served with chips and our homemade salsa, fresh guacamole, and sour cream.

Describe the Fried Chicken Salad. What dressing comes with it?

Chopped romaine lettuce, ripe tomatoes, shredded cheese, breaded chicken breast, sliced carrots, honey mustard dressing & fried onions.

How many tacos come in an order? Can you mix and match beef and chicken?

Comes with 3 tacos. Yes, you can mix and match.

If someone orders soup or chili what should you ask them?

Cup or bowl

Why don't we want you sitting at a table with your guests?

Distracting yourself from other tables

What draft beers do we have on tap?

Domestic: 1. Bud Light 2. Coors Light 3. Michelob Ultra 4. Miller Lite Premium: 1. Blue Moon 2. Dos Equis Lager Especial 3. Modelo Especial 4. Alaskan Amber 5. Juicy Haze IPA 6. Firestone Walker 805 7. Cali Squeeze Blood Orange Specialty Craft: 1. Zipps Prickly Pear by Grand Canyon Brewing 2. Lagunitas IPA 3. Lagunitas Hazy Wonder IPA 4. Stella Artois

What forms of ID do we accept at Zipps?

Drivers license, passport, state ID, Canadian license.

When modifying a menu item, what is an appropriate substitute?

Equal or lesser value

What is a MOAB (Mother of All Brownies)?

Fresh baked brownie topped with a scoop of vanilla ice cream, caramel, & powdered sugar.

What flavor of wings do we offer?

Golden & Buffalo

What appetizers do we want our staff warning our guests of their spice levels?

Golden/Buffalo hot & extra hot wings Quesadilla (cajun spices)

What will a good attitude ensure you?

Good tips and work schedule

What is in the Scorch Focaccia?

Grilled chicken breast, bacon, pickled jalapenos, pepper jack cheese, chipotle pepper and chipotle mayo.

List the ingredients in the Pepper Jack Focaccia. a. Is there a dipping sauce served with this focaccia? If so, what is it?

Grilled chicken breast, crispy bacon, fresh avocado, melted pepper jack cheese and garlic mayo. a. Yes, served with a side of sweet jalapeno dressing for dipping.

List the ingredients in the Ranch Chop Salad.

Grilled chicken, mixed greens, corn, black beans, pepper jack cheese, fresh salsa, tangy barbecue sauce, ranch dressing & topped with fresh tortilla strips.

What is our seating policy?

Half of the party has to be present to get a table

What are the ingredients in the nachos?

Homemade chips smothered in cheddar mozzarella. Served with a side of salsa, sour cream, and guacamole. Add shredded chicken for $2 or add spicy sirloin for $3. Add any or all veggies for $1: diced tomatoes, pickled jalapenos, black olives

Both the Chicken and Monaco Focaccia have chicken that is marinated in what?

Honey mustard

Describe the Fish Tacos and what they come with.

Large burrito style taco wrapped in a soft tortilla with beer battered fried Pacific cod, crisp cabbage, cilantro and chipotle mayo on the side. Served with chips and salsa.

Describe our Buffalo Chicken Salad.

Lightly breaded chicken breast tossed in our medium buffalo sauce on a bed of chopped romaine, crisp celery, carrots, blue cheese dressing & crumbles.

Describe the Golden Focaccia.

Lightly breaded chicken breast, golden medium sauce, ranch dressing, and mozzarella cheese.

What is the most important thing to do when exposing food in the window?

Make sure tickets match food

Unless a customer specifies, at what temperature do we cook our hamburgers?

Medium

Levels of heat on wings?

Mild, Medium, Hot, Extra Hot (can serve dry)

When do we offer 1/2 Soup/Sandwich Specials?

Monday-Friday 11am-3pm

How would you describe our pizza? What size is our pie and how many slices does it serve?

New York Style Pizza with thin, crisp crust. 18 inch pie that serves 8 slices.

Can a customer order half Golden Wings and half Buffalo Wings?

No

Is there cheese in the Chicken Focaccia? If yes, what kind?

No

Should you ask customers how they would like their burger cooked?

No

How would you describe our focaccia bread to a guest?

Not as thick as pita bread but not as thin as a tortilla. A form of a wrap.

What is the most important thing when ringing in an order? a. How can you go about accomplishing this?

Order accuracy a. Writing down and repeating back

What type of fish do we serve?

Pacific cod

Describe the Scorch Burger:

Pepper jack cheese, pickled jalapenos, crisp bacon, chipotle pepper and our chipotle mayo.

What sauce comes with the Philly Steak Rolls/Cheesy Green Chili Chicken Rolls?

Philly Steak Rolls (2): Horsey Ranch Cheesy Green Chili Chicken Rolls (2): Sweet Jalapeno

What step of service do we require to help maintain the table?

Pre bussing

What was today's extra side work duty?

Preclose

What's the brand name of our house wines?

Salmon creek

What should you do when handing back a customer's credit/debit card?

Say their first or last name when handing the card back

Describe the chicken we serve in our Tacos?

Shredded and spicy, as it is marinated in red sauce. Premade so cannot change the spice.

Why should you bring small change to work with you?

So that if someone pays in cash and needs change, you have it on you

If a guest orders ANY food "To Go" that is on special do we charge a "To Go" charge?

Specials are dine-in only.

What kind of beef is on the Taco Salad? a. What kind of chicken is on the Taco Salad?

Spicy Sirloin a. Shredded Chicken

What comes on the Blueberry Spinach Salad?

Spinach lettuce, toasted almonds, goat cheese, and dried blueberries tossed in our delicious lemon vinaigrette dressing. Add chicken for $3.

What is the split charge, why do we have it, and when should we use it?

Split charge is $2.00 and we use it when people want to split food and can do two separate sides.

What are the hours of operation?

Store: Sun-Wed: 11am-11pm Thurs-Sat: 11am-12am Kitchen: Closes 30 mins before store (Sun-Wed: 10:30; Thurs-Sat: 11:30)

What do we bring to every table once a food order is placed?

Table setup: basket of napkins, silverware, and wet wipes if needed.

If someone complains about his or her food taking a long time what should you do?

Talk to a manager or the expo

What glass does an adult milk come in?

Tall rocks

Why should we repeat all orders back to guests?

To achieve order accuracy

List the ingredients in the Club Sandwich.

Turkey breast, ham, crispy bacon, Swiss cheese, lettuce, and tomato. Served on sourdough, wheat, or rye bread, with a touch of mayo.

What brand hot dog is the Corn Dog made from?

Vienna

What comes with the Zipps Dog and what kind of bun does it come on?

Vienna beef hot dog served on a steamed bun with diced onions, chopped tomatoes, and relish on the side. Served with your choice of side.

What is the proper way to ask someone if they are ready for their check?

Wait until they ask you for the check

What was the special today? Tonight? (Saturday)

Weekend Hangover: 11am-4pm Saturday nightly specials: 8pm-close Late night specials: 10pm-close

When should we offer refills to a table?

When glass has 33-25% left

Can a guest order any salad with any dressing of their choice?

Yes

Can you spend too much time with a guest? Why?

Yes, if you spend too much time at one table, you are neglecting your other tables.

How many ounces are our hamburgers? a. Single Patty: b. Double Patty: c. Triple Patty (Mighty Burger):

a. 4.5 oz b. 9 oz c. 13.5 oz

What are the AZ Liquor Laws in regards to the amount of alcohol a person can have in front of them at any one time? (How many ounces/glasses/etc...) a. Beer b. Liquor c. Beer/Liquor/Wine at the same time?

a. 50oz beer b. 4oz liquor c. 1 liter of wine

Define the following drink terms: a. Neat: b. Press: c. Dry: d. Rocks: e: Up: f: Dirty: g. Shaken:

a. No ice b. With soda c. With vermuth d. On ice e. Martini glass f. with olive juice g. mixed in a shaken glass

What are the cook times for the following: a. Wings b. Extra Crispy Wings c. Extra Extra Crispy Wings

a. Wings: 12 min b. Extra Crispy Wings: 15 min c. Extra Extra Crispy Wings: 18 min

Can we grill our wings for them?

no

Can we serve all wing flats or drumsticks?

no