12.6.10 Testout CTI 130

Which port does Telnet use? 25 23 80 34

23

Which port must be opened in the firewall of a Windows system so that a Remote Desktop connection can be established? 22 3389 23 123

3389

A user works primarily in your organization's production area. However, she frequently needs to access data stored on her Windows 10 desktop system in her office while on the production floor. She would like to be able to use a system in the production area to remotely access her desktop system using a network connection. Which groups on her desktop system could you make her user account a member of to enable this configuration? (Select TWO.) Users Guests Administrators Remote Desktop Users Power Users

Administrators Remote Desktop Users

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with an application. He tries to describe what he is doing in the application, but you just can't understand what he is doing that might be causing the problem. What should you do? Establish a Remote Assistance connection and watch what the user is doing. Drive to the other location as soon as possible and then watch as the user performs the task. Establish a Remote Desktop connection and perform the task on the user's system. Schedule the user to get more training on using the application.

Establish a Remote Assistance connection and watch what the user is doing.

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding your directions and is becoming frustrated. What should you do? Tell the user to wait until you are scheduled to be in that location. Escalate the call to another technician or your supervisor. Drive to the other location as soon as possible and update the driver. Establish a Remote Desktop connection and update the driver.

Establish a Remote Desktop connection and update the driver.

Which of the following remote access mechanisms on a Windows system lets you watch what a user is doing and, if necessary, take control of the user's desktop to perform configuration tasks? Telnet SSH Remote Assistance Remote Desktop

Remote Assistance

Which of the following can be used to create a secure connection to a remote server? FTP SSH Telnet ICMP SMTP

SSH

Which of the following network services or protocols uses TCP/IP port 22? SSH TFTP IMAP4 NNTP

SSH

Occasionally, Rachel works from another Mac in her office, rather than her own, and needs to be able to access her Mac while she is away from her desk. Which option can Rachel use to access her MAC? SSH Remote Desktop Protocal Telnet Screen Sharing

Screen Sharing

You need to enable Remote Desktop on a user's Windows 10 system so that you can manage it over the network from your office. Click the Control Panel option you use to accomplish this task.

System and Security