210-060

A user reports that when they receive a voicemail on their phone, they do not receive it in their email as well. Which feature on Cisco Unity Connection should be checked? A. Cisco Unified Messaging Service B. Enterprise Parameters C. Roles D. Message Waiting Indicators E. Alternate MWI

...A. Cisco Unified Messaging Service

Which port is the default port for SCCP call signaling on Cisco Unified Communications Manager? A. 2000 B. 2443 C. 5060 D. 5061

A. 2000

Users report volume issues with recordings in Cisco Unity Connection. Which feature can be disabled to prohibit automatic volume adjustments to recordings? A. AGC B. Noise Reduction C. Audio Normalization D. VAD

A. AGC

Which four fields must an administrator complete to create a new user in Cisco Unity Connection? (Choose four.) A. Alias B. User type C. Extension D. Corporate email address E. First name F. Last name G. Employee ID H. Template

A. Alias B. User type C. Extension H. Template

A user is assigned more than one directory number. Which option allows one voicemail box to serve both directory numbers? A. Alternate Extension B. Notification Devices C. Alternate Names D. Message Settings E. Caller Input F. Mailbox

A. Alternate Extension

An administrator wants to gauge the load and performance capacity of Cisco Unified Communication Manager devices, including conference bridges, gateways, and trunks. Which report would the administrator run? A. CAR B. CDR C. SIP D. RTMT E. CUBE

A. CAR (CDR Analysis & Reporting)

Which type of signaling does desktop control mode use to control a desk phone? A. CTIQBE B. SIP C. XMPP D. SCCP

A. CTIQBE

A network engineer receives a report about poor quality on an active call between the IP phone of user A over the WAN to the IP phone of user B. Using web access to the phone, the network engineer remotely checks call statistics such as jitter, network delay, and packet loss. Calculated packet loss is 3%, average jitter is 20 ms, network delay is 1 ms, and conceal seconds is 7. What is the most likely problem with this call? A. Calculated packet loss is too high. B. Average jitter is too high. C. Network delay is too high. D. Conceal seconds are too high.

A. Calculated packet loss is too high.

An end user is experiencing performance issues with their IP phone. Which phone feature could the administrator configure to allow the end user to notify them when issues occur? A. Cisco Quality Report Tool B. System Log Management C. Cisco CDR Analysis and Reporting D. Cisco JTAPI

A. Cisco Quality Report Tool

An engineer receives a report regarding choppy voice quality on a call. The user does not remember the details of the call time or the numbers that were dialed. What should the engineer implement to assist in identifying future issues? A. Cisco Quality Report Tool B. Cisco Unified SRST C. Cisco Unified RTMT D. Cisco AXL

A. Cisco Quality Report Tool

A technician is preparing to activate the needed services in Cisco Unified Communications Manager to integrate with an IM and Presence server. Which four services must be enabled? (Choose four.) A. Cisco TFTP B. Cisco AXL Web Service C. Cisco CTI Manager D. Cisco Messaging Interface E. Cisco Intercluster Lookup Service F. Cisco Extended Functions G. Cisco Unified Communications Manager H. Cisco Directory Sync

A. Cisco TFTP B. Cisco AXL Web Service C. Cisco CTI Manager G. Cisco Unified Communications Manager

Which options are two on-premise components of Cisco Unified Presence? (Choose two.) A. Cisco Unified Communication Manager B. Cisco Unified Contact Center Express C. Cisco WebEx D. Cisco Quality Management E. Cisco Unified Contact Center Enterprise

A. Cisco Unified Communication Manager C. Cisco WebEx

A systems administrator wants to integrate a new Cisco Unity Connection cluster with an existing directory in the enterprise. What is one valid user import source? A. Cisco Unified Communications Manager AXL server B. Cisco Unified Communications Manager CTI server C. Cisco Unified Communications Manager TFTP server D. Cisco Unified Communications Manager MOH server

A. Cisco Unified Communications Manager AXL server

Which two profile types are needed to enable a user for IM and Presence? (Choose two.) A. Cisco Unified Communications Service B. voicemail profile C. Jabber profile D. device profile E. network access profile F. service profile

A. Cisco Unified Communications Service F. service profile

Which two components are needed before a user can be assigned to a Presence node? (Choose two.) A. Cisco Unified Communications Service B. service profile C. phone button template D. mobility profile E. device profile

A. Cisco Unified Communications Service B. service profile

Which two technologies comprise a Cisco Presence deployment? (Choose two.) A. Cisco Unified Presence Server B. Cisco Unity Connection C. Cisco Unified Communications Manager D. Active Directory E. Cisco Unified Border Element F. Cisco Expressway

A. Cisco Unified Presence Server C. Cisco Unified Communications Manager

Which navigation pane should be selected to view the CDR statistics? A. Cisco Unified Serviceability B. Cisco Unified CM Administration C. Cisco Unified Reporting D. Cisco Unified OS Administration

A. Cisco Unified Serviceability

Which menu does a voice engineer use to create a phone user account in the Cisco Unified CME GUI? A. Configure B. Voicemail C. Administration D. Reports

A. Configure

An end user is running Cisco Jabber on the desktop. Which two icons must be selected to make a video call? (Choose two.) A. Contacts icon B. phone icon C. person icon D. message icon E. web video conferencing icon

A. Contacts icon B. phone icon

Which command is used to troubleshoot calls as they enter and leave a PRI connection? A. Debug isdn q 931 B. Show voice call summary C. Debug voip dialpeer D. Show dial-peer voice summary

A. Debug isdn q 931

Which two options are available when adding a user to Call Unity Express? (Choose two.) A. GUI B. CLI C. BAT D. TAPS E. LDAP

A. GUI B. CLI

Which Cisco Unified Communications Manager device report provides key information to determine if an additional gateway is needed? A. Gateway utilization B. Gateway summary C. Gateway detail D. Gateway and line group utilization

A. Gateway utilization

Which client supports Cisco Unified Presence? A. Jabber B. Lync C. Skype D. Quip

A. Jabber

A user wants their name to show on their phone instead of their directory number. Which configuration item allows an administrator to do this? A. Line Text Label B. Alerting Name C. External Phone Number Mask D. Caller Name E. Description

A. Line Text Label

For capacity planning purposes, a network administrator must provide a report to management that displays the number of phones registered per server. Where can the administrator obtain this information? A. Navigate to Cisco Unified Serviceability > Tools > Serviceability Reports Archive. B. Navigate to Cisco Unified Operating System Administration > Tools > System Reports. C. Navigate to Cisco Unified CM Administration > Tools > System Reports. D. Navigate to Cisco Unified Reporting > Tools > System Reports

A. Navigate to Cisco Unified Serviceability > Tools > Serviceability Reports Archive.

User A needs to have a line shared on the user B phone. Both phones register with Cisco Unified Communications Manager. Which method can be used from Cisco Unified Communications Manager Administration web pages to configure a shared line on the user B phone? A. Navigate to the user B phone > Add the user A DN. B. Navigate to the user B phone > Shared Line > Add the user A DN. C. Navigate to DN configuration > Shared Line > Add the user A DN. D. Navigate to end user configuration > Shared Line > Add the user A DN.

A. Navigate to the user B phone > Add the user A DN.

When you attempt to add a phone to the Cisco Unified Communications Manager Express using the GUI interface, the error "No New Phone to Add" appears. Which command is causing the error? A. No auto-reg-ephone B. No service ephone-reg C. SIP-ua no auto-reg-ephone D. stcapp ccm-group 1

A. No auto-reg-ephone

Which option in RTMT would be used to monitor connections using Cisco Unity Connection? A. Port Monitor B. Called Party Tracing C. System Summary D. Trace and Log Central

A. Port Monitor

Which protocol is used to monitor active voice call quality? A. RTCP B. RTP C. QoS D. STP E. SDP

A. RTCP

Which Cisco Unified Communications Manager plug in allows administrators to proactively monitor the overall health of their Cisco cluster? A. RTMT B. Cisco AXL Toolkit C. Cisco CTL Client D. Cisco JTAPI E. Cisco TAPS

A. RTMT

Which three network elements are crucial when deploying VoIP devices? (Choose three.) A. Round-trip time B. QoS markings C. Bandwidth D. Ethernet E. Fibre F. Token ring

A. Round-trip time B. QoS markings C. Bandwidth

Which option would an administrator use to find all unassigned directory numbers in Cisco Unified Communications Manager? A. Route plan report B. CDR C. CAR D. Cisco Reporting Tool E. Directory number lookup

A. Route plan report

Which two protocols does Jabber use to achieve Presence status? (Choose two.) A. SIP/SIMPLE B. XMPP C. SCCP D. MGCP E. SOAP

A. SIP/SIMPLE B. XMPP

Customer requirements dictate that local calls from area code 408 display the ANI as a 7digit number. Which procedure allows the leading digits to be stripped as soon as they arrive at the H.323 voice gateway? A. Set up a voice translation rule, apply the translation rule to a translation profile, and apply the translation profile to the dial peer in the inbound direction. B. Set up a voice translation profile, apply the translation profile to a translation rule, and apply the translation rule to the dial peer in the outbound direction. C. Set up a voice translation rule, apply the translation rule to a translation profile, and apply the translation profile to the dial peer in the outbound direction. D. Set up a voice translation profile, apply the translation profile to a translation rule, and apply the translation rule to the dial peer in the inbound direction

A. Set up a voice translation rule, apply the translation rule to a translation profile, and apply the translation profile to the dial peer in the inbound direction.

A new user has successfully registered Cisco Jabber. Which option verifies that the Jabber client is connected to all appropriate back-end systems? A. Show Connection Status B. Report A Problem C. Advanced Settings D. About Jabber E. Reset Jabber

A. Show Connection Status

Which three choices are required for the boot process for a Cisco IP phone? (Choose three.) A. TFTP services B. DHCP services C. Voice VLAN D. Routing protocol E. TCP/IP F. PortFast

A. TFTP services B. DHCP services C. Voice VLAN

A user needs to access CAR logs to adjust settings. Which two options are required? (Choose two.) A. The user account has the Standard CAR Admin Users role. B. The user must log in at https://<Server-ip/name>:8443/car/Logon.jsp. C. The user must log in at https://<Server-ip/name>:8443/cdr/Logon.jsp. D. The user account has the CTI Enabled role. E. The user account has the Standard CAR role.

A. The user account has the Standard CAR Admin Users role. B. The user must log in at https://<Server-ip/name>:8443/car/Logon.jsp.

Which option can an administrator use to add users to Cisco Unity Connection in different time zones? A. User Templates B. Call Handler Template C. Contact Template D. Directory Handler E. Interview Handler

A. User Templates

Which four tasks does RTMT allow an administrator to perform? (Choose four.) A. View syslog messages. B. Generate alerts when threshold is below or above user-configured. C. Monitor a set of predefined management objects that monitor the health of the system. D. Collect information and traces about errors or alerts that exist in the RTMT. E. Reboot the system. F. Perform incremental backups. G. Export CDR.

A. View syslog messages. B. Generate alerts when threshold is below or above user-configured. C. Monitor a set of predefined management objects that monitor the health of the system. D. Collect information and traces about errors or alerts that exist in the RTMT.

An administrator has been deleting phones from Cisco Unified Communications Manager, but would like to reassign those directory numbers. Which two configuration areas within Cisco Unified Communications Manager allow the administrator to perform this task? (Choose two.) A. directory number B. route plan report C. dial rules D. intercluster directory URI E. dial plan installer

A. directory number B. route plan report

Which two benefits does Cisco Unified IM and Presence Service bring to businesses? (Choose two.) A. enhances productivity by using availability awareness and reduce communications delays B. provides Enterprise IM capabilities, such as persistent chat, group chat, and IM history C. provides and streamlines enterprise audio and video communications D. enhances communications by providing multipoint conference capabilities E. supports standard-based XMPP clients by supporting native SIP/SIMPLE and H.323 protocols

A. enhances productivity by using availability awareness and reduce communications delays B. provides Enterprise IM capabilities, such as persistent chat, group chat, and IM history

Which two user types are valid when a user is created in Cisco Unified Communications Manager? (Choose two.) A. local end user B. LDAP synchronized end user C. UDS end user D. EDI end user E. BDI end user

A. local end user B. LDAP synchronized end user

A single user receives a high amount of inbound voice messages and checks them only via email. The user cannot receive or send messages as the mailbox is full. Which option provides a permanent solution to this problem? A. message aging policies B. mailbox size quota C. multiple mailbox stores D. call-routing rules E. restriction tables

A. message aging policies

Which two options are configured on the directory number configuration page within Cisco Unified Communications Manager Administrator? (Choose two.) A. partition B. MAC address C. auto answer D. softkey template E. common device configuration F. max calls

A. partition F. max calls

Which report in the CAR tool provides information about the call volume for a specified period? A. traffic summary report B. Top N duration report C. precedence call summary report D. gateway utilization report

A. traffic summary report

Which three methods can remotely force a Cisco Unified Communications Manager Express phone to reset? (Choose three.) A. Issue a shutdown, no shutdown command on a switch port that provides PoE to a Cisco phone. B. Issue the restart command under the ephone-dn configuration of the phone. C. Issue the reset command under the ephone configuration of the phone. D. Issue the reset command under the ephone-dn configuration of the phone. E. Issue the reset H.H.H (mac-address) command telephony-service configuration. F. Issue the reset H.H.H (mac-address) command under global configuration.

Answer: A,C,E

An engineer is configuring a group of DNs and wants the external phone number mask to match the last four digits of the DN. Which option should be used? A. 123555xxxx B. 123555XXXX C. 123555**** D. 123555....

B. 123555XXXX

What is the recommended maximum one-way latency for voice and video networks? A. 100 ms B. 150 ms C. 200 ms D. 300 ms

B. 150 ms

An SCCP IP phone places a call to a SIP phone that is registered to the same Cisco Unified Communications Manager Express. During the active call, call waiting indicates a second call is incoming to the handset, but the user decides to ignore it. In this scenario, what is the combined total number of signaling conversations and media flows that usedthe SCCP phone as an endpoint? A. 2 B. 3 C. 4 D. 5 E. 6

B. 3

After getting reports that users cannot make calls out to the PSTN, a network administrator opens the Cisco Unified Communications Manager Administration web page and begins to review route patterns. Why would the administrator look here when troubleshooting PSTN connectivity troubles? A. A route pattern contains a list of gateways that can reach the PSTN. B. A route pattern contains dial plan information for calling the PSTN. C. A route pattern contains the necessary privileges for calling the PSTN. D. A route pattern contains a list of SIP trunks that can reach the PSTN.

B. A route pattern contains dial plan information for calling the PSTN.

A user is required to answer voicemail for two lines but would like them to be filtered to only one mailbox. How can you accomplish this request? A. Provide multiple mailboxes for one Cisco Unity Connection user. B. Add an alternate extension. C. Create a shared mailbox. D. Initiate interview handler.

B. Add an alternate extension.

An engineer is configuring the Cisco Unified Communications Manager disaster recovery system. Which two statements about the disaster recovery system are true? (Choose two.) A. It requires the use of schedules for backups. B. Backup files are encrypted using the cluster security password. C. If the backup device is listed in a backup schedule, it cannot be manually deleted. D. If the backup does not complete within 40 hours, the backup times out. E. Archiving backups to tape drives is supported.

B. Backup files are encrypted using the cluster security password. C. If the backup device is listed in a backup schedule, it cannot be manually deleted.

An engineer is configuring the Cisco Unified Communications Manager disaster recovery system. Which three statements about the disaster recovery system are true? (Choose three.) A. It requires the use of schedules for backups. B. Backup files are encrypted using the cluster security password. C. If the backup device is listed in a backup schedule, it cannot be manually deleted. D. If the backup does not complete within 40 hours, the backup times out. E. Archiving backups to tape drives is supported. F. SSL is used between the master and local agents.

B. Backup files are encrypted using the cluster security password. C. If the backup device is listed in a backup schedule, it cannot be manually deleted. F. SSL is used between the master and local agents.

Which utility is recommended for a network administrator who must provision 300 users in Cisco Unified Communications Manager? A. Batch Accounts Tool B. Bulk Administration Tool C. Bulk Accounts Tool D. Batch Administration Tool

B. Bulk Administration Tool

CDR/CMR Reporting is being enabled on Cisco Unified Communications Manager. As part of this process, which two service parameters must be activated? (Choose two.) A. Cisco CAR Web Service B. CDR Enabled Flag C. Cisco Serviceability Reporter D. Call Diagnostics Enabled E. Statistics Enabled

B. CDR Enabled Flag D. Call Diagnostics Enabled

For which three reasons would a voice engineer create a separate user template in Cisco Unity Connection? (Choose three.) A. Certain users changed their extensions. B. Certain users are in a different partition. C. Certain users are using a different call handler. D. Certain users are using a different phone system. E. Certain users are being added to Cisco Unified Presence Server. F. Certain users are being moved to a different branch office.

B. Certain users are in a different partition. C. Certain users are using a different call handler. D. Certain users are using a different phone system.

An end user reports that conference calls are failing. Which fault domain should be investigated first? A. IP phone B. Cisco Unified Communications Manager Media Resources C. voice gateways D. network routers and switches

B. Cisco Unified Communications Manager Media Resources

An engineer is adding four cordless analog phones to Cisco Unified Communications Manager. Which solution best meets this requirement? A. Cisco VG202 Analog Voice Gateway B. Cisco VG204 Analog Voice Gateway C. Cisco VG224 Analog Voice Gateway D. Cisco VG350 Analog Voice Gateway

B. Cisco VG204 Analog Voice Gateway

A user registered to Cisco Unified Communications Manager wants their cell phone to ring simultaneously with the IP phone. Which three configuration points must be configured to achieve this configuration? (Choose three.) A. Enable Mobile Voice Access. B. Create Remote Destination Profile. C. Create Remote Destination. D. Enable Single Number Reach. E. Create Application Dial Rule. F. Enable Call Forwarding.

B. Create Remote Destination Profile. C. Create Remote Destination. D. Enable Single Number Reach.

Refer to the exhibits Which configuration option, in the device configuration page, will allow an administrator to assign a device to a group of like devices? A. Media Resource Group List B. Device Pool C. Location D. AAR Calling Search Space E. Calling Search Space

B. Device Pool Explanation: Use device pools to define sets of common characteristics for devices. The device characteristics you can specify for a device pool are: •Region •Date/time group •Cisco CallManager group •Calling search space for auto-registration

An engineer must configure QoS for a VoIP network. Which option is the best QoS model for this task? A. IntServ B. DiffServ C. MPLS D. FIFO

B. DiffServ

Which configuration causes PSTN users to experience a fail tone for every other call when trying to reach a particular number on Cisco Unified CME? A. ephone-dn is not assigned to the ephone. B. Duplicate ephone-dn is not assigned to the ephone. C. ephone is not registered. D. ephone does not exist for the ephone-dn.

B. Duplicate ephone-dn is not assigned to the ephone.

An engineer has deployed IM-user-only mode for the IM and Presence Service. Which two features will be available? (Choose two.) A. third-party XMPP clients are not supported B. IM and Presence support without Cisco Unified Communications Manager C. audio/video calling D. Cisco Unity voicemail retrieval via SMTP E. XMPP federation capabilities

B. IM and Presence support without Cisco Unified Communications Manager E. XMPP federation capabilities

An end user has made more attempts to log in than allowed, using the wrong voice-mail pin. The user has been locked out. Which submenu does an administrator select to unlock the pin? A. Change password B. Password settings C. Message settings D. Mailbox

B. Password settings

An engineer is adding a third-party video endpoint to Cisco Unified Communications Manager. Which third-party device type should be used when adding the system? A. SCCP B. SIP C. MGCP D. H.323

B. SIP

A networking administrator needs to add a new user in Cisco Unified Communications Manager. Where must the administrator navigate to accomplish this task? A. Device Association B. User Management C. Application D. Application User

B. User Management

An engineer is using Cisco Jabber. Instant messages are transported through which protocol? A. SIP B. XMPP C. H.323 D. SCCP

B. XMPP

Which two items must first be configured before users can be added into Unity Connection via the Bulk Administration Tool? (Choose two.) A. partitions B. classes of service C. search spaces D. user templates E. schedules

B. classes of service D. user templates

When a call is placed from the Branch Router phone to the PSTN number of 914085551212, the call is failing. What dial-peer is supposed to be used and why is the call failing? Select 2 (two) A. dial-peer voice 910 pots B. dial-peer voice 9 pots C. dial-peer voice 9001 voip D. destination pattern is incorrect E. prefix is missing from the dial-peer F. the port assignment is incorrect in the dial-peer G. the port number is missing in the dial-peer

B. dial-peer voice 9 pots F. the port assignment is incorrect in the dial-peer Answer: B,F Explanation: The dial 9, 910, and 9001 dial peer configurations are shown below: Here we see that dial peer 9 and 910 match the same destination pattern, but 9 will be used first. However, the port used should be 0/0/0:15 not 0/0/0:12.

Which method is using the users to access their mailboxes? A. web access B. phone access C. GUI access D. VUI access

B. phone access

User A notices echo on a call with user B. Both users are using Cisco VoIP phones. User B is using a headset, and user A is using a handset. What is the most likely source of the echo? A. user A handset B. user B headset C. disabled echo cancellation on user A phone profile D. disabled echo cancellation on user B phone profile

B. user B headset

Which three features of the Cisco Unified Attendant Console can a user use to streamline the company telephony communications? (Choose three.) A. promotes a phone call into a video call B. uses presence status to determine availability C. reverts back to operator a transferred call D. provides a conference call with up to 10 participants E. provides call detail records reports to upper management F. defines operator working hours and automatically redirect call

B. uses presence status to determine availability C. reverts back to operator a transferred call F. defines operator working hours and automatically redirect call

Which Cisco Unity Connection user field is used to map to an LDAP directory? A. SMTP Address B. Last Name C. Alias D. Display Name

C. Alias

An engineer receives a report that Cisco Unified Communications Manager is not responding. The engineer needs to use RTMT to check errors. Which menu path should the engineer follow to install RTMT? A. System Settings > Plugins > RTMT B. Unified Communications Serviceability > Downloads > RTMT C. Application > Plugins > RTMT D. System > Plugins > RTMT

C. Application > Plugins > RTMT

A user would like all calls to be forwarded to voice mail. The user's phone is not set up with a soft key for this feature. Which option accomplishes this configuration from within the Cisco Unified Communication Administrator Directory Number configuration page? A. Call Forward and Pickup Settings > Forward No Coverage External > Select voice mail check box B. Call Forward and Pickup Settings > Forward Busy External > Select voice mail check box C. Call Forward and Pickup Settings > Forward All > Select voice mail check box D. Call Forward and Pickup Settings > Forward Unregistered External > Select voice mail check box

C. Call Forward and Pickup Settings > Forward All > Select voice mail check box

A voice engineer configured a Cisco Unified Presence client for a new employee. The CSF device and user are associated, but the end user cannot make a call using Cisco Unified Personal Communicator softphone mode. Which configuration item should be checked next to identify the issue? A. Client service framework B. Common device configuration C. Calling search space D. Route pattern

C. Calling search space

Where can an engineer find how many unused Cisco Unified Workspace Licensing Standard licenses remain? A. CAR B. Cisco Unified Reporting C. Cisco Unified Communications Enterprise License Manager D. RTMT

C. Cisco Unified Communications Enterprise License Manager

Which Cisco Unified CME GUI menu option is used to navigate to the screen used to add or change a user name or password using the Cisco Unified CME GUI interface? A. Administration > Update System Info B. Configure > System Parameters C. Configure > Phones D. Configure > Extensions

C. Configure > Phones

An engineer receives a service ticket because a user cannot log into Cisco Unified CM User Options. Where can the engineer verify that the user account is active? A. LDAP System Configuration B. LDAP Directory C. End User Configuration D. LDAP Authentication E. Route Plan Report

C. End User Configuration

A field technician must reset a single 7965 IP phone so that it will be discovered on the network again and request an IP address from DCHP. Which steps should the network engineer provide? A. Have field technician select the Settings button on phone, then dial ##*** B. Have field technician select the Settings button on phone, then dial ##*## C. Have field technician select the Settings button on phone, then dial **#** D. Have field technician select the Settings button on phone, then dial **###

C. Have field technician select the Settings button on phone, then dial ** # **

In an effort to proactively manage IP telephony infrastructure, a network engineer wants to review usage reports that provide top five users, top five calls, and traffic summary. Which option describes where this information can be retrieved using Cisco Unified Communications Manager? A. Navigate to Cisco Unified CM Administration > CDR Analysis and Reporting >System Reports > System Overview > Select desired reports. B. Navigate to Cisco Unified Operating System Administration > Tools > System Reports > System Overview > Select desired reports. C. Navigate to Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > System Reports > System Overview > Select desired reports. D. Navigate to Cisco Unified Reporting > Tools > System Reports > System Overview > Select desired reports.

C. Navigate to Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > System Reports > System Overview > Select desired reports.

Which IM and Presence chat feature allows for an always-available chat room that remains active, even if all of the participants leave the chat? A. Personal B. Group C. Persistent D. Ad-hoc

C. Persistent

An engineer receives an isolated report that the customer can make calls successfully from an IP phone to other IP phones, but receives an error recording when attempting to call someone over the PSTN. The user cannot recall the error recording to provide the specific error message. Which two steps should the network engineer take to begin troubleshooting? (Choose two.) A. Enable debug isdn q931 on the gateway and have user make the same call from the IP phone to PSTN again. B. Check the region used by the IP phone in Cisco Unified Communications Manager. C. Test the call using Dialed Number Analyzer in Cisco Unified Communications Manager administrator. D. Check the calling search space used by the line on the IP phone in Cisco Unified Communications Manager. E. Check the gateway to determine which codec is being used by the appropriate dial peer.

C. Test the call using Dialed Number Analyzer in Cisco Unified Communications Manager administrator. D. Check the calling search space used by the line on the IP phone in Cisco Unified Communications Manager.

Emergency calls from a Branch router phone is failing. From the router configuration information provided, why is this call failing? A. The dial-peer port assignment is incorrect B. the digit string prefix is missing C. The destination pattern is incorrect D. digit stripping needs to be performed

C. The destination pattern is incorrect

An engineer is syncing Cisco Unity Connection with LDAP. Which two things should the engineer consider during this process? (Choose two.) A. PINs and passwords are replicated from the LDAP database to Cisco Unity Connection database. B. LDAP authentication must be configured and enabled. C. There is no limit to the amount of LDAP filters that can be created. D. SSL certificates from LDAP must be uploaded to Cisco Unity Connection. E. LDAP synchronization must be configured and enabled.

C. There is no limit to the amount of LDAP filters that can be created. E. LDAP synchronization must be configured and enabled.

An engineer is syncing Cisco Unity Connection with LDAP. Which three things should the engineer consider during this process? (Choose three.) A. PINs and passwords are replicated from the LDAP database to Cisco Unity Connection database. B. LDAP authentication must be configured and enabled. C. There is no limit to the amount of LDAP filters that can be created. D. SSL certificates from LDAP must be uploaded to Cisco Unity Connection. E. LDAP synchronization must be configured and enabled. F. Cisco Unity Connection supports integrations with OpenLDAP.

C. There is no limit to the amount of LDAP filters that can be created. E. LDAP synchronization must be configured and enabled. F. Cisco Unity Connection supports integrations with OpenLDAP.

Which type of template should be used when a network engineer adds a new call center agent in the Cisco Unity Connection? A. Contact B. Call handler C. User D. Notification

C. User

Which menu should be used to create a username and password in the Cisco Unified CME GUI? A. configure > pilot number B. configure > extension C. configure > phones D. configure > system parameters

C. configure > phones

A company has a 5-digit dial plan. A junior engineer inquires about the directory number external masks. Why are external masks used? A. to block calling number identification B. to enable called number identification C. to convert the calling directory number to the PSTN routable calling directory number D. to associate a directory number with a SIP endpoint

C. to convert the calling directory number to the PSTN routable calling directory number

What is the maximum number of digits that an ephone PIN can have to allow after-hour exempt calling privileges? A. 4 B. 6 C. 7 D. 8 E. 9

D. 8

A technician is checking services in response to the recent failed delivery of all voicemails. Which service must be running for message delivery to function properly? A. Connection DB Event Publisher B. Connection Database Proxy C. Connection Notifier D. Connection Message Transfer Agent

D. Connection Message Transfer Agent

Users report that no phone numbers are listed in the corporate directory, but the employee names are listed. Which option must be verified in Cisco Unified Communications Manager Administration to display the directory numbers? A. The primary extension is configured. B. The user's phones are listed as a controlled device. C. Users are associated with their directory number. D. The telephone number field has been filled in appropriately.

D. The telephone number field has been filled in appropriately.

The IP phone of user A is registered with Cisco Unified Communications Manager subscriber1 while the IP phone of user B is registered with subscriber2. User A is speaking to user B on an active call. A junior network engineer mistakenly reboots subscriber1. What effect does this have on the call? A. User A can hear B, but B cannot hear A. B. User A cannot hear B, but B can hear A. C. This action drops the call. D. This action does not affect the call. E. The call remains active, but quality may suffer.

D. This action does not affect the call.

Which Cisco Unified Communications Manager system report shows high and low call volume patterns? A. CAR report B. QoS by Gateway C. QoS by call types D. Traffic summary E. Traffic summary by extension

D. Traffic summary

An engineer needs to block any outbound calls to specific numbers. Which dial plan element is used to restrict called numbers? A. partition B. route group C. route list D. calling search space

D. calling search space

A network engineer must set up an end-user account for a SIP device to use for authentication. Which end-user information is used for SIP authentication? A. account ID B. password C. PIN D. digest credentials

D. digest credentials

An entire department is reporting frequent calls with poor voice quality. Which fault domain should be investigated first? A. IP phone B. Cisco Unified Communications Manager Media Resources C. Cisco Unified Communications Manager SIP Trunks D. network routers and switches

D. network routers and switches

A company wants to deploy IP telephony on its network. The engineer has to allow the existing switches to support Cisco IP phones that are connected to a Cisco Unified Communications Manager server. Which command should be configured on the switches to allow voice traffic on VLAN 50? A. switchport access vlan 50 B. switchport mode access C. switchport mode trunk D. switchport voice vlan 50

D. switchport voice vlan 50

A new phone has been added to the Cisco Unified Communications Manager, but is not registering properly. What is causing this failure? A. Device Pool cannot be default B. phonei_css is the incorrect calling search space2 C. 9971 Phones do not support SIP D. The location Hub_None has not been activated E. MAC address is incorrect

E. MAC address is incorrect The host name is a unique, fixed name that is automatically assigned to the phone based on its MAC address. However, here we see that the configured MAC address is 8478ACF71D1F, but the host name shown on the 9971 Phone Information diagram shows the host name as 8478ACE71D1F.

An administrator wants to add and configure an ephone-dn via the Cisco Unified Communications Manager Express web GUI. Which feature must be defined under telephony service configuration? A. auto-reg-ephone B. auto-reg-dn C. max-ephones D. max-dn E. dn-webedit

E. dn-webedit