3000 Chapter 15
An organization's ______ communication channels include official memos, letters, reports, and announcements. A. formal B. obsolete C. grapevine D. informal
A
Anything that delays or obstructs any stage of the communication process is referred to, in general, as _____. A. noise B. encoding errors C. decoding errors D. feedback
A
Samantha sent an email to Joyce, letting her know about a job opening. Joyce quickly responded with an email, thanking Samantha. Joyce's response is an example of _____. A. feedback B. noise C. the medium D. encoding
A
The means by which a communicator sends a message is called ______. A. the medium B. static C. noise D. feedback
A
What is a state of reduced attention that often leads to thoughtless, rigid behavior, and causes people to forget names soon after hearing them? A. Mindlessness B. Information overload C. Animosity D. Empathy
A
What type of communication channels do NOT follow the chain of command and develop outside the formal structure of the organization? A. Informal B. Vertical C. Linguistic D. Horizontal
A
What is typically specified in a social media policy for a business? A. When employees are allowed to use social media B. What consequences will be imposed on employees who fail to comply C. Who is allowed to participate in social media at work D. Which social media sites an employee is allowed to access outside of work
A,B,C
Which of the following are types of barriers to communication? (Check all that apply.) A. Cross-cultural barriers B. Physical barriers C. Personal barriers D. Emblematic barriers
A,B,C
Why do businesses establish a presence on social media platforms? A. To interact with customers B. To increase brand awareness C. To increase sales D. To monitor employees
A,B,C
What are some of the main causes of poor listening in modern times? A. Mindlessness B. Cell phones C. Diminishing intelligence D. Information overload
A,B,D
What conditions must be present before a company's social media strategy will succeed? A. The company's personnel must be competent in using technology. B. The company must dedicate resources to the effort. C. The company must establish a presence on multiple social media platforms. D. The company's customers must have social media skills.
A,B,D
Which elements often become cross-cultural barriers to communication? A. Ethnocentrism B. Nonverbal gestures C. Attachments to family D. Religious beliefs
A,B,D
Which of the following are recommended ways of handling communication via e-mail? A. Remember that not every topic belongs on e-mail. B. Treat all e-mail as confidential. C. Send a maximum of 10 emails a day. D. Reduce unnecessary e-mails that you receive.
A,B,D
Why can it be beneficial for a company to allow employees some use of personal texting on the job? A. To relieve stress B. To help eliminate emails C. To improve work-life balance D. To encourage employees to enjoy their time at work
A,C
How does access to social media tend to increase an organization's productivity? A. Better communication among employees B. Ability to connect with personnel day and night C. Less employee turnover D. Greater job satisfaction
A,C,D
What conditions must be present before a company's social media strategy will succeed? A. The company's personnel must be competent in using technology. B. The company must establish a presence on multiple social media platforms. C. The company's customers must have social media skills. D. The company must dedicate resources to the effort.
A,C,D
Which actions could be considered microaggressions if they happen repeatedly? A. Mispronouncing a person's name B. Stammering or blushing C. Avoiding eye contact D. Interrupting someone who is speaking
A,C,D
Which actions could be considered microaggressions if they happen repeatedly? A. Mispronouncing a person's name B. Stammering or blushing C. Interrupting someone who is speaking D. Avoiding eye contact
A,C,D
A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. Face-to-face communication is an example of this form of media. A. dense B. rich C. encoded D. informal E. formal
B
At the end of the fiscal year, Thompson Investments releases an earnings report to clients. By sending the earnings reports to its clients, Thompson Investments is communicating A. upward. B. externally. C. downward. D. horizontally. E. vertically.
B
Nokia utilizes video conferencing so employees can communicate across geographical boundaries. Based on what you've learned in the textbook, which of the following is true about video conferencing? A. It is the most personal form of communication. B. It is a good communication medium for ambiguous situations. C. Email is a richer medium of communication. D. It is best for routine situations. E. It has relatively low media richness.
B
The digital era and social media have caused major problems for businesses, including security breaches and ______. A. employees using more sick days B. reduced productivity due to handling large volumes of e-mail C. difficulty in finding qualified job applicants D. the need to collect metadata on customers
B
What is phubbing? A. Cyberbullying people in online forums B. Talking or texting on a cell phone instead of focusing on people who are with you C. Revealing confidential data about friends, family, or professional contacts D. Misrepresenting the facts so that someone else will be blamed for something you did
B
Which of the following can be a major problem with Nokia's use of social media? A. loss of formal communication methods B. loss of employee productivity C. unprofessional videos D. geographical boundaries between employees E. privacy concerns
B
Which of the following is an example of a physical barrier to communication? A. Raphael, who speaks French, cannot understand Ingrid, who speaks Norwegian. B. Jonathan and his team members are located in different time zones around the world, making it difficult to schedule video conferences together. C. Nikki has caught her coworker lying several times, and she now believes little of what the coworker says. D. Joshua tells his daughter to purchase a CD, meaning "certificate of deposit," but she thinks he means "compact disc."
B
Which elements often become cross-cultural barriers to communication? A. Attachments to family B. Nonverbal gestures C. Ethnocentrism D. Religious beliefs
B,C,D
Identify the disadvantages brought about by the digital age. (Check all that apply.) A. Lack of innovative solutions B. Security breaches C. Too many emails D. Decreased communication E. Decreased privacy
B,C,E
Which statements regarding social media strategies in business are true? A. Any social media presence will increase sales, even if the company puts little effort into it. B. Marketers should track the results. C. One or two employees with minimal social media experience can probably manage the online presence for most companies. D. The message should be surprising.
B,D
An email, a handwritten notice, or a voicemail are each an example of a ______ in the communication process. A. encoding step B. noise C. medium D. decoding step
C
Assume you learned during a visit to Madrid that a Spanish man is less expressive than a Spanish woman. Which communication characteristic would this be attributed to? A. displaying confidence B. focus of messaging C. nonverbal patterns D. talking patterns E. using emoticons
C
Eye contact, facial expressions, and body movements and gestures are forms of _____ communication. A. formal B. hierarchical C. nonverbal D. electronic
C
How does having a social media policy benefit a business? A. It provides a legal defense when a customer sues the business over factual errors on its website. B. It allows the company to monitor what employees are doing on the Internet after they leave work. C. It prevents customers from complaining online about their experiences with the business. D. It helps prevent employees from posting inappropriate online comments that damage the company's reputation.
C
Sarah emails Joyce to tell her about a new project opportunity. What is Joyce's role in the communication process? A. Sender B. Encoder C. Receiver D. Medium
C
Which of the following is the most appropriate medium for a manager advising employees of a revision to the company's bonus structure? A. A personal note should be sent to each from the manager. B. The manager should telephone each employee. C. A face-to-face meeting should be called between the manager and employees. D. An announcement should be posted near the office coffee machine. E. The manager should e-mail all those affected.
C
Who defines effective communication? A. the medium B. the designer C. the receiver D. the sender E. the writer
C
Which of the following are types of informal communication channels? (Check all that apply.) A. A newsletter B. A public announcement C. Face-to-face communication D. The office grapevine
C,D
Which statements accurately describe the way gender influences communication? A. Women are more apt to brag about their accomplishments. B. Men are less apt talk over others. C. Men are less likely to admit when they feel uncertain. D. Women tend to provide more information than is needed.
C,D
2nd step of communication proccess A. Decoding B. Encoding C. Feedback D. Transmission E. Noise Interference
D
Businesses can increase productivity by encouraging managers and employees to use social media to ______. A. monitor what other employees are doing with their time B. take hourly breaks for socializing while at work C. maintain constant communication among personnel D. enhance their individual performance
D
How well a particular medium conveys information and promotes learning is called ______. A. semantics B. jargon C. noise resistance D. media richness
D
Multiple Choice Question Good communicators are _____ and effective. That is, their messages are transmitted in a short time, and people understand them. A. measured B. formal C. deliberate D. efficient
D
Sarah emails Joyce to let her know about a job opening. What is Sarah's role in the communication process? A. Medium B. Decoder C. Receiver D. Sender
D
The information that is shared in the communication process is called ______. A. feedback B. noise C. decoding D. the message
D
The means by which a communicator sends a message is called ______. A. feedback B. static C. noise D. the medium
D
The means by which a communicator sends a message is called ______. A. noise B. feedback C. static D. the medium
D
The tendency to value our own language or culture above all others is known as ________, and can be a barrier to communication. A. mindlessness B. noise C. paraphrasing D. ethnocentrism E. jargon
D
What technology has most profoundly changed the principles of management and the nature of how businesses operate? A. Page-design software B. Photocopy machines C. Security systems D. Online social media
D
Which barrier to communication is exemplified by German speakers providing feminine descriptions of bridges when Spanish speakers provide masculine descriptions of bridges? A. personal B. gender C. physical D. cross-cultural E. nonverbal
D
Which of the following is the best advice for face-to-face communication? A. Have face-to-face meetings spontaneously when you encounter a coworker in the daily course of doing business (for example, in the copy room or lunch room). B. Speak "off the cuff" rather than preparing a dull list of topics that need to be discussed. C. Hold "town hall" meetings daily. D. Begin with good news, and lead up to bad news. E. Use a face-to-face meeting as an opportunity to multitask.
D
Ally is known for not listening in meetings and for misunderstanding directions. Ty has decided to take a new approach with her, regardless of whether he is speaking with her or sending her an e-mail. The last thing he asks Ally to do is use her own words to tell him what she is supposed to do. How does Ty want Ally to respond? A. by decoding B. by encoding C. by providing feedback D. by eliminating noise E. by paraphrasing
E
When a supervisor is afraid to voice an idea because she or he fears criticism, the result is a receiver barrier. True False
F
An email, a handwritten notice, or a voicemail are each an example of a ______ in the communication process. A. medium B. noise C. decoding step D. encoding step
A
Nokia's use of electronic newsletters is an example of A. high media richness. B. upward communication. C. nonverbal communication. D. impersonal communication. E. jargon.
D
5th step of communication process A. Decoding B. Encoding C. Feedback D. Transmission E. Noise Interference
E
Russians express more collectivist ideas when they speak Russian, and more individualistic ideas when they speak English. This variation is reflective of a change in A. ethnocentrism. B. jargon. C. nonverbal communication. D. defensive communication. E. linguistic style.
E
What type of communication consists of messages sent outside of the written or spoken word? A. Nonverbal B. Informal C. Grapevine D. Verbal
A
Whom is more likely to use "I" statement? A. Men B. Women
A
Except in unusual circumstances, which employees are usually NOT allowed to text at work? A. Customer service representatives B. Cashiers C. Accountants and bookkeepers D. Sales associates
A,B,D
Jackson sends a memo to his staff announcing a project review meeting to be held the next day. This is an example of _____ communication. A. formal B. external C. grapevine D. informal
A
Kyle, an American, is giving a presentation in the Middle East. The audience is not laughing at his jokes, and people are even scowling at some of his hand gestures. What is most likely causing Kyle's distress? A. Cultural differences B. Tendency to judge others' messages C. Lack of credibility D. Faulty listening skills
A
4th step of communication process A. Decoding B. Encoding C. Feedback D. Transmission E. Noise Interference
C
3rd step of communication proccess A. Decoding B. Encoding C. Feedback D. Transmission E. Noise Interference
A
You are a(n) ________ communicator when your intended message is sent accurately in the least amount of time. A. collaborative B. efficient C. economical D. effective E. formal
B
How does access to social media tend to increase an organization's productivity? A. Better communication among employees B. Greater job satisfaction C. Less employee turnover D. Ability to connect with personnel day and night
A,B,C
1st step of communication proccess A. Decoding B. Encoding C. Feedback D. Transmission E. Noise Interference
B
The term _____ describes when the receiver expresses his or her reaction to the sender's message. A. noise B. feedback C. decoding D. encoding
B
Encoding means interpreting and trying to make sense of a message. True False
F
Sylvie had many spelling and grammar mistakes in her report, some of which made the content difficult to understand. Sylvie's report is an example of poor encoding. True False
T
