ABC Server Training Study Guide
Kimmy comes into your bar and is drinking heavily, which of the following should you do to help make sure she is not overserved?
Offer Kimmy some food
Sam is very nice and provides you an ID that you're not sure is valid. He tells you he just graduated college and shows you a picture of his diploma, should you admit him into the bar/restaurant?
No
Your boss tells you to refill the bottle of vodka from the magnum you have in the back it is the same type of alcohol, just the smaller bottle fits on the shelf and the larger bottle does not, is this an acceptable practice?
No
Lily, a customer of your restaurant asks you to look after her phone and wallet while she uses the restroom. Should you take responsibility of looking after the items
No - Do not take responsibility for her possessions
You're working and Adam offers you a free drink, is it legal to take the drink?
No - It is illegal and you should not take the drink
Tony a guest at the bar says he's going to say hello to a friend of his in the bar and asks you to watch over his drink while he is gone. Should you take responsibility for his drink while he is gone?
No - you should not take responsibility
is it legal to serve someone who's visibly intoxicated even if that intoxication is from a substance other than alcohol
No- it is ILLEGAL to serve someone who is visibly intoxicated
According to the Center for Disease Control and Prevention how many people die each year because of alcohol
95,000
What is blood alcohol content (BAC)?
A measure of the amount of alcohol in a person has in their blood
It is dangerous to assume an unconscious person will be fine by sleeping off their intoxication?
True
Many Ids have security features that allow you to further check them under ultra violet (UV) light
True
What follow up questions can you ask if you are unsure if an ID is fake or is not owned by the person trying to get into the bar/restaurant
What age are you? Where were you born? What's your address? What's your zipcode? How tall are you?
Select all symtoms of alcohol poisoning
confusion vomiting Pale skin seizures low temperature slow breathing irregular breathing passing out
What are some of the symptoms of alcohol poisoning?
confusion vomiting seizures slow or irregular breathing pale skin passing out low body temperature
At stage 7 the highest of the BAC Scale with a BAC of .45% or higher which symptoms can you expect to experience
death
Blood alcohol content (BAC) DOES NOT continue to rise when a person stops drinking or is unconscious
false
Many identifications cards do NOT have extra security features such as images only visible by ultra violet (UV) light
false
Men and women have the same rates of alcohol absorption
false
Over the counter drugs like advil and tylenol do not have any additional side effects when consumed with alcohol
false
You can see the road better when youre intoxicated
false
alcohol warms the body
false
black coffee of a cold shower can sober someone who is drunk
false
energy drinks help patrons sober up
false
enforcement officers must get a warrant to inspect a premise licensed by the ABC
false
someone who is bigger will get drunk faster
false
you can give away alcohol between the hours of 2am and 6am as long as you dont sell it
false
Why the front door is such an important position
see term 47
carbonated drinks like soda water or coca-cola speed up the absorption rate of alcohol
true
drinking alcohol can impair both motor skills and cognitive functioning
true
if you serve an obviously intoxicated patron youre guilty of a misdemeanor
true
local jurisdictions may have additional laws, ordinances and provisions that apply to ABC licensed premises
true
someone who is tired or sleep impaired may become impaired more quickly
true
Can you refuse a patron service on the basis of religion?
No
When you are drunk driving you have a slowed reaction time
true
John is a long time customer of your restaurant but has gotten too drunk at dinner - should you continue to offer him drinks?
No
which of the following types of liability is NOT discussed in this section
chattel liability
If you are BELOW the age of 21 what is the legal BAC limit to operate a vehicle?
.01%
What is the legal BAC for minors?
.01%
If you are ABOVE the age of 21 what is the legal BAC limit?
.08%
Tommy just started drinking and has had 3 drinks in the past hour and weighs 140 pounds. what is his BAC?
.08%
What is the legal BAC limit for adult drivers?
.08%
Max is 180 pounds and has had 5 drinks since starting to drink about an hour ago - what's his BAC?
.11%
Jerry wants to work at a bona fide restaurant as a server - how old must he be to legally get the job
18
Shawn wants to work at your restauranta a server. what is the minimum age that he can legally serve alcohol
18
How much is the estimated cost to the US economy as a result of excessive drinking?
29 billion
It is a Thursday night, what time is your bar allowed to serve alcohol until?
2:00 am
What is the common range of alcohol by volume of beer?
3-11%
If the proof of alcohol is 60 proof the ABV is
30%
if the alcohol by volume of a beverage (ABV) is 20% what is the proof of the drink?
40%
how many days does a server have to get trained after starting employment
60
One of the customers at the bar is tipping you well and being very nice. Should you pour them a stronger drink on their next order?
No
Which of the following is NOT a step of the FEAR method of identification checking?
Advise the Police of the ID holder
Select all that's true about impairment
All of em'
How does the sale of alcohol help the community?
All of the above
In order to avoid over serving what should you do?
All of the above
What are some guidelines for effective policies?
All of the above
What characteristics do bona fide identification cards have?
All of the above
Which of the following should you be sure to be when serving a patron?
All of the above
what characteristics do bona fide identification cards have?
All of the above
How does the sale of alcohol help the community
All the above
If an officer comes to inspect your establishment what should you do?
Allow them entry
How can you reduce liability as a server?
Ask the customer how they are doing at every point of sale Use the word impaired instead of intoxicated Perform regular SCAB checks Have policies posted and reinforced regularly Keep thorough record of incidents when they occur
Alexa has been at the bar for a while and is now too drunk so she must be refused service - how should you go about refusing service?
Be courteous but firm telling her she can no longer be served Be quiet and discrete so she doesn't feel attacked or embarrassed Focus on letting her know that it is your duty to safely serve your customers to avoid liability Inform the manager and your other co-workers of your decision Offer a glass of water, non-alcoholic beverage or food item
Victor has caused an issue in the bar/restaurant that has led to you refusing service. Which of the following should you do?
Complete a record of the incident by recording what happened with detail
What type of drug is alcohol?
Depressant
Which of the below is NOT a question to ask yourself when checking an ID card?
Do I like the persons name?
Which of the following is NOT a bona fide form of ID?
Facebook login
Fernando comes to your bar and is clearly intoxicated - which of the following should you NOT do?
Get him another beer
Should you use the word impaired or intoxicated when describing a customer that needs to be refused service?
Impaired
Andy comes to your restaurant and orders a Jack Daniels shot, Which of the following are you allowed to serve him?
Jack daniels
Which of the following patrons likely has the lowest Blood Alcohol Content?
Jim has finished 2 beers in the last 4 hours
What should you do with the records of your sales and expenses
Keep them for the required time on premise, organized and availablein case of theres an inspection
Jennifer is intoxicated at the bar and needs to berefused service. Whic hof the following should you NOT do?
Loudly kick her out and make sure everyone around her notices.
What issue can combining pain killers like Tylenol with alcohol cause?
May cause stomach bleeding and liver damage
What are some reasons a server may refuse to serve a patron
Patron is getting rude and disrupting other guests The establishment is at capacity The patron is intoxicated Excessively rowdy or unruly Patron has brought dog or pet into the establishment
What are some indications an ID may be fake or altered?
Photo appears raised or altered Thickness of card seems too thin Lumps, bumps or creases in the card Alterations to the birthdate appear to have been made
Which of the following could be a way to identify a minor?
Physical appearance Behavior and clothing Type of drink being purchased The friends/company they are with Excuses regarding their ID Victhor is interested in them
Why is it important to check IDs?
Prevent minors entering illegally More thorough SCAB checks Identify problematic people to keep patrons and team
Why is it important to check IDs?
Prevent minors from gaining access to the premise illegally Slowing down entry allows you to perform a thorough SCAB check Checking IDs helps you to assess potential issues which could harm your customers or team
which of the following issues does a drunk driver tend to exhibit
Problems maintaining proper lane position Problems with speeding and braking Problems with anger and aggression
Which of the following is NOT a bona fide form of ID?
Social Security Card
Why the front door is such an important position
Regulate the number of people who come in Line of first defense- the opportunity to interact with a potential patron before they're in your establishment Have the opportunity to help protect your staff and customers from dangerous situations like intoxicated individuals An opportunity to express to customers what the policies and expectations are before entering
Which of the following rights does a customer NOT have?
Right to free food
What rights do customers have?
Right to safe entry Right to safe visit Right to safe exit
what are the elements of a SCAB check?
Speech, Coordination, Appearance, and Behavior
How often does a heavy drinker drink
This drinker regularly drinks multiple times a week and regularly has blood alcohol concentration (BAC) above .10
When can you refuse service to a potential customer?
The establishment is over capacity The bar/restaurant is closed Patron has brought their dog or pet into the establishment Patron is acting rude or disrupting other guests The patron is intoxicated
Kim has provided you an ID and you check it - which of the features below make you suspect that it is fake?
The photo is raised and looks like it may have been altered
What does the star in the top right of an identification card mean?
The star means that the ID is a federally compliant REAL ID
Which of the following is/ NOT a policy your business should develop
When to give free drinks to women
Having eaten before drinking can affect the rate of absorption
Yes
Jessica comes into your bar and you accidentally continued to serve her though she was intoxicated. After leaving she got into a bad car accident. Are you liable?
Yes
Valerie is looking to get into your establishment, you look around and she is dressed immaturely and her friends all seem young. Is it important to scrutinize her identification and make sure to double check if she is a minor?
Yes
Kyle comes into your bar/restaurant and starts a fight. Should you record the fight in an incident log?
Yes - record all of the details of the incident in order to use in court if any party brings suit
An accident occurs and an illegal activity has happened on the licensed premise. Should you call the police?
Yes - working with the police is an integral part of operating a successful bar/restaurant
Which of the following is an example of a depressant
alcohol
Which of these is NOT a negative impact of the sale and use of alcohol on society
alcohol causes restaurant and bar revenue to increase
Establishments with poorly trained alcohol servers is
all of em'
which of these are reasons people drink
all of the above
BAC is a measure of how much alcohol is in the...
blood/breath
select all the below signs someone may be intoxicated
flushed face bloodshot eyes slow response to questions argumentative careless with money
which of the below issues does a drunk driver tend NOT to do?
follow the laws of the road
At the 3rd stage of intoxication "the Excitement stage" - what are some symptoms you may expect a patron to feel?
impaired perception or memory nausea and blurred vision loss of balance
Select all that is true about impairment
impairment means a person is diminished in function or ability someone who is drinking may be impaired an impaired person may not be able to drive other factors like emotional state or level of exhaustion may impact the impairment of a person
What organ is the primary processor of alcohol
liver
in what organ of the body is most alcohol processed
liver
which of the below is a potential sign of alcoholism
making excuses to drink such as to deal with stress or to feel normal
do energy drinks help someone drunk sober up
no
if you are sick you're likely to become impaired more...
quickly
Select all that apply: What effects does alcohol have when operating a vehicle
reduces coordination reduces reaction time increases drowsiness reduces concentration impairs vision
which of the following methods of consumption will get someone impaired quickest
taking shots
Cities/ towns can create additional laws and ordinances that further restrict licensed premises
true
Good servers are consistent in their behavior and aware of their guests needs
true
Stewart is allowed to take a partially consumed bottle of wine that he had at dinner home with him after his meal
true
The BAC chart is different for men than it is for women
true
The use of effective policies increases the profitability of a liquor licensed premise
true
Which of the following is NOT a sign of being intoxicated
well spoken thoughtful conversation at a normal volume level
A person is considered drunk driving by legal standards
when they are driviing with a blood alcohol content (BAC) above the limit set by the state.
what is one of the first effects a drinker may notice when drinking alcohol
worsened judgment and mental functioning
You are checking the ID of a person you suspect may be a minor. Should you ask them questions such as "what is your address?"
yes
