ADM 303 Fundamentals of Management Chapters 7 & 8 Study Quiz

Which of the following is an effective way of overcoming resistance to change?

Allowing employees to participate in the change process * Participation is often the most effective technique for overcoming resistance to change. Employees who participate in planning and implementing a change are better able to understand the reasons for the change.

Which of the following is true of business process changes?

Business process change requires a careful blend of top-down and bottom-up involvement. * Business process change requires a careful blend of top-down and bottom-up involvement. On the one hand, strong leadership is necessary, but too much involvement by top management can make the changes seem autocratic.

Which of the following is a discussion process between a union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship?

Collective bargaining * Collective bargaining is the process of agreeing on a satisfactory labor contract between management and a union.

Which of the following is a cause for the resistance to change that a worker might feel because the worker disagrees with the management that the change will be best for the organization in the long-run?

Different perceptions * One of the reasons that people resist change is due to different perceptions. A manager may make a decision and recommend a plan for change on the basis of her own assessment of a situation. Others in the organization may resist the change because they do not agree with the manager's assessment or perceive the situation differently.

An effective individual strategy for managing a diverse workforce is:

Encouraging interpersonal communication * Encouraging interpersonal communication is an effective individual strategy for managing a diverse workforce effectively.

_____ is one of the three specific ways for promoting innovation in organizations.

Organization culture * Three specific ways for promoting innovation are through the reward system, through the organizational culture, and through a process called intrapreneurship.

Which of the following can help make the business change process more effective?

Starting the process with a new, clean slate * Rationale: Most successful reengineering efforts start with a new, clean slate. In other words, rather than assuming that the existing organization is a starting point and then trying to modify it, business process change usually starts by asking questions such as how customers are best served and competitors best neutralized.

Which of the following is one of the assumptions on which the theory and practice of organization development (OD) are based?

The total organization and the way it is designed influence the way individuals behave within the organization. * The theory and practice of OD are based on several very important assumptions. The first is that employees have a desire to grow and develop. Another is that employees have a strong need to be accepted by others within the organization. Still another critical assumption of OD is that the total organization and the way it is designed will influence the way individuals and groups within the organization behave.

a)Spells out procedures by which employees can establish labor unions b)Establishes minimum wage c)Limits union power and specifies management rights during union-organizing campaign d)Requires that men and women be paid the same amount for doing the same job e)Regulates how organizations manage their pension funds

a)National Labor Relations Act (Wagner) b)Fair Labor Standards Act c)Labor-Management Relations Act (Taft-Harley) d)Equal Pay Act of 1963 e)Employee Retirement Income Security Act of 1974 (ERISA) Equal Pay Act of 1963

When an organization uses an employment test that the majority ethnic group is known to pass at a higher rate than minority groups , it is exhibiting _____.

an indirect form of discrimination * The intent of Title VII is to ensure that employment decisions are made on the basis of an individual's qualifications rather than on the basis of personal biases. The law has reduced direct forms of discrimination (such as refusing to promote African Americans into management, failing to hire men as flight attendants, or refusing to hire women as construction workers) as well as indirect forms of discrimination (such as using employment tests that whites pass at a higher rate than African Americans).

While matching human resource supply and demand, managers can handle predicted shortfalls by _____.

convincing individuals who are approaching retirement to stay on * If a shortfall is predicted, new employees can be hired, present employees can be retrained and transferred into the understaffed area, individuals approaching retirement can be convinced to stay on, or labor-saving or productivity-enhancing systems can be installed.

The first stage of the organizational innovation process is _____ of creative ideas.

development * The organizational innovation process consists of developing, applying, launching, growing, and managing the maturity and decline of creative ideas.

When human resource managers determine how much each worker in a particular wage grade will be paid, they are making a(n) _____ decision.

individual wage * After wage-level and wage structure decisions are made, the individual wage decision must be addressed. This decision concerns how much to pay each employee in a particular job.

A company has introduced new rules and regulations and appraisal criteria to promote discipline and commitment among employees. This organization change is in the area of _____.

people * Change directed at employee attitudes and values reflects change in the area of people.

An example of a force for change in the task environment of an organization is _____.

pricing strategies of competitors * Because of its proximity to the organization, the task environment is an even more powerful force for change. Competitors influence an organization through their price structures and product lines.

The Age Discrimination in Employment Act:

requires passive nondiscrimination. * Both the Age Discrimination in Employment Act and Title VII require passive nondiscrimination, or equal employment opportunity. Employers are not required to seek out and hire minorities, but they must treat all who apply fairly.

​In the reengineering process, the first step involves:

setting goals and developing a strategy. * The first step in the reengineering process involves setting goals and developing a strategy.

Jennifer, the CEO of Phoenix Corp., is planning to build an internal design team for the company. She is looking for employees within the company who have the expertise and an interest in designing. Jennifer can find this information in the _____.

skills inventory * An employee information system contains information on each employee's education, skills, work experience, and career aspirations and is usually computerized.

Executives who retire and then work as consultants are part of the _____ workforce.

temporary * A contingent or temporary worker is a person who works for an organization on something other than a permanent or full-time basis.

A policy at Synergy Corp. states that the middle managers get a pay that is three times the pay of supervisors and the top managers get a pay that is six times the pay of first-line managers. The policy is regarding the _____ of Synergy.

wage structure * Wage structures are usually set up through a procedure called job evaluation—an attempt to assess the worth of each job relative to other jobs.