Admin 201 Questions from exam labs - Topic 4 (300-400)

What can an agent do when resolving a case? Choose 2 answers A. Email articles to a customer B. Create an article upon closing a case C. Assign data categories to a case D. Attach only one article to a case

a,b

Which is a capability of the Cloud Scheduler? Choose 2 answers: A. Allow a user to propose multiple meeting times B. Automatic propose meeting times based on Salesforce user calendars C. Sync a Salesforce calendar with an Outlook Calendar D. Custom brand different invitations per customer

a,b

Which action can be performed on the Campaign Member object? Choose 3 answers MMM A. Relate a business account to a campaign record B. Create validation rules related to the campaign member record C. Create custom lookup field to another object D. Change a lead to a contact from the campaign member record

a,b,d

Which statement is true regarding High Volume Portal users? Choose 2 answers A. Are not assigned to roles in the role hierarchy B. Are allotted extra data storage usage C. Can view documents from Content workspaces D. Cannot own an Account record

a,d

What would prevent a user from including fields when running a report? A. Field-level security & page layouts B. Page layouts only C. Field-level security only D. None of the above

c

Cumulative Chart

- Add a line to an existing line, vertical column, grouped vertical column, or stacked vertical column chart. - Add a cumulative line to an existing line cumulative chart. - Add up to three more columns to a vertical column chart. - Add up to three more bars to a horizontal bar chart.

The size limit for documents uploaded is: A. 1 Megabyte B. 3 Megabyte C. 5 Megabyte D. 25 Megabyte

5 Megabytes

When transferring an account from one user to another, which of the following options are selectable? (Select all that apply) A. Transfer closed cases B. Transfer closed opportunities C. Transfer open activities D. Transfer closed activities

A,B

Which statement is TRUE regarding dependent lookups? Choose 2 answers: A. They can be configured to make fields on related records, depending on data in the source record B. They can be configured to limit the records returned by a lookup based on the value of a field on a related record C. They can be configured to compare data to external sources to verify that contact and prospect information is up to date. D. They can be configured when creating the master-detail or lookup relationships

A,B

How can an Administrator customize campaign members? Choose 2 answers: MMM A. Display Lead or Contact data directly on a campaign member record B. Create an approval process for new campaign members C. Customize the campaign history related list to include campaign member custom fields D. Display key campaign member data on an opportunity record

A,C

Which is a capability of a campaign? Choose 2 answers MMM A. Add campaign members to other related campaigns using an Apex trigger B. Convert leads to contacts from the campaign record C. Update the campaign member status of a lead using the manage campaign members feature D. Track the number of business accounts related to a campaign

A,C

Workflow Tasks are NOT tracked in the Activity History and can be reported on MMM? A. True B. False question_answerVIEW ANSWER

B

Marketing and Sales users at Universal Containers would like more visibility into Lead and Contact participation in this years Trade Show. How would an Administrator build this into the application? Choose 2 answers A. Create Cross-object formula fields to display campaign member record details on a lead or a contact record B. Alert lead and contact owners with workflow when a prospective customer regsiters for the event C. Customize the campaign member related list on the lead or contact object D. Create Cross-object formula fields to display lead or contact record details on a campaign member record question_answerVIEW ANSWER SHOW COMMENTS 0

B,C

The SideBar search does not Search the following: Choose 3 answers A. Custom Objects B. Documents C. Products D. Reports E. Solutions

B,C,E

Dashboards can be created by using Standard Reports as Source Reports? A. True B. False

B

Is it true that campaigns and opportunities have many to many relationship? A. True B. False

B

Universal Containers would like their sales reps to be able to send branded email invitations to customers for business meetings and to collaborate with customers from a branded Website to find a suitable meeting time. How can an Administrator accomplish this? A. Create a custom email template for invitations that displays your compant logo B. Add a company logo to meeting requests in Salesforce C. Create an external integration with Google calendar using Sites D. Enable Chatter to allow reps to Communicate with customers

B

What can be reviewed using the process visualizer? A. Sales Processes B. Approval Processes C. Support Processes D. Workflow Rules

B

What statements is False for a workflow task: A. To assign tasks to multiple users, create multiple tasks as outcomes of the rule B. A single task can be assigned to multiple users C. The due dates for workflow task is based on number of calendar days, The rule fails to recognize only working business days by default D. Historical tracking is allowed for workflow task

B

Which of the following is not a valid business process in Salesforce.com? A. Sales Processes B. Marketing Process C. Lead Processes D. Support Processes E. Solution Processes question_answerVIEW ANSWER

B

Which tool should be used to Import more then 65000 records in Salesforce.com? A. SFDC Import Wizard B. Data Loader

B

How many roles can you create for your org? A. 200 B. 300 C. 500 D. No Limit

C

What is the Impact on a User of the Organization level Locale Changes? A. The default Locale of the user is also set to the new Organization Level locale B. The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale C. No Impact on the User as he keeps using his own default Locale D. From a new session, user will see everything in the New Organization Locale

C

Which of the field types cannot be used as an External Id? A. Text Field B. Number Field C. Picklist Field D. Email Id Field

C

You must create the business process before creating record types for each of these objects Except? A. Lead B. Opportunity C. Case D. Campaign E. Solutions

D

Which of the following is NOT a Standard Salesforce.com Functionality? A. Email to Lead B. Email to Case C. Web to Lead D. Web to case

a

Can an administrator change the profile settings of the Standard Solution Manager profile? A. Yes B. No C. Depends on the Setting of the Administrator profile

b

Queues cannot be created on which Object in salesforce.com? A. Lead B. Case C. Account D. Custom Object

c

Which email address option is available to override the From Email Address in a Workflow Email Alert? A. An active Administrator's email address B. A manual entered email address C. An active user's email address D. An Organization -wide email address

d