All Communication

Which of the following statements is NOT reflected in the research on source credibility? Select one: a. Source credibility is directly connected with IQ. b. Poor organization in a setting where good organization is expected will lower credibility ratings. c. Good delivery can enhance or improve credibility ratings. d. Speaking with fluency can help credibility ratings from the audience.

a. Source credibility is directly connected with IQ.

Which of the following is NOT an effective means of using verbal communication when listening? Select one: a. Use evaluative, nondescriptive comments. b. Ask questions. c. Provide affirmative and affirming statements. d. Vary verbal responses.

a. Use evaluative, nondescriptive comments

Which of the following is a reason people terminate relationships? Select one: a. aggressiveness b. compliance-gaining c. personal idioms d. behavioral flexibility

a. aggressiveness

A vocalized pause is Select one: a. always seen as a negative characteristic of delivery. b. mostly seen as a positive avoidance of silence. c. usually present when the speaker is highly fluent. d. always present in extemporaneous speeches

a. always seen as a negative characteristic of delivery.

As the woman shaded her eyes with her open hand on her brow, she said, "Wow, is it ever bright out here." The nonverbal cue here is Select one: a. an illustrator. b. an emblem. c. a regulator. d. an adaptor

a. an illustrator

According to the textbook, first impressions Select one: a. are based on comparisons to ourselves. b. provide accuracy in our perceptions of others. c. involve group communication among different groups. d. occur independent of the communication context.

a. are based on comparisons to ourselves.

The preferred way to avoid an ethnocentric perspective is to Select one: a. be cautious about assuming similarity and recognize differences among people. b. deny differences, because stating that you recognize them can only get you into trouble. c. assume that other individuals would prefer to think and act as you do. d. discover what you have in common, but assume that others are fundamentally different.

a. be cautious about assuming similarity and recognize differences among people.

Which of the following was NOT cited in the text as one of the special skills of informative speaking? Select one: a. changing people's future actions b. defining what a concept is c. describing how something is d. narrating or telling a story

a. changing people's future actions

The tendency to fill in missing information to complete an otherwise incomplete figure or statement is called: Select one: a. closure b. proximity c. similarity d. verbal communication e. perception checking

a. closure

Which of the following is NOT a context of communication? Select one: a. feedback b. intrapersonal c. interpersonal d. public

a. feedback

When you organize your experiences by type, which type of résumé are you using? Select one: a. functional b. chronological c. spatial d. problem-based

a. functional

Children with higher levels of language development are more likely to Select one: a. have more efficient working memory. b. have less efficient working memory. c. develop better hearing skills. d. develop less effective hearing skills.

a. have more efficient working memory.

Which of the following is the least public form of communication? Select one: a. intrapersonal b. interpersonal c. group d. organizational

a. intrapersonal

The statement "I don't care; whatever you want to do is fine with me" is most likely to be uttered by a Select one: a. laissez-faire leader. b. democratic leader. c. autocratic leader. d. emergent leader.

a. laissez-faire leader.

The concept that suggests that your roommate is more likely to become your friend than a person ten blocks away is known as Select one: a. proximity. b. similarity. c. collaboration. d. familiarity.

a. proximity.

Semantics can be defined as the Select one: a. science of meaning in language. b. study of transformational grammar. c. discipline devoted to creating words. d. systematic examination of spelling and syntax

a. science of meaning in language

When you remember how wonderful your mother was but forget how often she made you feel inadequate, then you are exhibiting the perception concept called Select one: a. selective retention. b. stereotyping. c. sexual discrimination. d. selective attention.

a. selective retention

Communication begins with the Select one: a. self. b. other. c. dyad. d. group.

a. self

Which of the following is NOT one of the three stages in interpersonal relationships? Select one: a. social penetration b. relational development c. relational deterioration d. relational maintenance

a. social penetration

When selecting a topic, if you think about what particular issue currently bothers you, you are Select one: a. surveying your interest. b. assessing your knowledge of the topic. c. conducting a questionnaire. d. evaluating your commitment to the topic.

a. surveying your interest.

Which of the following topics suggests an operational definition? Select one: a. the construction of a bird cage b. the origins of Unitarianism c. the delights of Jamaica d. descriptions of dogs with accompanying slides

a. the construction of a bird cage

What type of culture is most likely to tolerate ambiguity, uncertainty, and diversity? Select one: a. uncertainty-accepting b. individualistic c. On-time d. Sometime

a. uncertainty-accepting

Which of the following statements about active listening is FALSE? Select one: a. Active listening is "involved listening with a purpose." b. Active listening and empathic listening are exactly the same thing. c. Active listening is characterized by movement, change, and responsiveness on the part of the listener. d. Active listening implies feedback to the speaker.

b. Active listening and empathic listening are exactly the same thing.

Which statement about clothing and the perceptions of others is NOT verified by research? Select one: a. Clothing affects others' impression of status. b. Clothing and artifacts are unrelated to how acceptable we find other people to be. c. Clothing is often cited by women as the most important characteristic when describing another's popularity. d. Brightly colored clothing is associated with sophistication, immorality, and physical attractiveness

b. Clothing and artifacts are unrelated to how acceptable we find other people to be

Which culture fears silence rather than embracing it? Select one: a. Japanese b. European American c. Amish d. Native American

b. European American

Which of the following is the best example of an uncertainty-rejecting culture? Select one: a. Sweden b. Japan c. Denmark d. United States

b. Japan

Which of the following is an example of indexing? Select one: a. Fords get great gas mileage. b. My Shih Tzu chews on everything. Does yours do that as well? c. Everyone in the Midwest farms. d. All landlords are unhelpful.

b. My Shih Tzu chews on everything. Does yours do that as well?

Which of the following is the best example of concreteness? Select one: a. I'm from the States. b. My hometown is Isle, Minnesota, population 409. c. Sure, I'm from the Midwest. d. The place where I'm from is the friendliest town in America.

b. My hometown is Isle, Minnesota, population 409

Which of the following is a good example of a complementary relationship? Select one: a. She likes him a lot, but he doesn't think much of her. b. She is shy, and he likes to speak for both of them. c. She and he are both good at math, so together they do the family budget. d. She and he like food, so they both enjoy every meal.

b. She is shy, and he likes to speak for both of them.

Which of the following is NOT an example of a group norm? Select one: a. The leader of the group always sits at the far end of the table during meetings because that is where she is expected to sit. b. The group is prohibited from meeting during the weekends. c. Meetings of the group almost always last for an hour―no more and no less. d. There are no formal speeches for this group; they always act informally, joke, use slang, and laugh a lot.

b. The group is prohibited from meeting during the weekends

Which of the following is an example of hearing rather than listening? Select one: a. He heard what she said and responded with an appropriate answer. b. The sound of firecrackers filled the nighttime air. c. He heard the sound outside and decided that the noise must have been a car accident. d. She heard his cry for help and reacted by immediately calling the rescue squad.

b. The sound of firecrackers filled the nighttime air.

Which of the following statements about résumé writing style is NOT accurate? Select one: a. You should quantify information. b. You should use the pronoun "I." c. You should not mix bullets and other stylistic devices. d. You should be concise in your wording.

b. You should use the pronoun "I."

The list of sources used in your presentation is called Select one: a. an internal citation. b. a reference list. c. the parallel form. d. a signpost.

b. a reference list.

A relationship in which the two people are very similar is called Select one: a. a complementary relationship. b. a symmetrical relationship. c. a cost-benefit relationship. d. an independent relationship.

b. a symmetrical relationship.

Acme company has a mission statement that is open to interpretation. Many stakeholders identify with it. Their mission statement is Select one: a. validated. b. ambiguous. c. interactive. d. informational.

b. ambiguous.

In which type of culture would it be more likely for extended family members to live with nuclear family members? Select one: a. individualistic b. collectivistic c. Sometime d. On-time

b. collectivistic

College students spend approximately what proportion of their time listening to others and the mass media? Select one: a. 50 percent b. 25 percent c. 75 percent d. 65 percent

a. 50 percent

Grayson doesn't talk about his parents' divorce with his girlfriend because it is still a painful subject to discuss. What factor affecting self-disclosure can be identified here? Select one: a. Disclosure might be avoided for a variety of reasons. b. Disclosure tends to be reciprocal. c. Disclosure helps build relationships. d. Relational satisfaction and disclosure are curvilinearly related.

a. Disclosure might be avoided for a variety of reasons

____ is where you have a negative attitude toward a group of people just because of who they are. Select one: a. Prejudice b. Ethnocentrism c. Stereotyping d. Profiling

a. Prejudice

Raymond and Terry have a strong relationship and share many things with each other. At times, however, Raymond feels that Terry wants to know what he is doing at all times. Which dialectical tension is Raymond most likely experiencing? Select one: a. integration and separation b. expression and privacy c. stability and change d. old and new

b. expression and privacy

A person who gets so involved in the particulars that she misses the main point is demonstrating an example of a Select one: a. semantic distraction. b. factual distraction. c. mental distraction. d. physical distraction.

b. factual distraction.

The sleeper effect refers to the speech Select one: a. being so boring that people in the audience fell asleep. b. having a delayed message impact because of the separation of speaker from message over time. c. being so boring that it caused the speaker to lose interest in the speech even while giving it. d. being an unexpected success at the time it is given.

b. having a delayed message impact because of the separation of speaker from message over time.

"You need to remember this because it will be on the quiz." What type of lecture cue is this statement? Select one: a. semantic b. importance c. nonverbal d. organizational

b. importance

Kelly is listening intently to her friend, Sheri, talk about her boyfriend who is leaving for a year to serve in the Army. Kelly says "mmm-hmm" during the conversation to show Sheri that she is listening. She is communicating using Select one: a. kinesics. b. paralinguistic features. c. objectics. d. artifacts.

b. paralinguistic features

The army is what type of organization? Select one: a. economic production b. political c. pattern maintenance d. integration

b. political

In reducing communication apprehension, which approach trains you to associate public speaking with positive thoughts? Select one: a. visualization b. relaxation c. skills d. self-managed

b. relaxation

Dante was walking across campus in a hurry. On the way he saw his friend Aarav, who he hadn't seen in quite some time. Dante stopped and told Aarav his cell phone number and told him to call him later. Just a few seconds after Dante left, Aarav already had forgotten the number. This would be because the information only went as far as Aarav's Select one: a. schema. b. short-term memory. c. long-term memory. d. automatic attention.

b. short-term memory.

As he drove out of the driveway, he saw his wife waving but did not realize that she wanted him to stop to avoid running over the tricycle. He thought she was just waving good-bye. The problem in this nonverbal episode is that we Select one: a. use a variety of cues to communicate the same meaning. b. use the same cue to communicate a variety of meanings. c. have a one-to-one relationship between signal and meaning, so that one cue has one meaning. d. have many ways to say good-bye, including handshakes, hugging, and waving.

b. use the same cue to communicate a variety of meanings

Which of the following is an example of a physical distraction to listening? Select one: a. "I didn't know what he said because I was so worried about what the kids were doing in my absence." b. "Are you kidding? All I could think about was my vacation that starts tomorrow." c. "The two people talking in the row ahead of me kept me from catching very much of his lecture." d. "I could not pay attention to anything she said after she mentioned feminist theory."

c. "The two people talking in the row ahead of me kept me from catching very much of his lecture."

Approximately what percentage of workers report in polls that their time spent working in meetings could be more productive? Select one: a. 35% b. 55% c. 75% d. 95%

c. 75%

Which statement below is NOT an example of ethnocentrism? Select one: a. If the Japanese would just shake hands like we do—instead of bowing—we would get along better. b. Don't you wish everyone in the world would use deodorant and perfume as Americans do? c. American workers get higher pay for less work than most people in the world. d. Americans have developed the best civilized society in history.

c. American workers get higher pay for less work than most people in the world.

Which culture always uses both hands when passing food, a gift or a business card? Select one: a. United States b. Greece c. China d. Japan e. Kenya

c. China

Which of the following statements about emotional labor is NOT true? Select one: a. Emotional labor can benefit the organization. b. Emotional labor can benefit the client. c. Emotional labor can decrease turnover. d. Emotional labor can decrease job satisfaction.

c. Emotional labor can decrease turnover.

Which of the following statements is descriptive as opposed to evaluative? Select one: a. That test was the toughest torture I've experienced. b. The test made my hair stand on end. c. I counted twenty questions of which I was uncertain. d. I think I flunked the test because it was unfair.

c. I counted twenty questions of which I was uncertain

Which of the following statements about attitudes, beliefs, and values is true? Select one: a. Values are more specific than attitudes. b. Beliefs are more general than values. c. Values are deeply rooted and govern attitudes. d. Beliefs are predispositions to respond favorably or unfavorably to something.

c. Values are deeply rooted and govern attitudes.

Which of these groups may be classified as a secondary group? Select one: a. roommates b. friends you socialize with regularly c. a student committee on improving campus meal plans d. coworkers who regularly share coffee breaks

c. a student committee on improving campus meal plans

The key characteristics of a group decision support system are efficiency and Select one: a. cost. b. support. c. anonymity. d. training.

c. anonymity.

When people engage in communication behaviors intended to create perceptions of psychological closeness with others is called: Select one: a. assessment analysis b. perception checking c. immediacy d. supportive communication e. informative assessment

c. immediacy

If you obtained information for your speech from several websites and failed to cite how much information came from those sources, you are engaging in Select one: a. trustworthiness. b. dynamism. c. incremental plagiarism. d. internal references.

c. incremental plagiarism.

When a person leans forward and has a positive facial expression, he or she is exhibiting the concept of Select one: a. status. b. chronemics. c. liking. d. responsiveness

c. liking

Three basic interpersonal needs that are satisfied through interaction with others, according to psychologist William Schutz, are: Select one: a. wants, needs and perceptions b. analysis, reasoning and assessment c. need for inclusion, affection and control d. assessment, control and analysis e. control, evaluation and assessment

c. need for inclusion, affection and control

Encoding is the process: Select one: a. of assigning meaning to an idea or thought b. and location where communication takes place c. of translating an idea or a thought into a code d. of any interference in the encoding and decoding processes that reduces the clarity of a message e. of arrangement of symbols used to create meanings

c. of translating an idea or a thought into a code

Which of the following would NOT be considered a leader according to definitions presented in the text? Select one: a. a person who influences the behavior and attitudes of others through communication b. someone who becomes an informal leader by exerting influence toward achievement of a group's goal but who does not hold the formal position or role of a leader c. one member persuading another to sabotage a group goal d. a chair or facilitator who has been appointed or elected to their position

c. one member persuading another to sabotage a group goal

The ways in which groups of people both maintain structure and order through their symbolic interactions refers to Select one: a. downward communication. b. group communication. c. organizational communication. d. public communication.

c. organizational communication.

A school is what type of organization? Select one: a. political b. integration c. pattern-maintenance d. economic production

c. pattern-maintenance

Which of the following statements illustrates a task function statement? Select one: a. "Do whatever you want, I don't care." b. "It doesn't help to call each other names. Let's stick to the issues." c. "I think Tara's point is well made." d. "Let's make a list of what we still need to do."

d. "Let's make a list of what we still need to do."

All of the following are examples of individualistic cultures EXCEPT Select one: a. the United States. b. Australia. c. Canada. d. China.

d. China.

Which of the following statements about deductive arguments is FALSE? Select one: a. Deductive arguments result in a conclusion. b. Deductive arguments have three parts. c. Deductive arguments often take the form of a syllogism. d. Deductive arguments require an inference

d. Deductive arguments require an inference

Pria's boyfriend Leonard doesn't tell her about his family anymore. This makes her upset with their relationship. What factor affecting self-disclosure can be identified here? Select one: a. Disclosure might be avoided for a variety of reasons. b. Disclosure tends to be reciprocal. c. Disclosure helps build relationships. d. Relational satisfaction and disclosure are curvilinearly related.

d. Relational satisfaction and disclosure are curvilinearly related.

Which of the following is more of a long-range goal than an immediate purpose? Select one: a. The audience should remember the three main points. b. The audience should be able to state the main contents of a standard first aid kit. c. The audience should be able to demonstrate how to change a diaper without hurting the child. d. The audience should read Gore's book on the environment to increase their knowledge.

d. The audience should read Gore's book on the environment to increase their knowledge.

Nonverbal codes: Select one: a. consist of symbols and their grammatical arrangement. b. are a systematic arrangement of symbols used to create meanings in the mind of another person or persons. c. are all symbols that are not words, including bodily movements, the use of space and time, and sounds other than words. d. are any interference in the encoding and decoding processes that reduces the clarity of a message. e. are the location where communication takes place.

c. are all symbols that are not words, including bodily movements, the use of space and time, and sounds other than words.

Which of the following is NOT a principle of outlining as described in this chapter on organization? Select one: a. The outline should consist of single units of information. b. The outline should be an abstract of the speech you will deliver. c. The outline should indicate the degree of importance of each idea to be presented. d. The outline should contain a mixture of sentences, phrases, and words

d. The outline should contain a mixture of sentences, phrases, and words

Which of the following is not necessarily part of the process of listening? Select one: a. The stimuli are picked up by the ear. b. The nerves transmit sensations to the brain. c. The brain assigns meanings to the stimuli. d. The receiver responds with a return message

d. The receiver responds with a return message

EEO legislation states that interview questions must be related to Select one: a. personal characteristics. b. protected class. c. bona fide occupational qualifications. d. reasonable public information.

c. bona fide occupational qualifications

A conflict management style that involves negotiation is also known as Select one: a. avoidance. b. competition. c. compromise. d. accommodation.

c. compromise

Raymond gave his persuasive speech on why you run a West Coast football offense to his general population speech class. Raymond likely didn't do which part of speech preparation? Select one: a. outlining b. research c. demographic analysis d. value analysis

c. demographic analysis

Carmella and Jésus are sitting in a coffee shop having a friendly conversation. What descriptor of their communication interaction is most accurate? Select one: a. group communication b. intrapersonal communication c. dyadic communication d. linguistic communication

c. dyadic communication

Empathic listening differs from active listening in that Select one: a. active listening is one kind of empathic listening. b. active and empathic listening are both purposeful. c. empathic listening adds the goal of understanding. d. empathic listening invites more feedback

c. empathic listening adds the goal of understanding

An informative speech does NOT have to be Select one: a. meaningful. b. interesting. c. entertaining. d. significant.

c. entertaining.

Relationships in which the two people are not romantically involved but have a sexual relationship are called Select one: a. nascent friends. b. stabilized friendships. c. friends with benefits. d. diminished friendships

c. friends with benefits

Which of the following does NOT accurately describe what we mean when we say that language is personal? Select one: a. We each have different vocabularies. b. We develop our own expressions to describe our own reality. c. We have different levels of experience that limit or expand our capacity to communicate ideas and things. d. We each have developed language without the influence of our age, gender, or personality

d. We each have developed language without the influence of our age, gender, or personality

Which of the following best exhibits critical thinking? Select one: a. You are able to memorize what you hear. b. You are able to recall most of what you listen to. c. You are able to interpret what you hear and apply it to other knowledge. d. You are able to use what you know to apply standards to what you hear and decide the merits of the message.

d. You are able to use what you know to apply standards to what you hear and decide the merits of the message.

When you meet someone for the first time, you are forming: Select one: a. an in group b. an impression management assessment c. a negative relationship d. a first impression e. an assessment

d. a first impression

Which of the following is NOT a means of resisting persuasion? Select one: a. avoidance b. skepticism c. verification d. acceptance

d. acceptance

When engaging in critical listening, one challenges the speaker's message by evaluating its: Select one: a. nonverbal appeal, verbal appeal, engagement b. clarity, nonverbal appeal, verbal appeal c. trustworthiness, credibility, message appeal d. accuracy, meaningfulness, and utility e. verbal appeal, insight, credibility

d. accuracy, meaningfulness, and utility

If someone in a marginalized group tries to fit in with the dominant group, he or she is striving for what goal of intercultural communication? Select one: a. accommodation b. separation c. reflexivity d. assimilation

d. assimilation

Which of the following is a limitation of short-term memory? Select one: a. automatic attention b. inability to access schema c. lack of stimulus cues from working memory d. can only hold five to nine "bits" of information on average

d. can only hold five to nine "bits" of information on average

Informal communication consists of all of the following EXCEPT Select one: a. the grapevine. b. emergent networks. c. natural social interactions. d. downward communication

d. downward communication

Which of the following is NOT characteristic of a collectivist culture? Select one: a. high value placed on commitment to family b. tendency of individuals to be loyal to their community c. higher value placed on cooperation d. high levels of divorce

d. high levels of divorce

Messages between organizational members of the same power level are best described as Select one: a. formal. b. informal. c. upward. d. horizontal

d. horizontal

James is at home watching a politically oriented discussion show on cable TV. One of the commentators is making arguments that are faulty, which makes James very angry. But James cannot express that to the commentator on TV. James is feeling the frustrations of which context of communication? Select one: a. intrapersonal context b. interpersonal context c. public context d. mass context

d. mass context

Communication that is used to establish a mood sociability rather than to communicate important information or ideas is referred to as: Select one: a. political correctness b. persuasion c. positive thinking approach d. phatic communication e. pathos

d. phatic communication

Which approach to reducing anxiety would be best implemented through intrapersonal communication? Select one: a. visualization approach b. mediation approach c. skills approach d. positive thinking approach

d. positive thinking approach

Which of the following is NOT cited in the book as one of the three reasons differences in perception occur? Select one: a. identity factors b. past experience c. present feelings and circumstances d. present eating habits

d. present eating habits

Engaging in small talk is a representative behavior illustrating which type of workplace communication competence? Select one: a. information sharing b. organizing c. strategic ambiguity d. relationship maintenance

d. relationship maintenance

One of the suggestions for being a better listener in the workplace is to "plan for nuggets." The strategy recommended for doing this involves Select one: a. being empathetic when listening to others. b. asking others to provide you with feedback. c. considering the source of the message. d. using a separate column in your notes

d. using a separate column in your notes

Public communication is best defined as: Select one: a. the process of using messages to generate meanings in a mediated system, between a source and a large number of unseen receivers. b. the process of using messages to generate meaning in a small group of people. c. the process of using messages to generate meanings in a situation in which a speaker transmits a message to a number of receivers. d. two-person communication e. the process of using messages to generate meaning between at least two people in a situation that allows mutual opportunities for both speaking and listening

c. the process of using messages to generate meanings in a situation in which a speaker transmits a message to a number of receivers.

Your role (s) affect your communication: Select one: a. only during non-verbal communication b. only during verbal communication c. to whom you talk to, how you talk to them, what language to use, and how you respond to feedback. d. only during intrapersonal communication e. just in organization and selection within messages

c. to whom you talk to, how you talk to them, what language to use, and how you respond to feedback.

What is code sensitivity? Select one: a. a cognitive style that emphasizes open-mindedness about differences b. the frustration and early termination of communication in intercultural communication c. using words and nonverbal communication that are easy for the interpreter to understand d. assuming that others think and act as we do

c. using words and nonverbal communication that are easy for the interpreter to understand

In the Monroe Motivated sequence, the step in which you attempt to get the audience to see how they will benefit from your ideas is called the ________ step. Select one: a. attention b. action c. visualization d. need

c. visualization