BADM 360 1 & 2 Units

What is the term for a written prediction specifying expected relationships between certain variables?

Hypothesis

__________ allows monetary damages in cases of intentional employment discrimination.

The Civil Rights Act of 1991

​It is not realistic to claim or to pursue an "I'm totally unbiased" stance with regard to diversity.

True

Which of the following best reflects low individualism?

Valuing harmony more highly than honesty

A(n) __________ worker is employed in a company on an impermanent or part-time basis

contingent

An ice cream maker requires approximately two months from the time a new flavor is decided on in the corporate board room to the time it is produced and available to consumers in stores. This time is called

cycle time.

After World War I, attention shifted away from scientific management to understanding the role of __________ in organizations.

human factors and psychology

Organizations pursuing a differentiation strategy often try to develop a competitive advantage based on product

innovation.

Stereotypes can best be defined as

making generalizations about groups of people.

A form of business that combines and transforms resources into tangible outcomes that are then sold to others is called a(n)

manufacturing organization.

All of the following are considered cultural dimensions​ EXCEPT

open-mindedness

Maximizing the efficiency of the manufacturing or product development process to minimize costs is referred to as

operational excellence.

Another term for power distance is

orientation to authority.

In the past, Karson Photography Studios directly hired and managed its own custodial staff. Now, Karson contracts this work to a cleaning company. This is an example of

outsourcing.

Deming's __________ cycle of continuous improvement promoted the adoption of fourteen principles to make any organization efficient and capable of solving almost any problem.

plan-do-check-act

Marcos believes that men make better managers than women. Marcos' attitude is an example of

prejudice.

Turnover occurs when people

quit their jobs.

The __________ method relies on systematic studies that identify and replicate a result using a variety of methods, samples, and settings.

scientific

A form of business that transforms resources into an intangible output and creates time or place utility for its customers is called a(n)

service organization.

Deming felt that when things go wrong, there is a 94 percent chance that the __________ rather than the __________ is the cause.

system, worker

Most service-quality experts say that __________ is the most critical element in building a customer-oriented company.

talent

Which of the following is true about employees working in the same company but in different locations?

their behaviors may differ within and across countries.

Understanding and addressing the environment of a business has traditionally been the purview of

top managers.

Which of the following workforce groups will increase the LEAST in size between 2006 and 2016?

25 to 54 year olds

Which of the following is NOT a dysfunctional behavior?

Asking for a raise

__________ refers to the variety of observable and unobservable similarities and differences among people

Diversity

Which of the following is NOT a facet of human resource management?

Developing incentives to use fewer employees

Which of the following is NOT a benefit of valuing diversity?

Greater homogeneity

Which of the following strategies focuses on company expansion, either organically or through acquisitions?

Growth

The __________ effect occurs when people improve some aspect of their behavior or performance because they know that they are being assessed.

Hawthorne

Which of the following statements about technology is NOT true?

It combines and transforms resources into outcomes

Which statement accurately describes a downside of information technology?

It has increased a sense of urgency vis-à-vis decision-making.

Which of the following statements about information technology is NOT true?

It has provided more down time for employees.

Scientific management achieved which of the following?

It increased productivity.

Which of the following statements is NOT true about individualistic cultures?

It is important to fit in with the group.

_________ workers are hired because of what they know.

Knowledge

Which of the following statements about knowledge workers is NOT true?

Knowledge workers do not add value to the organization

Which of the following terms refers to discretionary behaviors that benefit the organization but are not formally rewarded or required?

Organizational citizenship

__________ management is based on the belief that productivity is maximized when organizations are rationalized with precise sets of instructions based on time-and-motion studies.

Scientific

Decades of research have reinforced some of what many people intuitively believe about organizational behavior (OB) and identified common misunderstandings. Which of the following questions could NOT be answered as a result of this research into OB?

Should I seek a promotion with a competing firm?

Seline runs a small company that sells medical software. She has devised a process by which her company is able to develop new versions of the software relatively quickly and with almost no bugs. However, Seline believes that the success of this process hinges on her company's unique makeup and the type of product it produces; she does not believe that most software companies could use her process to any great effect. Seline's views embody which of the following perspectives?

Situational

What is the most important element in effectively leveraging the positive potential of diversity?

Top management support

One of the largest employment discrimination lawsuits was settled for more than $11.7 million against Walmart and Sam's Club. What was the main group that was discriminated in this case?

Women

An organization with a product innovation competitive advantage would likely seek a core workforce of research and development employees who have

an entrepreneurial mindset.

As the age diversity of work groups increases, it becomes increasingly likely that

an older employee will report to a younger supervisor.

Not paying attention to diversity can be costly to organizations in all of the following ways EXCEPT that it can

decrease turnover.

Car makers design and produce new model cars much more quickly now than they did in the past. This is an example of

decreased cycle time.

Masculinity

emphasizes assertiveness.

The oversight of a public corporation by its board of directors is called corporate

ethics.

Investing now in developing your organizational behavior (OB) skills will do all of the following EXCEPT

help you to improve your technical skills.