BADM 360 1 & 2 Units
What is the term for a written prediction specifying expected relationships between certain variables?
Hypothesis
__________ allows monetary damages in cases of intentional employment discrimination.
The Civil Rights Act of 1991
It is not realistic to claim or to pursue an "I'm totally unbiased" stance with regard to diversity.
True
Which of the following best reflects low individualism?
Valuing harmony more highly than honesty
A(n) __________ worker is employed in a company on an impermanent or part-time basis
contingent
An ice cream maker requires approximately two months from the time a new flavor is decided on in the corporate board room to the time it is produced and available to consumers in stores. This time is called
cycle time.
After World War I, attention shifted away from scientific management to understanding the role of __________ in organizations.
human factors and psychology
Organizations pursuing a differentiation strategy often try to develop a competitive advantage based on product
innovation.
Stereotypes can best be defined as
making generalizations about groups of people.
A form of business that combines and transforms resources into tangible outcomes that are then sold to others is called a(n)
manufacturing organization.
All of the following are considered cultural dimensions EXCEPT
open-mindedness
Maximizing the efficiency of the manufacturing or product development process to minimize costs is referred to as
operational excellence.
Another term for power distance is
orientation to authority.
In the past, Karson Photography Studios directly hired and managed its own custodial staff. Now, Karson contracts this work to a cleaning company. This is an example of
outsourcing.
Deming's __________ cycle of continuous improvement promoted the adoption of fourteen principles to make any organization efficient and capable of solving almost any problem.
plan-do-check-act
Marcos believes that men make better managers than women. Marcos' attitude is an example of
prejudice.
Turnover occurs when people
quit their jobs.
The __________ method relies on systematic studies that identify and replicate a result using a variety of methods, samples, and settings.
scientific
A form of business that transforms resources into an intangible output and creates time or place utility for its customers is called a(n)
service organization.
Deming felt that when things go wrong, there is a 94 percent chance that the __________ rather than the __________ is the cause.
system, worker
Most service-quality experts say that __________ is the most critical element in building a customer-oriented company.
talent
Which of the following is true about employees working in the same company but in different locations?
their behaviors may differ within and across countries.
Understanding and addressing the environment of a business has traditionally been the purview of
top managers.
Which of the following workforce groups will increase the LEAST in size between 2006 and 2016?
25 to 54 year olds
Which of the following is NOT a dysfunctional behavior?
Asking for a raise
__________ refers to the variety of observable and unobservable similarities and differences among people
Diversity
Which of the following is NOT a facet of human resource management?
Developing incentives to use fewer employees
Which of the following is NOT a benefit of valuing diversity?
Greater homogeneity
Which of the following strategies focuses on company expansion, either organically or through acquisitions?
Growth
The __________ effect occurs when people improve some aspect of their behavior or performance because they know that they are being assessed.
Hawthorne
Which of the following statements about technology is NOT true?
It combines and transforms resources into outcomes
Which statement accurately describes a downside of information technology?
It has increased a sense of urgency vis-à-vis decision-making.
Which of the following statements about information technology is NOT true?
It has provided more down time for employees.
Scientific management achieved which of the following?
It increased productivity.
Which of the following statements is NOT true about individualistic cultures?
It is important to fit in with the group.
_________ workers are hired because of what they know.
Knowledge
Which of the following statements about knowledge workers is NOT true?
Knowledge workers do not add value to the organization
Which of the following terms refers to discretionary behaviors that benefit the organization but are not formally rewarded or required?
Organizational citizenship
__________ management is based on the belief that productivity is maximized when organizations are rationalized with precise sets of instructions based on time-and-motion studies.
Scientific
Decades of research have reinforced some of what many people intuitively believe about organizational behavior (OB) and identified common misunderstandings. Which of the following questions could NOT be answered as a result of this research into OB?
Should I seek a promotion with a competing firm?
Seline runs a small company that sells medical software. She has devised a process by which her company is able to develop new versions of the software relatively quickly and with almost no bugs. However, Seline believes that the success of this process hinges on her company's unique makeup and the type of product it produces; she does not believe that most software companies could use her process to any great effect. Seline's views embody which of the following perspectives?
Situational
What is the most important element in effectively leveraging the positive potential of diversity?
Top management support
One of the largest employment discrimination lawsuits was settled for more than $11.7 million against Walmart and Sam's Club. What was the main group that was discriminated in this case?
Women
An organization with a product innovation competitive advantage would likely seek a core workforce of research and development employees who have
an entrepreneurial mindset.
As the age diversity of work groups increases, it becomes increasingly likely that
an older employee will report to a younger supervisor.
Not paying attention to diversity can be costly to organizations in all of the following ways EXCEPT that it can
decrease turnover.
Car makers design and produce new model cars much more quickly now than they did in the past. This is an example of
decreased cycle time.
Masculinity
emphasizes assertiveness.
The oversight of a public corporation by its board of directors is called corporate
ethics.
Investing now in developing your organizational behavior (OB) skills will do all of the following EXCEPT
help you to improve your technical skills.