Buddy to Boss

At an _____________ level, you must create an environment where the men and women you are responsible for can grow and develop into future leaders.

Individual

Poor _________ leadership at the executive level will result in the failure of organizational leadership.

Individual

______________ leadership, whether official or unofficial, is the ability to develop a vision and create action that aligns with your vision.

Individual

Communications in senior leadership takes on two forms:

Informal Skull Sessions Formal Communications

Change is driven by a wide range of _________ and ___________ factors ranging from budget to personnel turnover.

Internal External

Very little time is spent on the big picture. At this level, there is a phenomenon called the ____________________________.

Inverse Change Rule

No leader operates in __________________.

Isolation

What does KSA stand for?

Knowledge Skills Abilities

The final and perhaps the most important aspect of organizational leadership is the ability to create a ____________ environment for members.

Learning

Who consists in frontline members?

Lt-Capt

The challenge is for leaders to take the ________ of a mission or vision statement and convert it into something that our members can act on.

Fluff

The reality is that if you really want to lead and have those around you follow, you have to lay a _______________.

Foundation

__________________ personnel are always right until proven otherwise.

Frontline

Of the Time Management model: Who are the closests to the customer and see delivery problems first?

Frontline Member

Because much of leadership is presented in the abstract, turning the abstract into something __________ and ______ is essential to success.

Functional Visible

The _______________ must assure that small team leaders are strategically and tactically competent.

Officer Commanding

Where someone is promoted based on his or her lowel-level competency rather than the new position demands is known as?

Peter Principle

Failure here results from any or all three errors on the part of the senior executive.

Poor Visionary Fails to recognize those who serve Fails to make hard choices

Also, we developed an "______________" brochure that we could provide to the family at the conclusion of our involvement.

"After the fire"

As Stephen Covey says "___________________________________"

"Seek first to understand, then to be understood"

Who consists of middle managers?

Battalion Chief

Change is always driven from the _______________. Plans w/o ______________ are worthless.

Bottom up People

Values may include? CHIT

Caring Honesty Integrity Trust

Leadership uses ________________________ to set forth ideas but always involves cooperation and ________________ execution.

Centralized Control Decentralize

What are the traits that members and officers must demonstrate to become effective individual leaders?

Charisma and Presence Expertise Listen, head and respect Know Yourself Empathy Have fun

What is one of the greatest skills for a battalion level officer? HEF e

Communicate Honestly, Effectively, Frequently

Remember that turning words to actions requires ____________ skills and ________________ that people can see and understand.

Communications skills Personal examples

What issues lead us to believe that politics and leadership are in fact two distinct entities?

Competing Political agendas Poor Core Values Disregard time management Time-allocation model

What are the responsibilities of organizational leadership?

Converting words into action Creating a sound executive leadership team Recognizing that staff supports operations Developing and communicating a plan Developing life-long leadership legacy

Failing to collect and pass on information in a timely and efficient manner also affects your _____________________ and _______________.

Credibility Leadership

_____________,_____________ and ____________ are the coin of the realm in command and combat leaders.

Credibility Trust Respect

This model offers what two feedback loops?

Delivery Section-Management (bottom up feedback loop) End users- Citizens- Management (poop loop)

What two things should the mission statement express?

Dept reason for existing Members reason for coming to work

Micromanagement behavior signals?

Distrust in employees Jealousy of power officer discomfort or shortcomings

To be a true expert, however, you must practice the following:

Diversify knowledge Educate Learn from outsider Learn from insider

Who consists of senior staff?

Division Chief-Fire Chief

To be effective, organizations must have a ________________________.

Divisions of Labor

Developing a life-long leadership legacy This is a multi-tiered process that involves __________, _________ and ______________.

Education Listening Changing

If we are going to implement what is best for our personnel and our customers, we must be willing to continually _________________________.

Evaluate new ideas

The first part of the model is _____________________. This is composed of elected officials (politicians), the fire board, or another entity and represents a minority of those involved in the system.

Governance process

Leadership is only possible when the __________ has been prepared in advance by the organization.

Ground

Individual traits to look for?

Honest Discussion Management skills Humility and Security

Management process is primarily concerned with the question of ________.

How?

Leaders are made, but most _____________________.

Make themselves

\What are the five specific areas of interest? Ms. gff

Management Service Governance Feedback Management Feedback End User

The second portion of the model is the ______________________________. This section is filled by appointed officials such as department heads, fire chief, police chief, superintendent of schools and the city manager.

Management Process

What brings the mission or vision statement to life is _______________________.

Members Action

____________ include numbers, processes, reports data gathering, best practices, accounts, and productivity for specific programs and people.

Metrics

One of the biggest management tasks is?

Metrics Why they r necessary

At the senior staff level, you should spend very little time operating the system. That is called?

Micromanagement

Create a vision for people to follow. In many cases, the first and easiest thing for a fire dept is to create a ______________________.

Mission Statement

________________ must be specific and quantifiable, giving members the ability to both act and assess the impact of their actions.

Objectives

We do three specific things in the fire service. When engaged properly, results in the execution of your organizations __________________.

Operate System Improve Create Overall plan

The individual responsible for identifying and promoting others into leadership positions must understand five things.

Organization dynamic Understand needs Choose someone w/ KSA/ Capability and Willingness Climate Get it wrong

______________ leadership is the glue that holds the pieces together.

Organizational

_____________ leadership involves making a culture from the tenets that the organization espouses. It is the responsibility of the fire chief or executive as well as the deputies and senior staff to manage it from day to day.

Organizational leadership

To understand the essence of leadership, we must understand that there are two forms of leadership?

Organizational leadership Individual leadership

Management's job is to take the fuzzy whats and subsequent mandates from the governance portion and convert them into ________________.

Programs

___________ means knowing what you don't know and having courage to seek that knowledge.

Security

What are the four core areas of business? Business is full of speed RPMR

Response Planning Mitigation Restoration

Executive leaders who micromanage are ________________.

Risk Averse

Who is responsible for shaping and communicating the vision?

Senior leadership

What is the third portion of the model is the ________________________________, and that's where the little people like you and me find ourselves. Capt-FF

Service delivery section

I would go out and take a look at the troops from time to time, but for evaluation, not command. Chief Alan Brunacini called this?

Sighting

The hows are most commonly addressed with _____________ plans created by individual departments.

Strategic

In other words, you must be able to give the members of your organization a path to follow that is based on _________ and ____________ directions associated with REAL-WORLD tasks.

Tangible Understandable

Frontline members Middle managers Senior Staff is referred to what model?

Time-management model

Expertise attracts ______________.

Trust

Most leaders become leaders because they are __________ and they know it.

Uncommon

What is the important part of the division labor?

Understanding where employees, FL supervisors, division heads, dept heads spend their time.

Ultimately, __________ become the filter through which we make decisions.

Values

________ should be written down in your strategic plan, along with the _______________________________, and should be used as one of the method to evaluate an employee's behavior in an annual appraisal.

Values Mission and Vision Statement

Often, we make decisions based on our _______ rather than on what is __________.

Values Popular

One notable feature of the model is that the core areas overlap; the _____ runs throughout the system to determine everything else.

What

The Governance portion of the model is primarily concerned with answering the question __________.

What?