Buddy to Boss
At an _____________ level, you must create an environment where the men and women you are responsible for can grow and develop into future leaders.
Individual
Poor _________ leadership at the executive level will result in the failure of organizational leadership.
Individual
______________ leadership, whether official or unofficial, is the ability to develop a vision and create action that aligns with your vision.
Individual
Communications in senior leadership takes on two forms:
Informal Skull Sessions Formal Communications
Change is driven by a wide range of _________ and ___________ factors ranging from budget to personnel turnover.
Internal External
Very little time is spent on the big picture. At this level, there is a phenomenon called the ____________________________.
Inverse Change Rule
No leader operates in __________________.
Isolation
What does KSA stand for?
Knowledge Skills Abilities
The final and perhaps the most important aspect of organizational leadership is the ability to create a ____________ environment for members.
Learning
Who consists in frontline members?
Lt-Capt
The challenge is for leaders to take the ________ of a mission or vision statement and convert it into something that our members can act on.
Fluff
The reality is that if you really want to lead and have those around you follow, you have to lay a _______________.
Foundation
__________________ personnel are always right until proven otherwise.
Frontline
Of the Time Management model: Who are the closests to the customer and see delivery problems first?
Frontline Member
Because much of leadership is presented in the abstract, turning the abstract into something __________ and ______ is essential to success.
Functional Visible
The _______________ must assure that small team leaders are strategically and tactically competent.
Officer Commanding
Where someone is promoted based on his or her lowel-level competency rather than the new position demands is known as?
Peter Principle
Failure here results from any or all three errors on the part of the senior executive.
Poor Visionary Fails to recognize those who serve Fails to make hard choices
Also, we developed an "______________" brochure that we could provide to the family at the conclusion of our involvement.
"After the fire"
As Stephen Covey says "___________________________________"
"Seek first to understand, then to be understood"
Who consists of middle managers?
Battalion Chief
Change is always driven from the _______________. Plans w/o ______________ are worthless.
Bottom up People
Values may include? CHIT
Caring Honesty Integrity Trust
Leadership uses ________________________ to set forth ideas but always involves cooperation and ________________ execution.
Centralized Control Decentralize
What are the traits that members and officers must demonstrate to become effective individual leaders?
Charisma and Presence Expertise Listen, head and respect Know Yourself Empathy Have fun
What is one of the greatest skills for a battalion level officer? HEF e
Communicate Honestly, Effectively, Frequently
Remember that turning words to actions requires ____________ skills and ________________ that people can see and understand.
Communications skills Personal examples
What issues lead us to believe that politics and leadership are in fact two distinct entities?
Competing Political agendas Poor Core Values Disregard time management Time-allocation model
What are the responsibilities of organizational leadership?
Converting words into action Creating a sound executive leadership team Recognizing that staff supports operations Developing and communicating a plan Developing life-long leadership legacy
Failing to collect and pass on information in a timely and efficient manner also affects your _____________________ and _______________.
Credibility Leadership
_____________,_____________ and ____________ are the coin of the realm in command and combat leaders.
Credibility Trust Respect
This model offers what two feedback loops?
Delivery Section-Management (bottom up feedback loop) End users- Citizens- Management (poop loop)
What two things should the mission statement express?
Dept reason for existing Members reason for coming to work
Micromanagement behavior signals?
Distrust in employees Jealousy of power officer discomfort or shortcomings
To be a true expert, however, you must practice the following:
Diversify knowledge Educate Learn from outsider Learn from insider
Who consists of senior staff?
Division Chief-Fire Chief
To be effective, organizations must have a ________________________.
Divisions of Labor
Developing a life-long leadership legacy This is a multi-tiered process that involves __________, _________ and ______________.
Education Listening Changing
If we are going to implement what is best for our personnel and our customers, we must be willing to continually _________________________.
Evaluate new ideas
The first part of the model is _____________________. This is composed of elected officials (politicians), the fire board, or another entity and represents a minority of those involved in the system.
Governance process
Leadership is only possible when the __________ has been prepared in advance by the organization.
Ground
Individual traits to look for?
Honest Discussion Management skills Humility and Security
Management process is primarily concerned with the question of ________.
How?
Leaders are made, but most _____________________.
Make themselves
\What are the five specific areas of interest? Ms. gff
Management Service Governance Feedback Management Feedback End User
The second portion of the model is the ______________________________. This section is filled by appointed officials such as department heads, fire chief, police chief, superintendent of schools and the city manager.
Management Process
What brings the mission or vision statement to life is _______________________.
Members Action
____________ include numbers, processes, reports data gathering, best practices, accounts, and productivity for specific programs and people.
Metrics
One of the biggest management tasks is?
Metrics Why they r necessary
At the senior staff level, you should spend very little time operating the system. That is called?
Micromanagement
Create a vision for people to follow. In many cases, the first and easiest thing for a fire dept is to create a ______________________.
Mission Statement
________________ must be specific and quantifiable, giving members the ability to both act and assess the impact of their actions.
Objectives
We do three specific things in the fire service. When engaged properly, results in the execution of your organizations __________________.
Operate System Improve Create Overall plan
The individual responsible for identifying and promoting others into leadership positions must understand five things.
Organization dynamic Understand needs Choose someone w/ KSA/ Capability and Willingness Climate Get it wrong
______________ leadership is the glue that holds the pieces together.
Organizational
_____________ leadership involves making a culture from the tenets that the organization espouses. It is the responsibility of the fire chief or executive as well as the deputies and senior staff to manage it from day to day.
Organizational leadership
To understand the essence of leadership, we must understand that there are two forms of leadership?
Organizational leadership Individual leadership
Management's job is to take the fuzzy whats and subsequent mandates from the governance portion and convert them into ________________.
Programs
___________ means knowing what you don't know and having courage to seek that knowledge.
Security
What are the four core areas of business? Business is full of speed RPMR
Response Planning Mitigation Restoration
Executive leaders who micromanage are ________________.
Risk Averse
Who is responsible for shaping and communicating the vision?
Senior leadership
What is the third portion of the model is the ________________________________, and that's where the little people like you and me find ourselves. Capt-FF
Service delivery section
I would go out and take a look at the troops from time to time, but for evaluation, not command. Chief Alan Brunacini called this?
Sighting
The hows are most commonly addressed with _____________ plans created by individual departments.
Strategic
In other words, you must be able to give the members of your organization a path to follow that is based on _________ and ____________ directions associated with REAL-WORLD tasks.
Tangible Understandable
Frontline members Middle managers Senior Staff is referred to what model?
Time-management model
Expertise attracts ______________.
Trust
Most leaders become leaders because they are __________ and they know it.
Uncommon
What is the important part of the division labor?
Understanding where employees, FL supervisors, division heads, dept heads spend their time.
Ultimately, __________ become the filter through which we make decisions.
Values
________ should be written down in your strategic plan, along with the _______________________________, and should be used as one of the method to evaluate an employee's behavior in an annual appraisal.
Values Mission and Vision Statement
Often, we make decisions based on our _______ rather than on what is __________.
Values Popular
One notable feature of the model is that the core areas overlap; the _____ runs throughout the system to determine everything else.
What
The Governance portion of the model is primarily concerned with answering the question __________.
What?