Bus 1 - Ch 9 Quiz

A group of management consultants is studying OGSI Manufacturing and its team management strategy. Once Pete Jazoni's work group was selected for special attention by the management consultants, the work group's production output nearly doubled. Jazoni's group's reaction to the special attention is an example of:

the Hawthorne effect

Human resources managers have yet to find any use for Maslow's hierarchy of needs.

False

_____ are based on overall company profitability. Using an established formula, management distributes some portion of company profits to all employees.

Profit-sharing plans

Managers can use equity theory to:

improve worker satisfaction

In many companies, workers are trained by assigning them to several different jobs over a period of time. This regular shifting of assignments is called:

job rotation

In Herzberg's model, potential job dissatisfiers are called hygiene factors.

True

In Herzberg's model, which of the following would be an example of a motivating factor?

responsibility

According to expectancy theory, the probability of an individual acting a particular way depends on the strength of the individual's belief that:

the act will have a particular outcome and on whether the individual values that outcome

In Herzberg's model, salary and fringe benefits are job satisfiers.

False

The Theory X approach to management builds on the idea that worker and organizational interests are congruent.

False

_____ helps employees at Rocky Mountain Surgical Associates PC, Denver, reduce the stress and disruption that employee vacation schedules and new worker training can cause in a small practice. Most of the nine staff members at the three-physician surgical group are trained to handle three job functions. According to the office manager, "The billing clerk can be the receptionist if necessary; so can the surgical scheduler or the medical assistant, which helps keep operations running smoothly when someone is out, or the practice has to train someone new."

Job rotation

When nurses at Children's Memorial Medical Center were asked what makes a great place to work. They responded with, "Great places to work have leaders that listen to staff feedback and act upon it. At great places to work, staff value developing their job expertise, actively support teamwork, are passionate about providing quality service, and are not afraid to take risks and try innovative approaches. Mutual respect is the interpersonal chemistry that produces a collegial environment that inspires excellence at great places to work." From this information, it appears that the nurses would also appreciate a _____ approach to management.

Theory Y

Financial incentives that allow variability in compensation to reflect an individual employee's contribution are generally known as pay-for-performance programs.

True

Managers can use equity theory to improve worker satisfaction.

True

Motivation is basically a need-satisfying process.

True

The Theory Z approach emphasizes long-term employment.

True

The rewarding of a bonus for finishing a job proposal in a timely fashion would demonstrate how reinforcement theory can be used to motivate employees.

True

Training workers by changing and varying jobs is called job rotation.

True

Which of the following is NOT an example of a job satisfier?

salary and fringe benefits

A manufacturing company in which industrial engineers have maximized efficiency by determining the best way to perform every task from tightening a bolt to operating a forklift would be illustrative of:

scientific management