Bus 100 Production and Operations Management

_____ is a computerized resource planning system that includes information about the firm's suppliers and customers as well as data generated internally.

Enterprise resource planning (ERP)

List the three most commonly used scheduling tools for complex production situations

Gantt charts, the critical path method, and PERT charts

_____ is the combining of natural resources, human resources, and capital to produce goods and services.

Production

Which of the following businesses is most likely to consider proximity to raw materials when locating a new manufacturing plant?

a company that provides fresh baked goods for restaurants

For which of the following businesses would scheduling be important?

all of the above

The goal of cellular manufacturing is to

create a team environment

Computer-aided manufacturing (CAM) uses computers to

develop and control production processes

Supply chain management:

is a complex computerized system for managing resources efficiently focuses on removing scheduling bottlenecks within the company focuses on the internal routing of products from raw materials to finished goods is based on the concept of just-in-time

Which of the following is the BEST example of process manufacturing?

lamb's wool Process manufacturing is a production process in which the basic inputs are broken down into one or more outputs.

After product specifications are set, a company must decide whether to purchase or manufacture the parts that it needs. This is called a(n) _____ decision.

make-or-buy

Spalding produces large numbers of golf balls all at once. Spalding puts the golf balls in inventory and distributes them around the world. Spalding uses

mass production

A(n) _____ layout arranges work flow around the production process. All workers performing similar tasks are grouped together.

process

Which of the following factors will be important in the selection of a site for a production facility?

proximity to raw materials access to transportation labor costs nearness to customers

Point-of-sale (POS) terminals would NOT be helpful in which of the following businesses?

the manufacturer of plasma television screens

Define total quality management (TQM)

the use of quality principles in all aspects of a company's production and operation

One useful tool for routing is _____, where production managers "map" the flow from suppliers through the factory to customers

value-stream mapping

What is the relationship between mass production and customization?

Customization is the exact opposite of mass production.

_____ is the technology involved in designing, constructing, and operating computer-controlled machines that can perform tasks independently

Robotics