BUS 211 - Ch. 11

Which of the following statements about Likert's approach is FALSE?

It is flexible and varies from one manager to another

____ are internal organizational factors that can influence the organization design selection.

Organization size and the technology employed

Which of the following statements does NOT describe a shortcoming of bureaucratic organizations?

Organizational efficiency is reduced in a bureaucratic organization

The bureaucratic model is the model of organization design consistent with the human relations movement that stresses attention to developing work groups and concern with interpersonal processes.

false

The appropriate degree of specialization can vary, but not the appropriate span of management.

false

Employees at Blackrock had a mustache growing contest. It cost $20 to enter and $20 to be a judge. After a month the winner was announced and the money donated to the winner's charity of choice. Which bureaucratic characteristic does this violate?

An appropriate social distance between supervisor and subordinate

Employees at Recordings for the Blind and Dyslexic met at a minor league baseball game to do an offsite meeting and enjoy a relaxed, friendly environment Which bureaucratic characteristic does this violate?

An appropriate social distance between supervisor and subordinate

Which of the following statements comparing System 4 and Weber's bureaucracy is MOST accurate?

Both are universal approaches to organization design

A small-town police force has six patrol officers, two radio dispatch operators, two supervisors, and one police chief. At any time, three patrol officers, one radio operator, and one supervisor are on duty. The police chief works from 8 a.m. to 5 p.m. Because of the size of the organization, a patrol officer can expect to deal with cases of vandalism, car theft, shoplifting, assault and battery, domestic disputes, broken traffic signals, and auto wrecks during a typical shift. Which of the following statements describes a problem that occurs because the police force does not use a bureaucratic organization design?

Its organizational efficiency is much less than it could be

The best-known and most important behavioral approach to organization design is

Likert's System 4

Which of the following statements is NOT an accurate reflection of the relationship between organizations and organization design?

Once an organization is designed, the organization changes little.

Which of the following BEST describes the situational view of organization design?

The appropriate organization design depends on the circumstances

Staples print shop prints whatever the customer requests. What class of technology does it use?

Unit production

A System 1 organization is most like

a formal bureaucracy.

A System 4 design emphasizes

all

Which of the following exemplifies the definition of technology in the text?

all

Organizations that select a prospecting business strategy would want to use a bureaucratic design in order to control the rapid changes occurring in the organization.

false

The two universal approaches to organization design that represent the foundation of what we know about organization design are

bureaucratic and behavioral.

Weber's guidelines for bureaucratic design include

clear chain of command

Which of the following is NOT a factor in the situational view of organization design?

control

Organization ____ refers to the manner in which an organization's structural components are arranged to manage the total organization.

design

The H in H-form stands for hybrid.

false

A manager at Johnson & Johnson has considerable discretion over how work is performed and how problems are solved. Johnson & Johnson is mechanistic.

false

A strength of Likert's System design is that it finds one best way to design an organization.

false

According to Burns and Stalker, firms that use an organic design are the most successful firms in a stable environment.

false

An organization that uses two overlapping bases of departmentalization has a hybrid structure.

false

Differentiation is the degree to which various subunits must work together in a coordinated fashion.

false

Exxon Mobil is an example of an organization that uses large-batch technology.

false

Many organizations are creating designs for themselves that minimize their need to adapt to changing circumstances and to a changing environment.

false

Orange County Choppers makes custom motorcycles. It uses continuous-process technology.

false

Organic organizations do not go through the organization life cycle.

false

Organizational design is the building block. Job design is how the blocks are put together.

false

The divisional (M-Form) design is based on unrelated diversification.

false

The divisional (M-Form) design is used by an organization with a set of unrelated businesses.

false

Under the H-form arrangement, the members and units in the organization are grouped into functional departments such as marketing and production.

false

Woodward considered continuous-process technology simple compared to large-batch technology.

false

In a bureaucracy, rules, division of labor, and hierarchies of authority

improve organizational efficiency

Which of the following statements does NOT describe a characteristic of Weber's bureaucracy?

it created labor unions

When a patient in critical condition enters the emergency room, the skills of numerous people are geared toward saving the individual's life. Sometimes this isn't possible, and as a result, the personnel look to each other for emotional support. Subordinates and supervisors are close friends because they understand the emotional traumas that the others have experienced. According to Weber's bureaucratic model

none of these

Weber viewed the bureaucratic form of organization as all of the following EXCEPT

personal

Which of the following is NOT a process characterized by Likert?

planning

The behavioral model paralleled the emergence of

the human relations movement.

A firm that pursues a single-product strategy likely relies on functional departmentalization and can use a mechanistic design.

true

Firms using unrelated diversification more likely rely on a strong hierarchical reporting system, so that corporate managers can better monitor the performance of individual units within the firm.

true

One of the primary strengths of a bureaucratic form of organization structure is how it prevents favoritism.

true

Organization design is a means to implement strategies and plans to achieve organizational goals.

true

The Landon Corporation has three divisions that are very closely related and functional departments for personnel and information systems. Landon is using a hybrid design.

true

The matrix designs enhance flexibility because teams can be created, redefined, and dissolved as needed.

true

The matrix organization design violates Fayol's principle of unity of command, which states that each subordinate should report to one and only one superior.

true

The most important issue for international organization design is how to design the firm to most effectively deal with international forces and compete in global markets.

true