BUS 302- Ch. 7
Writing skills are not as important in today's high-tech workplaces.
False
Employers can legally monitor employee e-mail use.
True
A major attraction of instant messaging (IM) in the workplace is that it allows real-time communication with colleagues anywhere in the world
True
Bcc, which stands for "____________________ carbon copy," sends a copy of an e-mail message to a third party without the addressee's knowledge.
blind
A(n) ____________________ is a Web site with journal entries (posts) usually written by one person with comments added by others
blog
In most businesses today, ____________________ is the communication channel of choice.
More accurate terms for podcasting are ____________________ for audio content and vcasting for video content.
webcasting
Please let me know if I may be of further assistance is an example of an effective, professional closing for an e-mail message
False
Podcasts can be played only on iPods.
False
Stating the purpose of the e-mail message in the subject line and again in the first sentence is redundant and unnecessary.
False
Subject lines should be written as complete sentences ending with periods.
False
____________________ networking sites such as Facebook and MySpace allow participants with various interests to connect and collaborate
Social
Begin most e-mail messages by frontloading; that is, reveal the main idea immediately
True
Businesses use social networking sites such as Facebook, MySpace, and Twitter to connect with customers and employees, share company news, and exchange ideas.
True
Using a descriptive subject line in an e-mail message may determine whether and when the message will be read.
True
A(n) ____________________ is a public or private Web site that enables multiple users to collaboratively create, post, edit, and access information.
wiki
E-mail messages should use numbered lists, headings, and tables to help the reader easily comprehend the message.
True
Social ____________________ helps users search, organize, manage, and store bookmarks on the Web with the help of metadata, that is, information tags or keywords.
bookmarking
Some e-mail users include a(n) ____________________ block that includes the sender's full contact information the closing of an e-mail message.
signature
Really simple ____________________, a fast and easy way to search and manage information, is a data file format capable of transmitting changing Web content.
syndication
The term ____________________ marketing refers to the rapid spread of messages online, much like the infectious diseases that pass from person to person.
viral
E-mail messages should be written using standard capital and lowercase letters.
True
E-mail messages within organizations are standard forms of communication that perform critical tasks such as informing employees, giving directions, outlining procedures, requesting data, supplying responses, and confirming decisions.
True
Good e-mail messages generally discuss only one topic.
True
Which of the following statements is most accurate? a. Twitter, podcasts, blogs, and wikis are part of the new user-centered virtual environment called Web 2.0. b. Consumers today remain passive and must rely on what is posted online for them. c. The Internet has gatekeepers who filter all online content, as is done with traditional print and visual media. d. Because everything posted online is fact checked, no dangers exist for companies.
a. Twitter, podcasts, blogs, and wikis are part of the new user-centered virtual environment called Web 2.0.
Professional e-mail messages generally a. begin by frontloading. b. are used for safely sending confidential information. c. are used only for internal communication. d. contain emoticons (such as sideways smiley faces) to show the writer's emotions.
a. begin by frontloading.
Which of the following is the worst advice for e-mail users? a. Make sure the most significant information will show on the first screen of an e-mail message. b. Make your e-mail messages as long as possible to deliver all necessary information. c. Use your electronic address book to store and access e-mail addresses of those you write to most frequently. d. Remember that e-mail messages you send at work represent you and your employer.
b. Make your e-mail messages as long as possible to deliver all necessary information.
What tool allows businesspeople to monitor many news sources in one convenient spot? a. Google b. RSS (really simple syndication) c. LinkedIn d. No tool currently exists for this purpose.
b. RSS (really simple syndication)
What is the most accurate statement about instant messaging (IM) and text messaging? a. Because instant messaging and text messaging are used by so many teenagers, using these tools on the job will make you look immature and unprofessional. b. Text messaging requires a short message service (SMS) supplied by a cell phone service provider. c. Instant messaging and text messaging must be done from a desktop computer. d. Text messaging enables you to use the Internet to communicate in real time in a private chat room with one or more individuals.
b. Text messaging requires a short message service (SMS) supplied by a cell phone service provider.
Which of the following actions on Twitter could get you fired? a. Blocking your boss from seeing your profile and tweets b. Tweeting about how much you dislike your job c. Announcing that you are in a romantic relationship with your boss d. All of these actions on Twitter could get you fired.
b. Tweeting about how much you dislike your job
Evan has just been appointed to a virtual team that will use a wiki to keep in touch, and he wants to be a valuable team participant and contributor to the wiki. What is the best advice you can give him? a. Post controversial and provocative comments to make the wiki interesting. b. Verify all facts before posting them to the wiki. c. Expect to get recognition for everything he posts to the wiki. d. Because the wiki is being used only by his team members, Evan does not need to worry about using correct grammar or spelling.
b. Verify all facts before posting them to the wiki.
Benjamin is working on a marketing team with members located in several states. The team wants to be able to share documents so that all members can view and revise them as needed. What is the best communication channel for doing this? a. Blog b. Wiki c. Text messaging d. Social networking
b. Wiki
Which of the following is the most accurate statement about e-mail messages in the workplace? a. E-mail has made paper-based documents obsolete in today's workplace. b. Because e-mail is such an informal communication channel, today's e-mail users are encouraged to ignore stylistic and grammatical considerations. c. Attaching a PDF file to an e-mail message ensures that the message received looks exactly as the writer intended it. d. The telephone is twice as likely as e-mail to be used to communicate at work.
c. Attaching a PDF file to an e-mail message ensures that the message received looks exactly as the writer intended it.
Which of the following is considered an appropriate best practice when sending e-mail messages? a. Write important messages in all capital letters to emphasize them. b. Never send attachments because they often carry viruses. c. Don't forward messages without permission. d. Send blanket copies of all e-mail messages to make sure that everything you do is documented.
c. Don't forward messages without permission.
Brianna, a sales rep, has just learned that she will be allowed to text with her colleagues and clients during work hours. What is the best advice you can give her to ensure that she is using this tool professionally? a. Because texting is completely secure, use text messaging to send confidential or sensitive information instead of sending this information via e-mail. b. Don't worry about using proper grammar or spelling; the whole point of sending text messages is to be fast. c. Don't text while driving a car on her sales calls. d. Brianna should do all of these.
c. Don't text while driving a car on her sales calls.
Annette wants to start a blog for her small business. What should she do first? a. Start writing blog entries about topics that showcase her expertise and insights. b. Post lots of photos to give her blog visual interest. c. Identify her audience. d. Choose the right keywords so that search engines will find her blog.
c. Identify her audience.
19. Which of the following is the most effective closing for an e-mail message? a. Please do not hesitate to call if you have any questions. b. Please let me know at your earliest convenience. c. Please send your time sheet to me by August 31. d. Please let me know if I can be of further assistance.
c. Please send your time sheet to me by August 31.
Which of the following situations is most appropriate for sending an e-mail message? a. Caitlin must deliver a negative performance review to one of her employees. b. Drew must send salary information to the company's accountant. c. Sabrina must send the month's sales data to her department. d. Martin must send his company's credit card information to complete a purchase.
c. Sabrina must send the month's sales data to her department.
Jacqueline is sending an e-mail message to a list of receivers. What is the most efficient way she can send the same message but avoid revealing all e-mail addresses to the entire group of recipients? a. Send a separate message to each individual. b. Send a message to the first person and ask that individual to forward it to the next person, and so on. c. Use the Bcc function in her e-mail program. d. Use the Cc function in her e-mail program.
c. Use the Bcc function in her e-mail program.
6. Ivan has discovered a production problem that will cause this month's shipments to be a few days late. Because his British customers will need to know about this problem right away, Ivan should a. write a letter. b. send a memo. c. send an e-mail message. d. arrange for a face-to-face visit.
c. send an e-mail message.
What is a benefit of instant messaging? a. Instant messaging allows real-time communication with colleagues anywhere in the world. b. Instant messaging is a convenient alternative to the telephone. c. Instant messaging allows people to share information immediately and make decisions quickly. d. All of these choices are benefits of instant messaging.
d. All of these choices are benefits of instant messaging.
Why are employers concerned with employees misusing electronic media in the workplace? a. Misuse costs employers millions of dollars in lost productivity. b. Misuse can lead to costly litigation. c. Misuse can lead to security problems. d. Employers have all of these concerns.
d. Employers have all of these concerns.
Chatham Industries would like to provide live tech support to its customers. What is the best communication channel for doing this? a. E-mail b. Blog c. Podcast d. Instant messaging
d. Instant messaging
What is the best advice for writing e-mail messages? a. If you include the purpose in the subject line, don't repeat it in the opening. b. To reduce the number of messages sent and received, an e-mail message should discuss more than one topic. c. Use e-mail to deliver both sensitive and nonsensitive information. d. Make your e-mail messages easier to comprehend by using numbered lists and headings.
d. Make your e-mail messages easier to comprehend by using numbered lists and headings.
Which of the following statements about social and professional networking sites is most accurate? a. Social networking sites such as Facebook and MySpace are used solely for entertainment and leisure. b. Companies use social networks to connect with external audiences but not for internal audiences. c. Fewer than 25 percent of all consumers between the ages of 14 and 75 regularly visit social online communities, although this figure is expected to grow. d. Some companies have developed detailed policies to cover all forms of self-expression online.
d. Some companies have developed detailed policies to cover all forms of self-expression online.
Sending really short messages (160 or few characters) from mobile phones and other wireless devices is called ____________________ messaging.
text
In most businesses today, e-mail is the communication channel of choice.
True
Rachel is resigning from her position as a marketing specialist and would like a permanent record of her official resignation. What is the best communication channel for her to resign and to inform her supervisor of her resignation? a. Letter b. E-mail message c. Instant message d. Test message
a. Letter
An e-mail message is erased from the company's computer system as soon as the receiver deletes it.
False
Any information found on a wiki can be assumed to be accurate
False
Because e-mail messages are more informal than other communication channels, you do not have to worry so much about using proper spelling and grammar.
False
A professional blog should provide fresh content regularly.
True
As Jarrod begins his business career, he will probably find himself writing more ____ than other types of messages. a. letters b. memos c. e-mail messages d. text messages
c. e-mail messages
The subject line of an e-mail message should a. be a complete sentence. b. end with a period. c. summarize the main idea. d. All of these choices
c. summarize the main idea.
Which of the following electronic media practices could get you fired? a. Sending sexually explicit or offensive jokes to your coworkers. b. Posting offensive blog content. c. Spending too much time sending and receiving personal IMs and e-mail messages. d. All of these actions could get you fired.
d. All of these actions could get you fired.
Maya will be using e-mail on the job and wants to learn how to write effective subject lines. What is the best advice you can give her? a. If your e-mail discusses more than one topic, leave the subject line blank. b. Use all lowercase letters when typing the subject line. c. Use words such as Free to entice your reader to open your message immediately. d. Update your subject line to reflect the current topic in a thread of messages.
d. Update your subject line to reflect the current topic in a thread of messages.
Instant messages and text messages can become evidence in court cases and lawsuits.
True
Instant messaging is more interactive and immediate than e-mail.
True
Misuse of e-mail and the Web by employees is costly to employers in terms of lost productivity and possible litigation.
True
Producing a simple podcast requires sophisticated equipment.
False
Readers look for deadlines and action language in the body of an e-mail message.
False
To keep your personal and professional lives separate, you should ignore any "friend" requests from your colleagues when using social networking sites.
False
Type your name at the bottom of an e-mail message only when you are writing to someone you don't know.
False
Very few U.S. businesses use social media for recruiting because it is unreliable
False
Instant messages can be exchanged only on computers
False
Leyla must be able to access her company's accounting records and accounting software from remote locations. What technology will allow her to store and access data and software application in remote network clusters? a. E-mail b. Twitter c. Cloud computing d. Social networking sites
c. Cloud computing
The storing and accessing of data along with software applications in remote network clusters is called ____________________ computing.
cloud
Instant messaging (IM) and texting should not be used professionally.
False
Desktop computers remain hugely popular in today's workplace.
False
E-mail is an effective communication channel for sending sensitive or confidential information
False
Which of the following subject lines is most effective? a. Help! b. Free Quote c. Sales Meeting on January 30 d. Department Meeting
c. Sales Meeting on January 30
____________________ means that you provide links on your blog to other sites or blogs on the Web that you find valuable and that are related to your business or industry.
Blogrolling
Free Offer is an example of an effective, attention-getting subject line.
False
In the workplace, Wikis are used exclusively by information technology departments
False
Typical search engines favor Web resources that generate the most traffic.
True
Including a subject line in an e-mail message is optional because these messages are usually short.
False
Paper-based letters and interoffice memos are no longer used in today's workplace.
False
____________________ messaging involves the exchange of text messages in real time between two or more people logged into a special service.
Instant
Knowledge and information workers are expected to remain tethered to their jobs wherever they are.
True
The shift from storing information on isolated machines to information sharing in digital and social networks is seen by some as the largest growth opportunity since the Internet boom.
True
Andrew would like to use instant messaging on the job to communicate one-on-one with his customers. What is the first thing Andrew should do? a. Contact his customers to let them know he will begin using instant messaging to communicate with them. b. Ask his supervisor for permission to use instant messaging. c. Set up an instant messaging account with a well-known IM client. d. Come up with a clever screen name to use while instant messaging.
b. Ask his supervisor for permission to use instant messaging
Victoria has asked your advice to make sure that the content and tone of her e-mail messages are professional. What would you tell her? a. Use humor in your messages to make them enjoyable to read. b. Don't send anything you wouldn't want published. c. Don't worry about grammar, punctuation, and spelling unless you're writing to people outside the organization. d. Use e-mail to avoid personal contact with your colleagues in order to save them time.
b. Don't send anything you wouldn't want published.
What is the best advice for organizing e-mail messages? a. Place the action information in the first paragraph so that it's not overlooked. b. Explain and justify the main idea in the body of the message. c. Start the message with something conversational and friendly before getting to the main point. d. All of these choices
b. Explain and justify the main idea in the body of the message.
Monique wants to be an effective e-mail communicator. What should she do? a. Use bullets and headings to organize longer messages. b. Consider cultural differences. c. Double check before hitting the Send button. d. Monica should do all of these.
d. Monica should do all of these.
A(n) ____________________ is a digital media file that is distributed over the Internet and downloaded on portable media players and personal computers.
podcast
The best passwords use a combination of letters, numbers, and symbols.
True
Karen, a real estate agent, wants to create simple podcasts that will allow her clients to take virtual tours of available properties. What will she need to create these simple podcasts? a. A recording, editing, and publishing software program such as Audacity and a digital recorder b. A sophisticated microphone and other audio equipment c. A professional recording room and professional actors to record the podcasts d. All of these choices
a. A recording, editing, and publishing software program such as Audacity and a digital recorder
Daniel has to compose an important e-mail message to a client. What is the best way to get started? a. Consider composing this important e-mail message offline. b. Write a subject line that will grab his reader's attention, even if it's not related to the message. c. Use emoticons, such as happy faces, to express feelings in his e-mail message. d. Pay one of his colleagues to write the message for him.
a. Consider composing this important e-mail message offline.
Which of the following statements about digital media in the workplace is least accurate? a. Most workplaces today are completely paperless. b. Writing skills are important in today's workplace. c. Desktop computers are quickly becoming obsolete in many workplaces today. d. Electronic communication is the lifeblood of a functioning organization today.
a. Most workplaces today are completely paperless.
Which of the following is the best subject line for an e-mail message? a. Sales Meeting Changed to May 18 at 2 p.m. b. Meeting Change to Discuss Poor Sales c. Sales Meeting d. The Sales Department Announces a Change in Its March Meeting to Discuss Sales Volume.
a. Sales Meeting Changed to May 18 at 2 p.m.
Which of the following is not a common business use of blogs? a. To allow remote team members to share information and to access and edit their documents online b. To provide up-to-date company information to the press and the public c. To invite opinions and feedback from customers and industry experts d. To recruit potential employees
a. To allow remote team members to share information and to access and edit their documents online
Randy must read and reply to several e-mail messages. What is the best tip he can follow to make sure that he handles his e-mail professionally? a. Automatically return the sender's entire message when replying. b. Even if you can't reply immediately, acknowledge receipt. c. Read and reply to each e-mail message in your inbox before moving on to the next message. d. Print every e-mail message you receive to make sure you have proper documentation.
b. Even if you can't reply immediately, acknowledge receipt.
What is the most accurate statement about e-mail messages? a. Because e-mail is private communication, it may not be used in court cases. b. Even if you delete an e-mail message, it can still remain on servers or networks. c. An e-mail message is accessible to only the person the message is sent. d. E-mail messages can easily be retrieved, corrected, or revised after they have been sent.
b. Even if you delete an e-mail message, it can still remain on servers or networks.
What is a disadvantage of text messaging? a. Using text messaging on the job lowers productivity. b. Incompatible wireless standards have prevented the reach of short message services (SMS) across continents. c. Texting is a relatively high-cost substitute for voice calls. d. Text messaging is an indiscreet way of communicating.
b. Incompatible wireless standards have prevented the reach of short message services (SMS) across continents.
Jocelyn will be using e-mail and the Web professionally for the first time and wants to stay out of trouble at her new job. What is the best advice to give her? a. Set up a separate personal e-mail account so that she can send and receive e-mail at work without using her work account. b. Learn the company's rules about e-mail and Web use. c. Store her music library and photos on her company computer so that she can easily share them with her colleagues. d. Jocelyn should do all of these.
b. Learn the company's rules about e-mail and Web use.
Which of the following is the most effective opening for a routine e-mail message? a. I am writing this message to let you know about our next department meeting. b. Our next department meeting will be held on Thursday, April 18, at 2 p.m. c. We have a lot of issues to discuss at our next department meeting. d. Hope your day is going well so far! I'm so glad it's almost Friday!
b. Our next department meeting will be held on Thursday, April 18, at 2 p.m.
Which of the following statements about blogs is most accurate? a. Blogs are always written by just one person. b. The biggest advantage of business blogs is that they potentially reach a far-flung, vast audience. c. Although wikis allow visitors to leave public comments, blogs do not. d. Almost all blogs on the Web are active, meaning that posts were published within three months.
b. The biggest advantage of business blogs is that they potentially reach a far-flung, vast audience.
Which of the following is not a standard guide word used in e-mail messages? a. TO: b. FROM: c. RESPONSE: d. DATE:
c. RESPONSE:
Action information such as dates and deadlines should be placed in the ____________________ of an e-mail message.
closing
Ashley has just been hired for her first full-time position and knows that she'll have access to the Web during her workday. What should she do to appear professional on the job? a. Avoid or minimize sending personal e-mails or texts from work. b. Don't download free software or utilities to her company computer. c. Be careful when blogging, tweeting, or posting on social networking sites, even when she is not working. d. Ashley should do all of these.
d. Ashley should do all of these.
What is the most accurate statement about instant messaging and texting on the job? a. If you're allowed to instant message and text on the job, assume that you can communicate with your friends and family during work hours. b. To use instant messaging and texting most efficiently on the job, make yourself available at all times during working hours. c. Use ample jargon, slang, and abbreviations to make your instant messages and text messages as short as possible. d. Because instant messages and text messages can be saved, don't say anything that could damage your reputation or that of your organization.
d. Because instant messages and text messages can be saved, don't say anything that could damage your reputation or that of your organization.
Which of the following is not a reason that electronic communication is so important in organizations today? a. Today's managers need employees to be able to respond rapidly wherever they are located geographically. b. Employees with more decision-making power must collect, exchange, and evaluate more information. c. Cross-functional teams, which often function virtually, need to be able to communicate quickly and efficiently. d. E-mail ensures that a message will be understood by the recipient.
d. E-mail ensures that a message will be understood by the recipient.
How do organizations use podcasts? a. Major news organizations and media outlets podcast radio and TV shows. b. Colleges and universities use podcasts to allow students to access instructors' lectures, interviews, sporting events, and other content. c. Businesses use podcasts to send audio and video messages to customers and to provide training to employees. d. Organizations use podcasts for all of these.
d. Organizations use podcasts for all of these.
Most e-mail messages begin by ____________________; that is, they reveal the main idea immediately.
frontloading
TO, FROM, DATE, and SUBJECT are examples of ____________________ words that appear at the top of e-mail messages
guide
Even privacy settings on social networking sites do not guarantee complete protection
True
What is the best advice for formatting e-mail messages? a. Try to keep the total message under three screens in length. b. Include a greeting only if you are writing to someone within your organization. c. To save time while composing, type your e-mail message using all lowercase letters. d. Understand that typing your name at the bottom of an e-mail message is optional.
a. Try to keep the total message under three screens in length.
Which of the following services will allow you to send instant messages? a. AOL Instant Messenger (AIM) b. Yahoo Messenger c. Google Talk d. All of these choices
d. All of these choices
Subject lines such as Free Information should be avoided in e-mail messages because the word "Free" may trigger ____________________ filters.
spam
A mandatory part of an e-mail message is the ____________________ line, which summarizes the message's central idea, thus providing quick identification for reading and for filing.
subject
