BUSI 440 CH 11

A study of ratings of managers found that approximately only _____ percent of the managers were rated below average.

5

In situations where the nature of the task is so uncertain that it may be difficult to specify expected goals, the most appropriate rating format is _____.

A standard rating scale

In which of the following jobs is it most appropriate to use behaviorally anchored rating scales?

An assembly line job that requires tightening nuts on an engine

During the performance review of her employees, Sarah gives higher ratings to employees from her hometown, Oklahoma, as she believes that people from Oklahoma are hard working and trustworthy. Which of the following rating errors is Sarah exhibiting?

Clone error

Central tendency errors are the most difficult form of error to eliminate.

False

Subordinate ratings are more accurate when they are not anonymous.

False

The performance of hourly workers is more accurately tied to quantifiable measures than the performance of managerial workers.

False

When raters must justify their scoring of subordinates in writing, the rating is less accurate.

False

Which of the following is a negative outcome of the management by objectives method?

Increase in performance pressure and stress

Last year your performance was not very good and your performance rating was below average, but this year you have done very well by exceeding your performance goals. To your surprise, your boss gives you just an average performance rating. What error has your boss most likely committed?

Spillover eror

Some experts argue that applying total-quality-management principles to performance appraisals can improve them.

True

Deming's major argument regarding performance appraisals is that:

the work situation is the major determinant of performance.

Which of the following is statements is true of leniency errors?

It is the error of consistently rating someone higher than is deserved.

Louie received the highest performance rating and is in the second quartile of his pay range. He received a pay increase of 8 percent. Bart also received the highest performance rating and is in the fourth quartile. Given the way most merit increase grids work, what size of pay increase would you expect Bart to receive?

Less than 8 percent

Which of the following is NOT true regarding performance appraisals?

Race has no effect in layoff decisions.

Which of the following statements is true regarding rater training?

Training to reduce halo errors and improve accuracy has been most successful.

Employees who are dissatisfied with performance appraisals are less satisfied with their pay.

True

Keeping a performance diary can help employers defend against discrimination charges stemming from performance ratings.

True

Among peer raters, the most objective evaluations are given by:

high-performing workers

A major criticism of standard rating scales is that:

raters have different definitions of scale levels.