Business Administration- Human Relations/People Skills

Which act prohibits private employers, state and local governments, employment agencies, and labor unions from discriminating against qualified individuals with disabilities?

ADA of 1990

Which of the following was developed in 2001 as the dissatisfaction with performance management processes began to increase?

Agile Manifesto

According to Nohria, Groysberg, and Lee, within an organization, the primary lever to address the drive to ____ is the reward system.

Aquire

In performance appraisal of his 14 employees, Jermaine fails to recognize either very good or very poor performers. Which of the following errors reflects Jermaine's action?

Central tendency

Which of these groups are classified as formal?

Command and task

Responses such as reflective thinking, delay responding, and adapting are considered _____ responses to conflict.

Constructive and passive

Which of these influences group cohesiveness? A. Group homogeneity B. Group maturity C. Group size D. Success

E. All of the above

At BAC Toys, employees go through hiring and onboarding, to performance management and talent development, all the way through to transitions such as job change and promotion, to retirement and exit. This is called ______.

Employee life cycle

BARS is significantly different and complex than the behavioral observation scale.

False

Because of missing common interests or social needs, people rarely join informal groups.

False

Common with norming is intergroup conflict.

False

Decoding is the process by which individuals initiating the communication translate their ideas into a systematic set of symbols (language), either written or spoken.

False

In corrective feedback, the receiver provides non-evaluative information to the communicator.

False

Managing the team's paradox "or space between the team and its external forces, stakeholders, and pressures" is a delicate balance of employees, stockholder management, and profits.

False

Once established and understood, the incentive programs do not need to be monitored over time.

False

Performance appraisals are one of the least important and one of the most mishandled aspects of management.

False

Performance management began as a simple tool used for employee development.

False

Unfortunately, little feedback regarding quantity and quality of job performance comes from performance appraisals.

False

Human resource management includes the leadership and facilitation of all the following key life cycle process areas EXCEPT:

Finacial management and compliance

When people are among _____ teammates, the team is susceptible to groupthink.

Homogeneous and like-minded

Which of these represent a technique that records who says what to whom in a group?

Interaction process analysis

Which of these refers to the information society, using knowledge to generate tangible and intangible values?

Knowledge economy

Which of the following is described as a manager's key to corporate reputation management?

Lanuage

Managers are responsible for the work of the people in their unit, and their actions in this regard are directly related to their role as which of these?

Leader

Susan has a reputation as "a wonderful supervisor" during performance evaluation as all her employees always gets a 5 out of 5 on all criteria. Which of the following errors reflects Susan's action?

Leniency

In which interpersonal role do managers establish and maintain contacts outside the vertical chain of command?

Liaison

_______ technique requires that one team member to assume the role where she or he extracts buried disagreements within the team and sheds the light of day on them. They must have the courage and confidence to call out sensitive issues and force team members to work through them.

Mining

_____ extends rights to many private-sector employees, including the right to organize and bargain with their employer collectively.

NLRA of 1947

Body language and facial expression are examples of which of these?

Nonverbal communication

Which of these is known for its efficiency and immediacy?

Oral communication

The ________ role involves managers making decisions about who gets what, how much, when, and why.

Resource allocator

Which of these refers to a condition where individuals may simply receive too many role-related messages? Group of answer choices

Role overload

Particularly prevalent with managerial personnel, ______ about pay rates seems to be a widely accepted practice in work organizations.

Secrecy

When people join groups because they want to interact with other people and develop meaningful relationships, it describes which of the following reasons why they join groups?

Social needs

In which stage the members clash for control of the group and people begin to choose sides?

Storming

As a college professor, Marion has a reputation of being a tough professor and even a ridiculously tough grader. Students generally say that no one in the history of her class has ever received an "A" and at least 40 percent of the class fails when they do not necessarily have to. Which of the following errors reflects Marion's reputation?

Strictness

______ is the technique of reorganizing to reduce friction on the team.

Structural intervention

Which of these groups are considered relatively temporary?

Task and interest

Best practices for effective recruiting of key leadership hires suggest that every two to three years there should be a review of high-level leadership requirements based on the strategic plan.

True

Between group size and productivity no clear relationship has been found.

True

Certainly, the most unpopular method of evaluation used in organizations today is the graphic rating scale.

True

Teams work best when they have a compelling reason for being, and it is thus more likely that the teams will be successful and live up to performance expectations.

True

The identification of poor performers is a challenge that has existed since the earliest days of performance management, and even the most formal performance management process does not seem to be particularly good at weeding out poor performers.

True

The process of becoming a high-performance team is not a linear process.

True

ining is a technique that can be used in teams that tend to avoid conflict.

True

According to the evolution of HR work, ______ focused on the design of innovative HR practice areas such as compensation, learning, communication, and sourcing.

Wave 2

Which of these describes an expected behavior pattern assigned or attributed to a particular position in the organization?

Work roles

All of the following are Edward Lawler's conclusions concerning the relationship between rewards and satisfaction EXCEPT:

employees develop ties with organizations when they perceive that the organization is interested in their welfare and willing to protect their interests

Managers, across industries, spend about _____% of their time in verbal interaction.

75%