MGT
We are such poor listening because
We have not been taught how to listen well
________ skills are particularly important in today's workplace and crucial to your success in an organization
Writing
The flow of information from managers to their employees is called
Downward communication
_______ is the belief that an individual's own cultural group is superior
Ethnocentrism
The best listeners are ____ listeners
active
Terms such as few, several, some, and as soon as possible may be considered ________ and too broad
ambiguous
Although instant and text messaging are commonly used for business communication today, most companies avoid using social media
False
An ideal team member size is seven to nine
False
By far, the most expressive part of your body is your right hand
False
Communication is a linear, static process
False
In business organizations, team writing is not commonly used for sale proposals
False
One way to improve listening skills is to interrupt the speaker as often as possible
False
One way to succeed at making presentations is the "wing it"
False
Upward communication refers to the flow of communication from upper-level employees or managers down to lower-level employees
False
Voice technologies and text messaging are poor choices for interpersonal communication at work
False
Your closing should introduce the tropic, identify the purpose, and preview the presentation
False
The waitress brought us our dinner. This statement shows ______ bias
Gender
In a business environment, you need to consider _______ consequences of your communication because anything you write and say may become public if your company is used or is part of a government investigation
Legal
When faced with an ethical decision, you should ask yourself
"Does my action comply with company policies and guidelines?"
An appropriate reaction to a team's problems meeting a deadline is
"What can I do to help the team?"
Three factors, conflict, conformity, and _____, greatly affect a team's performance and how much team members enjoy working together
consensus
The meaning we attach to time depends on our _____, our status, and the specific situation
culture
If interpersonal conflict develops into a permanent part of the group interaction, it is best to
dress the conflict directly
For smart companies, listening online isn't just about having a presence- its about
engaging customers
Use _____ meetings for the most important business interactions
face-to-face
According to one insurance company's definition, _____ is about respecting and valuing the unique dimensions each agent and employee adds to the organization
inclusion
Well all interpret events through our own mental filter, and that filter is based on our unique knowledge, experiences, and
perspectives
To listen more effectively, you should give the speaker your undivided attention, stay open-minded, involve yourself in the communication, adn
refrain from interrupting
When communicating with people from different cultures, whether at home or abroad, you should
show respect
To keep a meeting focused and productive, you should
state the purpose of the meeting and review the agenda upfront
When communicating across generations in the workplace, you should
think of the older worker as an individual rather than part of a stereotypical group
A tip for smartphone use is
to avoid taking calls during meetings unless this is the norm
Which meetings format provides the best alternatives for face-to-face meetings
video-based
Oral messages may be transmitted through
videoconferencing
Businesspeople in both asian and latin american countries tend to favor long negotiations and slow deliberations
True
Communication is the process of sending and receiving verbal as well as nonverbal messages
True
Giving and receiving feedback should be part of every team's culture
True
Intranets are useful for engaging and listening to employees online
True
Make your team presentation look as though it were prepared and given by a single person
True
Multiculturalism refers to appreciating diversity among people, typically beyond differences in countries of origin
True
Verbal barriers include
All of these are correct Overabstraction, polarization, ambiguity and inappropriate use of expressions, differences in language or interpretation
E-mail and text messaging are useful for
All of these are correct confirming deliveries and sending product alerts, sending important info, providing fast client contact
Technology can be used for work in teams to
All of these are correct. improve knowledge management and work outcomes, improve work process, decrease the number of meetings
Nonverbal communication includes
All of these are correct. touch, space, and territory, body movement and physical appearance, voice qualities and time
Examples of environmental noise include
Poor auspices and extreme temperatures
Communication consists of the communication need, sender, message, audience, and:
Response
A meeting agenda helps focus the attention of both the facilitator and the participants
True
A word's denotation refers to its literal, dictionary meaning
True