MGT

We are such poor listening because

We have not been taught how to listen well

________ skills are particularly important in today's workplace and crucial to your success in an organization

Writing

The flow of information from managers to their employees is called

Downward communication

_______ is the belief that an individual's own cultural group is superior

Ethnocentrism

The best listeners are ____ listeners

active

Terms such as few, several, some, and as soon as possible may be considered ________ and too broad

ambiguous

Although instant and text messaging are commonly used for business communication today, most companies avoid using social media

False

An ideal team member size is seven to nine

False

By far, the most expressive part of your body is your right hand

False

Communication is a linear, static process

False

In business organizations, team writing is not commonly used for sale proposals

False

One way to improve listening skills is to interrupt the speaker as often as possible

False

One way to succeed at making presentations is the "wing it"

False

Upward communication refers to the flow of communication from upper-level employees or managers down to lower-level employees

False

Voice technologies and text messaging are poor choices for interpersonal communication at work

False

Your closing should introduce the tropic, identify the purpose, and preview the presentation

False

The waitress brought us our dinner. This statement shows ______ bias

Gender

In a business environment, you need to consider _______ consequences of your communication because anything you write and say may become public if your company is used or is part of a government investigation

Legal

When faced with an ethical decision, you should ask yourself

"Does my action comply with company policies and guidelines?"

An appropriate reaction to a team's problems meeting a deadline is

"What can I do to help the team?"

Three factors, conflict, conformity, and _____, greatly affect a team's performance and how much team members enjoy working together

consensus

The meaning we attach to time depends on our _____, our status, and the specific situation

culture

If interpersonal conflict develops into a permanent part of the group interaction, it is best to

dress the conflict directly

For smart companies, listening online isn't just about having a presence- its about

engaging customers

Use _____ meetings for the most important business interactions

face-to-face

According to one insurance company's definition, _____ is about respecting and valuing the unique dimensions each agent and employee adds to the organization

inclusion

Well all interpret events through our own mental filter, and that filter is based on our unique knowledge, experiences, and

perspectives

To listen more effectively, you should give the speaker your undivided attention, stay open-minded, involve yourself in the communication, adn

refrain from interrupting

When communicating with people from different cultures, whether at home or abroad, you should

show respect

To keep a meeting focused and productive, you should

state the purpose of the meeting and review the agenda upfront

When communicating across generations in the workplace, you should

think of the older worker as an individual rather than part of a stereotypical group

A tip for smartphone use is

to avoid taking calls during meetings unless this is the norm

Which meetings format provides the best alternatives for face-to-face meetings

video-based

Oral messages may be transmitted through

videoconferencing

Businesspeople in both asian and latin american countries tend to favor long negotiations and slow deliberations

True

Communication is the process of sending and receiving verbal as well as nonverbal messages

True

Giving and receiving feedback should be part of every team's culture

True

Intranets are useful for engaging and listening to employees online

True

Make your team presentation look as though it were prepared and given by a single person

True

Multiculturalism refers to appreciating diversity among people, typically beyond differences in countries of origin

True

Verbal barriers include

All of these are correct Overabstraction, polarization, ambiguity and inappropriate use of expressions, differences in language or interpretation

E-mail and text messaging are useful for

All of these are correct confirming deliveries and sending product alerts, sending important info, providing fast client contact

Technology can be used for work in teams to

All of these are correct. improve knowledge management and work outcomes, improve work process, decrease the number of meetings

Nonverbal communication includes

All of these are correct. touch, space, and territory, body movement and physical appearance, voice qualities and time

Examples of environmental noise include

Poor auspices and extreme temperatures

Communication consists of the communication need, sender, message, audience, and:

Response

A meeting agenda helps focus the attention of both the facilitator and the participants

True

A word's denotation refers to its literal, dictionary meaning

True