business chapter 1-2 test

a manager striving to improve organizational ______ is accomplishing tasks that helps fulfill organizational objectives a. efficiency b. effectiveness c. functionality d. synergy e. productivity

b. effectiveness

5. Which of the following statements about the origins of management is true? a. Job enrichment was developed during the last half of the twentieth century. b. Management as a field of study is only about 125 years old. c. Information management appeared with the first computers. d. The use of management functions would have made the building of the Egyptian pyramids more efficient. e. All of the above statements about the origin of management are true.

b. management as a field of study is only about 125 years old

Which skills increase in their importance to success as managers rise through the managerial ranks? a. human skills and decisional skills b. informational skills and the motivation to manage c. conceptual skills and the motivation to manage d. conceptual skills, technical skills, and human skills e. human skills and informational skills

c. conceptual skills and the motivation to manage

In a departure from mainstream management thinking, Mary Parker Follett believed: a. rules and procedures should be applied without favoritism b. group dynamics produces positive peer pressure c. conflict could be beneficial d. work specialization was the key to efficiency e. pay should be performance-based

c. conflict could be beneficial

Managers who train and supervise the performance of nonmanagerial employees, and who are directly responsible for producing the company's products or services, are categorized as: a. general managers b. middle managers c. first-line managers d. team leaders e. top managers

c. firsts line managers

A manager engaged in the _______ management function of and taking corrective action when needed. a. planning b. organizing c. leading d. controlling e. motivating

d. controlling

Frederick Taylor is famous for: a. developing time and motion studies b. first defining the functions of managers c. developing the 14 principles of management d. creating the principles of scientific management e. doing all of these

d. creating the principles of scientific management

At about the same time as management theorists were developing scientific management principles in the United States, Max Weber was in Europe developing: a. human relations management b. group dynamics theory c. systems management d. contingency management e. bureaucratic management

e. bureaucratic management

Typical responsibilities for _____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals. a. top managers b. shift supervisors c. first-line managers d. team leaders e. middle managers

e. middle managers

Which type of skills tends to be most important to the success of lower-level managers? a. decisional skills b. human skills c. conceptual skills d. motivation to manage e. technical skills

e. technical skills

According to Henri Fayol's 14 principles of management, ____ requires that each employee should report to and receive orders from just one boss. a. unity of direction b. centralization c. vertical authority d. span of management e. unity of command

e. unity of command

Human relations management focused on managers' roles and authority.

false, focuses on psychological and social aspects of work

Frederick Taylor was the father of systems management.

false, he was the father of scientific management

The four classical functions of management are (1) making things happen, (2) meeting the competition, (3) organizing people, projects, and processes, and (4) leading.

false, the 4 are planning, organizing, leading , and controlling

A Gantt chart can be used to track informal communication paths.

false, the Gantt chart shows which tasks must be completed at which times in order to complete a project or task

Managers are responsible for doing the basic work in the company.

false, their job is to help others do the basic work

Companies look for a total of four sets of skills in individuals to identify potential managers. These desired skills are technical skills, human skills, conceptual skills, and motivation to manage.

true

Management ideas and practices have actually been used from the earliest times of recorded history.

true

Top managers are responsible for creating a context for change in the organization

true

Upper-level managers may actually spend more time dealing with people than lower-level managers.

true

A systems view of management allows managers to: a. deal with the complex environment in which their companies operate b. manage employee attendance c. communicate efficiently d. store and retrieve all types of information e. eliminate production bottlenecks

a. deal with the complex environment in which companies operate

________ involves managing the daily production of goods and services. a. Operations management b. Resource management c. Systems management d. Contingency management e. Bureaucratic management

a. operations of management

The sales manager is in charge of monitoring the expense accounts of her sales force. In this decisional role, she acts as a(n): a. resource allocator b. entrepreneur c. disturbance handler d. monitor e. disseminator

a. resource allocator

Frank and Lillian Gilbreth are important to management because they: a. used motion studies to eliminate unnecessary or repetitive motions from the work process b. proved the effectiveness of nonfinancial motivators in convincing workers to strive for organizational goals c. realized how the principles of sociology applied to worker performance d. viewed the organization as a system that influenced its environment and that was influenced by its environment e. identified the four functions managers perform

a. used motion studies to eliminate unnecessary or repetitive motions from the work process