Business Chapter 2 and 3

When managers use a management information system to...

Answer "what if" questions-these are only used if something wrong is happening in the business

A manager who believes that employees are not very interested or motivated by their work will use

Autocratic leadership

As first level managers, supervisors are responsible for

Day-to-day operations of the business

Managers who use close management believe that

Employees only work because they have to

When confronted with an employee's personal problem that affects the employee's work or that of other employees, the manager should

Help the employee identify services offered by the business that will help solve the problem

The first step in the problem solving procedure is to

Locate and identify the problem

Of the four leadership styles, the one which managers are most flexible in their approach is

Open leadership (??)

An appropriate way to improve the quality of work accomplished in a supervisors work area is for the supervisor to:

Spend a short amount of time helping an employee who is not performing correctly

The first level management in a company is typically

Supervisors

Getting people to support the same goals of the company and work well together to accomplish them is called

Team building

An effective work team has all of the following characteristics except

The manager monitors the work of the team closely

Which of the following is not found in a work schedule?

The way the work tasks will be evaluated

Which of the following statements about the roles of managers is true?

They solve problems and take corrective action but also reward success

Which of the following statements about leadership is true?

With proper training, most people can become effective leaders

Management information system

a computer based system that stores, organizes, and provides information about a business

A manager who discusses possible solutions with employees and seeks their advice before making a decision is a

democratic leader

Work schedules

identify the tasks to be done, employees assigned to work, and the time frame for completion of the task

Performance review

procedure that evaluates the work and accomplishment of an employee and provides feedback and performance

An employee who understands a particular work procedure very well and uses that information to help other employees has

Expert power

Power given to people because of their superior knowledge about the work is

Expert power

Which of the following is not a step in the problem solving process?

Identify the symptoms

Appropriate procedures for handling violations of work rules would include all of the following except

Ignore minor violations but respond to major violations

Which of the following is NOT one of the factors that determines the effectiveness of a supervisor's job

Increases in the company's total profits

Which of the following statements about leadership in business is not true?

Leadership and management mean the same thing

Leadership ability is important to managers because

Leadership helps managers satisfy employees' needs while also meeting the goals of the business

Which type of power is not related to leadership characteristics

Position

Which of the following is not one of the roles of a successful manager?

Rule enforcer

Work Coach

an experienced manager who meets regularly with a new manager to provide feedback and advice