Business Chapter 2 and 3
When managers use a management information system to...
Answer "what if" questions-these are only used if something wrong is happening in the business
A manager who believes that employees are not very interested or motivated by their work will use
Autocratic leadership
As first level managers, supervisors are responsible for
Day-to-day operations of the business
Managers who use close management believe that
Employees only work because they have to
When confronted with an employee's personal problem that affects the employee's work or that of other employees, the manager should
Help the employee identify services offered by the business that will help solve the problem
The first step in the problem solving procedure is to
Locate and identify the problem
Of the four leadership styles, the one which managers are most flexible in their approach is
Open leadership (??)
An appropriate way to improve the quality of work accomplished in a supervisors work area is for the supervisor to:
Spend a short amount of time helping an employee who is not performing correctly
The first level management in a company is typically
Supervisors
Getting people to support the same goals of the company and work well together to accomplish them is called
Team building
An effective work team has all of the following characteristics except
The manager monitors the work of the team closely
Which of the following is not found in a work schedule?
The way the work tasks will be evaluated
Which of the following statements about the roles of managers is true?
They solve problems and take corrective action but also reward success
Which of the following statements about leadership is true?
With proper training, most people can become effective leaders
Management information system
a computer based system that stores, organizes, and provides information about a business
A manager who discusses possible solutions with employees and seeks their advice before making a decision is a
democratic leader
Work schedules
identify the tasks to be done, employees assigned to work, and the time frame for completion of the task
Performance review
procedure that evaluates the work and accomplishment of an employee and provides feedback and performance
An employee who understands a particular work procedure very well and uses that information to help other employees has
Expert power
Power given to people because of their superior knowledge about the work is
Expert power
Which of the following is not a step in the problem solving process?
Identify the symptoms
Appropriate procedures for handling violations of work rules would include all of the following except
Ignore minor violations but respond to major violations
Which of the following is NOT one of the factors that determines the effectiveness of a supervisor's job
Increases in the company's total profits
Which of the following statements about leadership in business is not true?
Leadership and management mean the same thing
Leadership ability is important to managers because
Leadership helps managers satisfy employees' needs while also meeting the goals of the business
Which type of power is not related to leadership characteristics
Position
Which of the following is not one of the roles of a successful manager?
Rule enforcer
Work Coach
an experienced manager who meets regularly with a new manager to provide feedback and advice
