Business Chapter 3 Test

Professional Network

Includes coworkers, managers from other businesses, and other types of professionals.

Human Relations

Refers to how well people get along with each other when working together.

Work Rules

Regulations created to maintain an effective working environment in a business.

Leadership Style

The general way a manager treats and supervises employees.

Why do leaders need human relations skills?

They can have the employees reaching goals more efficiently.

Situational Leadership

Understands employees and job requirements and matches actions and decisions to the circumstances.

Are managers the only people who have power in an organization? - a. Yes - b. No

b. No

What are ways that businesses develop the leadership skills of employees?

Companies can encourage employees in team activities.

What are the beliefs about employees that lead to close management and to limited management?

- Close- not interested and need to be supervised - Limited- employees do their own thing

Labor Agreement

Contract between management and the union identifying rights and responsibilities of the business and its employees.

Leader

Earns the respect and cooperation of employees to effectively accomplish the work of the organization.

Close Management

Employees will not perform well unless they are closely managed. Employees work only because they have to. Employees will not work harder than they have to. Closely supervise and control employees. Make all important decisions. Use rewards and punishment to influence worker performance.

Reward Power

Power based on the ability to control rewards and punishments.

Why are soft skills highly desired by employees?

Soft skills to a person's character, attitude, and personality.

Power

The ability to control behavior.

Leadership

The ability to influence a group toward the achievement of a vision or set of goals.

What are the 4 types of Leadership Styles

-Autocratic Leadership -Democratic Leadership -Open Leadership -Situational Leadership

What are 5 examples of Soft Skills

-Communication -Teamwork -Networking -Problem Solving and Critical Thinking -Professionalism

What are some common characteristics good leaders possess?

-Intelligence -Judgment -Honesty -Understanding -Cooperation

What are the 4 types of Management Power?

-Position Power -Reward Power -Expert Power -Identity Power

What are three examples of Human Relation Skills?

-Self-Understanding -Understanding Others -Developing Job Satisfaction

Rules Violations

A list of punishments due to violating rules. Managers start out with little punishments and grow in severity if rules are violated more often.

Soft Skills

Are traits related to an individuals character, attitude, and personality, which greatly influence how he or she gets along with others at work.

Limited Management

Assume employees like responsibility and will take initiative, ask for ideas regularly managers spend more time on other activities.

Position Power

Comes from the position the manager holds in the organization

What should managers do when confronting an employee's difficult personal problem?

Be sympathetic and provide many options to help solve their problem.

Hard Skills

Can be learned and are related to how to do a specific job.

Employee Assistance Program (EAP)

Employer programs that provides confidential individual assistance including counseling and support services for employees experiencing serious personal or family issues.

Democratic Leadership

Encourage workers to share in making decisions about their work and work-related problems.

Power given to people because of their superior knowledge about the work is...

Expert Power

Which types of power are related to effective leadership characteristics?

Expert and identity power are related to effective leadership; position and reward power are not.

Autocratic Leaders

Leaders that give direct orders with detailed instructions. Works best with emergency situations.

Open Leadership

Gives little or no direction to employees. Employees are expected to understand the work that needs to be done, and methods, details, and decisions are left to individual employees or teams.

Flexible Management

If there is work employees may not like, more supervision may be necessary, if employees enjoy their work, they may not need to be supervised as closely.

Why are leadership characteristics important for employees to develop as well as for managers?

If they develop leadership characteristics as employees, they can gain the experience to one day become a leader as well as maintain relations within the company/ organization.

Leadership ability is important to managers because...

Leadership helps managers satisfy employees' needs while also meeting the goals of the business.

Personal Network

Includes people outside of the business environment, such as family, friends, neighbors, and other acquaintances.

Self-Understanding

Involves an awareness of your attitudes and opinions, your leadership style, your decision-making style, and your relationships with other people.

Team Building

Is getting people to support the same goals and work well together to accomplish them.

How can the inappropriate use of power by managers have a negative effect on employees? How might it negatively affect the business?

It could cause the employees to be unsatisfied and decrease the work productivity rate; the business could have a slow working system at lower levels resulting in a negative outcome/ consequences for the company.

Labor Unions

Organization of workers formed to represent their common interests in improving wages, benefits, and working conditions.

Expert Power

Power given to people because of their superior knowledge about the work.

Identity Power

Power given to people because others identify with and want to be accepted by them.

Rules

Prescribed guides for actions and conduct.

Are human relations skills considered to be as important to the success of a business as the ability to make decisions or operate a complicated piece of equipment? - a. Yes - b. No

a. Yes

Can a person have power because others identify with and want to be accepted by him or her? - a. Yes - b. No

a. Yes

Do effective leaders encourage others to share their ideas, experiences, and opinions? - a. Yes - b. No

a. Yes

Do managers who involve employees in developing rules and procedures usually find greater support for those rules and fewer problems when penalties need to be applied for rules violations? - a. Yes - b. No

a. Yes

Do the people who are responsible for an organization need to have leadership skills in order for the organization to be effective? - a. Yes - b. No

a. Yes

Does human relations refer to how well people get along when working together? - a. Yes - b. No

a. Yes

Is an autocratic style of leadership most effective when efficiency is important? - a. Yes - b. No

a. Yes

Is dependability an important leadership characteristic? - a. Yes - b. No

a. Yes

Is self-understanding an important human relations skill for managers? - a. Yes - b. No

a. Yes

Should managers attempt to match job tasks with the needs and interests of employees? - a. Yes - b. No

a. Yes

Will managers who use a democratic style of leadership generally take more time to make a decision than if another style is used? - a. Yes - b. No

a. Yes

If a business does not have a formal set of work rules, - a. a manager should work with his or her employees to develop a set of procedures and policies for their work area. - b. managers will receive greater respect from employees. - c. a union will likely be organized. - d. employees will be highly motivated.

a. a manager should work with his or her employees to develop a set of procedures and policies for their work area.

Which of the following is a leadership characteristic that employees prefer in their managers? - a. encourages employee participation and questions - b. informs employees of information only when they need to know - c. keeps employee training to a minimum - d. implements few changes

a. encourages employee participation and questions

Managers who believe employees dislike work are more likely to - a. use closer supervision and control. - b. have little concern for the quality of employees' work. - c. give employees more responsibility. - d. be effective leaders.

a. use closer supervision and control.

Can supervisors get by without leadership skills since they are at the lowest level of management? - a. Yes - b. No

b. No

Do expert and identity power come from a manager's position in the company? - a. Yes - b. No

b. No

Do managers today have total authority over the employees in a business? - a. Yes - b. No

b. No

Do most management training programs prepare managers to deal with difficult personal problems of their employees? - a. Yes - b. No

b. No

Have studies found that, in general, employees will not complete work well unless they are closely managed? - a. Yes - b. No

b. No

Is position power based on the ability to control resources, rewards, and punishments? - a. Yes - b. No

b. No

When a manager is able to get others to do what he or she wants, does that alone make a manager an effective leader? - a. Yes - b. No

b. No

Will the open style of leadership work best with inexperienced employees? - a. Yes - b. No

b. No

The ability to control behavior in an organization is known as - a. cooperation. - b. power. - c. leadership. - d. rewards.

b. Power

When confronted with an employee's personal problem that affects the employee's work or that of other employees, the manager should - a. allow the employee to work through the problem alone - b. help the employee identify services offered by the business that will help solve the problem - c. take personal responsibility for counseling the employee - d. begin termination proceedings on the employee

b. help the employee identify services offered by the business that will help solve the problem

Appropriate procedures for handling violations of work rules would include all of the following except - a. provide a verbal warning for the first infraction - b. ignore minor violations but respond to major violations - c. put a written reprimand in the employee's file - d. give the employee a short suspension

b. ignore minor violations but respond to major violations

When leaders have ambition and persistence in reaching goals, they are demonstrating - a. objectivity. - b. initiative. - c. cooperation. - d. stability.

b. initiative.

Getting people to support the same goals of the company and work well together to accomplish them is called -a. human relations -b. team building -c. management -d. leadership

b. team building

Expert power is given to people - a. who hold management positions in an organization. - b. who are considered the most knowledgeable. - c. with whom others identify. - d. who do all of these.

b. who are considered the most knowledgeable.

Managers who use close management believe that... - a. employees generally enjoy their work - b. experienced employees are able to perform their jobs well - c. employees only work because they have to - d. employees want to be a part of a team

c. employees only work because they have to

The two types of power given to managers by their employees are - a. human relations and leadership. - b. position and reward. - c. expert and identity. - d. autocratic and democratic.

c. expert and identity.

The ability to influence individuals and groups to achieve organizational goals is - a. management. - b. human relations. - c. leadership. - d. none of these

c. leadership.

Managers who are able to get people to work well together to accomplish the goals of the organization are using which human relations skill? - a. power - b. authority - c. team-building - d. initiative

c. team-building

Which of the following statements about leadership is true? -a. For the most part, effective leaders are "born" with many leadership skills. -b. Businesses prefer to develop the leadership skills of employees rather than hire people with those skills. -c. The leader of a work team is usually the employees' manager. -d. With proper training, most people can become effective leaders.

d. With proper training, most people can become effective leaders.

Which of the following is NOT an important human relations skill needed by managers? - a. communication - b. developing job satisfaction - c. self-understanding - d. judgment

d. judgment

Of the four leadership styles, the one in which managers are the most flexible in their approach is - a. autocratic - b. democratic - c. open - d. situational

d. situational