business comm chapter 1 smartbook

you have observed what you think may be unethical behavior in the workplace. Which of the following are ways to speak up constructively

- "if this is expected, will we feel comfortable being public about it" - "if this is accepted, why is there a company policy against it"

According to most surveys, what are ways in which employees tend to feel about their companies

- about half of employees do not trust senior management - most employees had seen illegal or unethical conduct

which of the following traits are most closely linked with competence

- an emphasis on results - a focus on action

When acting with transparency, a company executive provides stakeholders with which of the following?

- basic facts about the business - business process information - financial figures from the business

which of the following are positive ways a transparent workplace can be created by a leader in business

- by listening to the concerns of others - by being reachable

which of the following are gained by business leaders when they recognize and show concern for others' needs

- credibility - trust

Which of the following statements about company confidentiality are correct?

- failing to keep certain company matters confidential could harm other employees - company confidentiality is sometimes necessary under the law - companies can require employees to observe confidentiality about certain matters

which of the following are examples of good business ethics

- following the law - ensuring proprietary information remains safe

recent research has found that when workplaces develop a climate of betrayal, it is most often through which of the following kinds of actions?

- hiding the truth - going back on decisions - sharing gossip about others

what does the FAIR test in communications help you examine

- how well you have provided facts - how well you have shown respect - whether your motives are accessible

which of the following are abuses of honesty

- identity theft - deceiving customers - cheating in the classroom

assuming that a corporation has good values, which of the following statements about the alignment of personal values and corporate values are true?

- if personal values are not in alignment with corporate values, a lack of integrity is possible - matching personal values with corporate values is a key element of character

which of the following are benefits of having many givers in a business

- increased productivity - greater profitability - less employee turnover

people can develop competence by finding which of the following related to their discipline

- internships - jobs - real-world experinces

which of the following are core principles in business communication

- interpersonal communications - active listening - emotional intelligence

Most business leaders believe that their primary responsibilities to their employees include which of the following?

- mentoring - coaching - inspiring - developing

why might business professionals fail to speak up after observing unethical behavior in their company

- they feel they should remain loyal to the company - they believe the behavior is standard practice

what are the reasons a company might ask for confidentiality agreements from its employees

- to protect intellectual property - because of copyright law

a good business communications textbook is designed to give readers which of the following things?

- tools to develop communication abilities over the course of a career - opportunities to consciously elevate their communication skill set

Today's effective business leaders have generally gained their positions because of which of the following

- valued teamwork - had a sense of community

what are methods by which people can develop competence

- watching - studying - interning

you can create a sense of trust in others by adopting which of the following orientations

- you - we

which of the following factors impact a business executive's credibility

-character -competence -being caring

which of the following statements about Americans' trust in business and business executives in the early twenty-first century is true?

Americans have historic low rates of trust of both businesses and business executives

publicly traded companies must have an ethics code available to all employees because of the

Sarbanes-Oxley Act

Simon worked in management at a large technology company that became embroiled in a scandal in which many managers were implicated. Simon was cleared of any wrongdoing, but the company was shut down and all employees were laid off. Simon was hired at a rival company, but his new colleagues did not give him a warm welcome. Which of the following must Simon do to create a good working environment?

Simon must establish credibility

A feeling of ______ indicates an obligation to meet the needs and desires of others.

accountability

in recent years transparency has been the most important

business ethic

Willingness to exchange information is an example of trait based on

character

According to anonymous surveys, a majority of graduate students in education, medicine, law, and business did which of the following to gain admittance to their programs

cheat

perceptions of a person's adherence to personal and corporate values are mostly determined by the person's

communications

conducting business with ______ helps forge character and maximize competencies

complete honesty

When given a set of hypothetical ethical dilemmas, MBA students scored as high on unethical behavior as

convicts in prison

Meg Whitman, former CEO of HP, stated that early in her career she gained credibility and displayed competence by her focus on

creating a successful track record

in business, it is important to establish your ____ from your first day on the job

credibility

you can improve your professional skills by becoming a(n) ______ communicator

credible and trusted

in business, dishonesty on financial performance is likely to lead to

dismissal

a perception that someone does not care about others will lead people to ____ them

distrust

the listening-centered approach to communication is critical to

effective writing

having good credibility implies which of the following qualities

ensuring promises are fulfilled being honorable and reliable having strong ethical values

the commonly accepted beliefs and principles for acceptable behavior in the business community are known as business

ethics

true or false: over 70% of business employees trust their senior management and believe that their company leaders act with honesty and integrity

false

true or false: when you are known for failing to live up to your promises to stakeholders, you have a reputation for good character

false; character refers to a reputation for staying true to commitments made to stakeholders

true or false: minor acts of dishonesty and slight deviations from the truth are harmless and should be encouraged in business

false; small acts of dishonesty can break trust and damage relationships

true or false: in corporate communications. the principal business ethic today is brevity

false; the dominate business ethic is transparency

Colleagues and clients ______ persons they know care about them.

have greater trust in

Sydney just started working in the marketing department for a major tobacco company. In her spare time she participates on anti-smoking campaigns. Which of the following statements about her personal values is true?

her personal values do not align with the corporate values of her work

Having good character implies that one has ______ values.

high moral and ethical

The trait that ranked the highest in determining trust among individuals in the workplace was

honesty

By thinking about how your communication will affect recipients, you are using the ______ component of the FAIR test.

impacts

which of the following questions should you consider when preparing to communicate with customers or colleagues

is trustworthiness or credibility key to the way i work?

which of the following statements about the cheating culture is true

many students believe internet plagiarism is not a serious offense

effective communicators gain trust by seeking to understand others'

needs

If employees do not honestly communicate about business issues, it can lead to

poor financial performance

most people will judge a person's competence based on the person's

previous accomplishments

which of the following happens in a team when team members use the phrase "our needs" instead of "my needs"

solutions are developed that help everyone

a person who demonstrates accountability is someone who will take a(n) _________ perspective of the groups affected by his or her business

stakeholder

in business, a focus on action implies that a person will

take advantage of opportunities

what are corporate values defined as

the stated and lived values of a company

Global cheating culture refers to

the widespread cheating that takes place in schools.

The many major business scandals in the early twenty-first century have impacted the American public in which of the following ways?

there has been a significant decrease in trust in business

which of the following is a characteristic of givers in a business

they are generous in their support of their colleagues

when composing important or controversial communications, you should spend time evaluating the best way

to be fair

When civil servants share relevant information and decision rationale with stakeholders, they engage in

transparency

in business situations where law and ethical principles do not provide a clear answer, _______ is crucial

transparency

when using the "access" stage of the FAIR test, you must ask how _____ your motives, reasoning, and information are

transparent

when people are credible, they have a reputation for being

trustworthy