business foundations chapter nine

which of the following are benefits of enterprise resources planning (ERP)?

- any department can see the status of an order at any time - less staff is required to process orders - shorter time between orders and payment

what is a benefit of telecommuting?

- less deoendence on locating near sources of labor - employees are in touch with company and customers right from home -firms may choose less expensive locations

developing countries are providing new markets for companies that can provide them with needed:

-services - goods - technology

the number ______ is placed after the word ISO, the Greek word for "oneness", to represent the international standard for quality management and assurance

9001

the acronym for using computers to guide and control the manufacturing process is referred to as _______

CAM

one tool a manager can use to see what projects are being worked on and what stage each is at is the ____________ ______________.

Gantt chart

a comprehensive set of environmental standards that encourages companies to conduct business in a cleaner, safer, and less wasteful way is known as ______.

ISO 14001

planning a project by analyzing tasks involved in completing a project, estimating time needed for each task, and estimating the minimum time needed to complete the project are the steps required for _______ charts

PERT

3D printing is a production process also known as ________ manufacturing

additive

choose the answer that refers to a production process that puts components together

assembly

When workers do only a few tasks at a time while producing just a few types of products, the _______ ________ layout has typically been used in firms

assembly-line

in order to be a quality organization, a firm must:

consistently produce what the customer wants

tracking schedules using monitoring methods such as PERT or Gantt charts during the production process is an example of applying production ________________.

control

which of the following are quality of life issues that must be considered by companies when choosing a facility location?

crime, schools, and climate

the related tasks that take the longest to complete in a project are called the:

critical path

Health clubs offering a unique fitness plan to each client is an example of mass _________ in the sercive sector.

customization

because services are more adaptable than products it is easier to design them for mass __________

customization

ISO 14001 requires a firm to have a(n) ______ policy, specific improvement targets, audits of environmental programs, and top management review of processes

environmental

which of these steps are used in developing a PERT chart?

estimating time for tasks and analyzing and sequencing tasks

physical arrangement of resources in the production process refers to:

facility layout

what strategy focuses on a company deciding where to lacate its operations?

facility location

True or False: the Gantt chart helps to identify the critical path of a project.

false

true or false: ISO is a government body

false

because of ________ ________, businesses can remain competitive while having more flexibility in choosing their locations

information technology

choosing facility location has become more flexible for both companies and employees through the use of ________ _______ such as texting, teleconferencing, cell phones, and email

information technology

The ________-________-________ inventory method is designed to keep a minium of parts, supplies, and other materials on hand just in time to go on the assembly line.

just-in-time

_________ manufacturing refers to the production of goods using less of everthing

lean

purchasing a smaller machine able to turn out more units while taking up less space on the production floor is an application of __________ manufacturing

lean

The birth of information technology such as texting and email is giving forms and employees increased flexibility to choose ________ while staying competitive

locations

When GNC creates diet and supplement plans for individual customers, this is an application of __________ customizations

mass

Catering to a large number of individuals through product design that meets specific customer needs is the goal of ____________ ___________

mass customization

individualized programs for students in college and personally designed spa packages to customers are both examples of __________ __________.

mass customization

talloring products to meet the needs of large numbers of individual customer is called __________ ___________.

mass customization

uses of sensors to control manufacturing processes include

measuring humidity and the measurement of the thickness of material

when assembly is complex, a(n) ________ layout is most useful since teams of workers combine to create the product

modular

ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization

operations

a manager can use a _________ chart to plan projects and a _________ to track their progress real-time which can all be done today using a computer

pert; gantt

a(n) _________ layout is used when similar equipment and functions are grouped together and the order in which the product visits a function depends on the design of the item.

process

lean manufacturing aims to produce more high quality goods while decreasing the __________ needed

resources

MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place

sales forecasts

when a computerized data control ________ detects a problem, it notifies someone to make needed changes

sensor

robots have now begun to operate in the ________ sector as well as in manufacturing

service

_________ _________ quality detects potential problems to prevent their occurrance in order to control quality through the use of benchmarking standards.

six sigma

a modular layout is used in production when:

teams of workers produce complex units of a product

working from home using information technology such as a computer and modem is called:

telecommuting

True or False: Quality control inspections were conducted at the end of the production line in the past

true

what does the production process add to materials?

value and form utility

When project managers analyze tasks involved in completing a project, estimate time needed for each task, and estimate the minimum time needed to complete the project, they are applying what tool to operations management?

PERT

time-to-market decisions involve:

moving products quickly to customers at the lowest cost

a process layout is used in production when:

similar equipment and functions are grouped tgether

which of these are characteristics of a lean company?

they use much less floor space and they carry less inventory

which of the following is an advantage related to conducting quality control throughout production instead of at the end of the production line?

finding defects prior to completion saves expensive resources

half the human effort, half the defects, one-third the engineering effort, and half the floor space with 90% less inventory are characteristics of _________ _________

lean manufacturing