BUSM 60
One of the purposes of group_____________is to simplify and make more predictable the behaviors expected of the group members
norms
Which of the following is the chief disadvantage of arbitration
one party dissatisfied
Goal specificity has been shown to be consistently related to
performance
All of the following are true about employee EXCEPT
US firms find it easier than other countries
The further a conflict escalates, the ______________ it is to reverse
more difficult
Organizations typically conduct performance appraisals
performance evaluation 1 year
Which of the following ties a worker's earnings to the number of units produced
piece work
Which conflict resolution strategy reflects a desire to give both parties what they want?
Collaborating
When _________ the decision maker knowingly accepts less than the best possible outcome
sub-optimizing
______________ conflict is a disagreement about what the goals should be
task
Which of the following is NOT a stage of group development
ARE = mutual acceptance = forming stage. communication & decisions making = storming stage. motivation & production = normalizing stage. control & organization = performing stage.
Which type of noise occurs when there is more than one way to interpret the sender's message?
Ambiguity
Which conflict resolution strategy embodies a "Nobody wins, nobody loses" mindset
Avoiding
What does BATNA stand for
Best Alternative To Negotiated Agreement
Teams differ from groups in that teams
Group place emphasis on certain action then teams do
_______________ are informal and organized around a particular activity
Interest groups
Employees who feel their salaries convey a message of how much they are worth to the organization are interpreting the _______value of that reward
Intrinsic
One of the earliest alternatives to job specialization used by mangers was
Job rotation
All of the following are benefits of telecommuting EXCEPT
NOT employee will miss interaction of work place
Which type of noise occurs when the sender and the receiver have different opinions on the meaning of the same word?
Semantics
Why do younger workers seem to benefit from team environments
Team give grow and mange them self
What a conflict management style is appropriate when more information is needed or when addressing the conflict has the potential to create more problems
avoiding
For effective communication to take place, both parties must
be able to exchange information and understand each others side
The medium used to send information is called the
channel
Decision making is
choosing one alternative from among-est several
In the fourth stage of Glasl's model of conflict escalation, _____________, negative rumors are spread and stereotypes are formed as each side prepares for a fight and conducts a search for supporters
debate
The Delphi technique is designed for use by groups
don't meat face to face
_______________ conflict is destructive conflict focused on emotions and differences between the two parties
dysfunctional conflict
Creative thinking is enhanced by which of the following
emotional intelligence
A communication medium's _______________ reflects the extent to which the medium can carry non-verbal cues, provide rapid feedback, convey personality traits, and support the use of natural language.
enrichness
__________________ is the richest communication medium because it has the capacity for immediate feedback, carries multiple cues, and uses natural language.
face to face
Ending the workday shortly after lunch on Friday because an individual reported to work early is most likely an example of
flexible time
______ is defined as the extent to which a person is interested in reaching a goal
goal commitment
The second step of the creative process is
incubation
The audience at an Oprah Winfrey talk show is an example of an(n) _____ group
interest
A motorcycle riding club that meets outside of the organization an example of which type of group
interest group
According to the rational decision-making approach, evaluate the alternatives
involve assessing all possible alternatives
In a ___________ culture, people rely on the words themselves to carry meaning
low context
In a ____________ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no
low context
The creative process normally begins with a period of
preparation
It is possible for the same decision to be _____________ for an experienced manager but _____________ for a more junior manager.
programmed, not programmed
Acts of vengeance fall under which category of ineffective conflict resolution behaviors
retaliation
Satisficing refers to making a(n) _________ rather than _______ decision
satisfactory, optimal
The ___________ is the individual, group, or organization interested in communicating a message to another party.
sender
A group is homogeneous if
similar in or several ways that are critical to work of the group
Group norms result from a combination of all of the following, EXCEPT
size of group
All of the following are examples of body language EXCEPT
tone of voice
Which theory serves as the basis for job enrichment
two factory theory of motivation
The size or number of people that constitute a group is
two or more interact with one another
One basis for making programmed decisions is
using decision rules