BUSM 60

One of the purposes of group_____________is to simplify and make more predictable the behaviors expected of the group members

norms

Which of the following is the chief disadvantage of arbitration

one party dissatisfied

Goal specificity has been shown to be consistently related to

performance

All of the following are true about employee EXCEPT

US firms find it easier than other countries

The further a conflict escalates, the ______________ it is to reverse

more difficult

Organizations typically conduct performance appraisals

performance evaluation 1 year

Which of the following ties a worker's earnings to the number of units produced

piece work

Which conflict resolution strategy reflects a desire to give both parties what they want?

Collaborating

When _________ the decision maker knowingly accepts less than the best possible outcome

sub-optimizing

______________ conflict is a disagreement about what the goals should be

task

Which of the following is NOT a stage of group development

ARE = mutual acceptance = forming stage. communication & decisions making = storming stage. motivation & production = normalizing stage. control & organization = performing stage.

Which type of noise occurs when there is more than one way to interpret the sender's message?

Ambiguity

Which conflict resolution strategy embodies a "Nobody wins, nobody loses" mindset

Avoiding

What does BATNA stand for

Best Alternative To Negotiated Agreement

Teams differ from groups in that teams

Group place emphasis on certain action then teams do

_______________ are informal and organized around a particular activity

Interest groups

Employees who feel their salaries convey a message of how much they are worth to the organization are interpreting the _______value of that reward

Intrinsic

One of the earliest alternatives to job specialization used by mangers was

Job rotation

All of the following are benefits of telecommuting EXCEPT

NOT employee will miss interaction of work place

Which type of noise occurs when the sender and the receiver have different opinions on the meaning of the same word?

Semantics

Why do younger workers seem to benefit from team environments

Team give grow and mange them self

What a conflict management style is appropriate when more information is needed or when addressing the conflict has the potential to create more problems

avoiding

For effective communication to take place, both parties must

be able to exchange information and understand each others side

The medium used to send information is called the

channel

Decision making is

choosing one alternative from among-est several

In the fourth stage of Glasl's model of conflict escalation, _____________, negative rumors are spread and stereotypes are formed as each side prepares for a fight and conducts a search for supporters

debate

The Delphi technique is designed for use by groups

don't meat face to face

_______________ conflict is destructive conflict focused on emotions and differences between the two parties

dysfunctional conflict

Creative thinking is enhanced by which of the following

emotional intelligence

A communication medium's _______________ reflects the extent to which the medium can carry non-verbal cues, provide rapid feedback, convey personality traits, and support the use of natural language.

enrichness

__________________ is the richest communication medium because it has the capacity for immediate feedback, carries multiple cues, and uses natural language.

face to face

Ending the workday shortly after lunch on Friday because an individual reported to work early is most likely an example of

flexible time

______ is defined as the extent to which a person is interested in reaching a goal

goal commitment

The second step of the creative process is

incubation

The audience at an Oprah Winfrey talk show is an example of an(n) _____ group

interest

A motorcycle riding club that meets outside of the organization an example of which type of group

interest group

According to the rational decision-making approach, evaluate the alternatives

involve assessing all possible alternatives

In a ___________ culture, people rely on the words themselves to carry meaning

low context

In a ____________ culture, if an employee asks a manager for a raise and the answer is no, the manager might explicitly say no

low context

The creative process normally begins with a period of

preparation

It is possible for the same decision to be _____________ for an experienced manager but _____________ for a more junior manager.

programmed, not programmed

Acts of vengeance fall under which category of ineffective conflict resolution behaviors

retaliation

Satisficing refers to making a(n) _________ rather than _______ decision

satisfactory, optimal

The ___________ is the individual, group, or organization interested in communicating a message to another party.

sender

A group is homogeneous if

similar in or several ways that are critical to work of the group

Group norms result from a combination of all of the following, EXCEPT

size of group

All of the following are examples of body language EXCEPT

tone of voice

Which theory serves as the basis for job enrichment

two factory theory of motivation

The size or number of people that constitute a group is

two or more interact with one another

One basis for making programmed decisions is

using decision rules