CCR 3 Prep

What type of HTML (Hypertext Markup Language) IMG tag attribute improves accessibility by providing a textual description of visual content such as images?

"alt" (Alternative Text) tag

IPv4, which is the most widely used Internet Protocol addressing scheme, uses _____ bits allowing it to uniquely identify (address) at most 4,294,967,295 computers and devices.

32

Assuming any new workers added would be equally productive as our original workers, in order to complete the remaining 18 months of work in the two months remaining, how many total workers (including our original workers) would be required?

9

With respect to the achieving of a benefit as a result of making an investment in information technology, which of the following scenarios has the would have the highest (most) likelihood of being achieved?

A projected reduction in costs based on direct prior experience with a similar company project

According to the Mythical Man Month view, adding resources (addition team members) to a project will likely improve (shorten) the time required to complete the project by the largest amount under which of the following scenarios?

Adding resources to a partitionable task

Which of the following is a web development tool that has been pre-approved for use on ABP-3?

Adobe dreamweaver

Which of the following dimensions of the learning brain and variability evaluates and set priorities when seeking to answer the "why of learning"?

Affective network

Which of the following was NOT discussed as a game operations and entertainment strategy that has been used in professional athletics to improve the fan experience?

Allowing fans to ask their favorite athlete questions before and after the game over Facetime

Considering both the type of data (analog and digital) and the type of transmission (analog and digital), which of the following is the correct classification of radio and broadcast television signals?

Analog Data sent using Analog Transmission

_______ confirms the identity of a person requiring access; _____ determines which actions, rights, or privileges the person has.

Authentication; authorization

From a networking infrastructure perspective, which of the following descriptive terms would generally be associated with the transmission of digital data?

Bits per second

According to the Smart Retail video case, indoor positioning systems were used to do all of the following except which of the following:

Bypass the check-out line and pay for items while shopping using a mobile wallet

According to the Mythical Man Month, all of the following generally occur when you add workers to a project EXCEPT:

Change the project's scope

According to the speaker in the video case "Managing a Website Project," what should clients recognize is the most important foundation of a project when working with a web design project team?

Communication among stakeholders

Which of the following would NOT be an option that could be used to create strategic, goal-driven learners through the Universal Design for Learning principle of action and expression?

Comprehension

Documents such as status and variance reports are used by which of the following stages of project management?

Control Stage

Which of the following aspects of a project plan informs the project team about the inter-relationships of tasks and resources that impact the time required to complete a project?

Critical Path Analysis

What term is commonly used to describe a type of CRM (Customer Relationship Management) includes customer service and support, sales force automation, marketing, and campaign management?

Customer Facing CRM

What type of innovation focuses on engaging with a customer as their life events, lifestyle choices, and environmental contexts change dynamically over time?

Customer Intimacy

When a company evaluates the profit/potential of its customers, what group of customers would be considered as "key targets"?

Customers where the company could get a "small share of a big wallet"

In the Eller College website redesign process, tasks such as competitive analysis, creating a project plan and assessing "as-is" capbilities using web surveys were performed during which phase of the project?

Defining the Redesign (Phase 1)

All of the following benefits and management strategies would commonly be associated with a "good" likelihood of achievability except:

Direct observations of a pilot site implementation

What MIS Professor developed a tool for detecting fraud using real-time score of the authenticity of based on an applicant's behaviors?

Dr. Joe Valacich

In the Salesforce.com video case "What is CRM?", what decision support term was used describe how the use of scoring and automation could help the company's sales team focus on the clients and accounts that make the most sense for them?

Drill down

What term used for project scheduling relates to providing flexibility in the schedule to allow for changes resulting from the envitable unexpected influences that create scheduling variation, such as illness and equipment failures?

Eliminate

Which of the following was not discussed as a way that data networking can create a strategic advantage for a businesss?

Eliminates the productivity paradox

As discussed in the Neuro-ID video case study, in addition to measuring a customer's "friction" (e.g., frustration or satisfaction), the system also is able to measure what security-related aspect of customer "intent"?

Entering data in a way associated with fraudulent behaviors

In the video case Accessibility and Inclusion for All, Tim Brown of Ideo speaks about what manufacturing technology that not only helps protect individuals with normal physical abilities, but also enabling individuals who could not previously do a job?

Exoskeletons

What type of guided media is primary used by large telecommunications companies for the telecommunication lines that connect the Internet's primary (backbone) network nodes?

Fiber optic cables

In the Total Economic Impact methodology, what aspect of the model is based on the Nobel Prize winning work of Black, Merton, and Scholes in finance that is commonly referred to as the Black-Scholes equation?

Finanical Value of an Option

With respect to managing risk, following what phase in both the waterfall and agile development processes does the customer determine the application's "value"?

Following the release phase of application development

According to the U of Digital "Beacon Technology Explained" video case, which of the following was NOT discussed as a component in a beacon-based system that results in advertising messages being displayed on a customer's device?

GPS receiver to provide time and location information

Which of the project management scheduling visualizations includes all three of the triple constraints that are in the Scope Triangle (Time, Resources, and Scope)?

Gantt Chart

When designing a project schedule, the ____________ of the schedule provides the level of detail for monitoring the progress of the project so that everyone has the same understanding of what must be achieved by when.

Granularity

Which of the following standards is the name of the language used to create webpages, such as the ABP-3 website?

HTML (HyperText Markup Language)

The internet's "network of networks" design is organized as what type of logical structure?

Hierarchal network design

Similar to a Product Tree Structure or Bill of Materials, the site outline visualization of the Eller College website redesign produced by Stickplan is an an example of what type of diagram?

Hierarchical Diagram

Which of the following individual controls relates to the information about an individual requesting access to a system and represents that individual's unique claim of identity?

Identification

In terms of the "Believability" of the anticipated benefits resulting from an ROI investment, which of the following would have he lowest level of believability of achieving actual savings?

Increases in manager productivity

Being able to reuse information that is created contributes to what critical success factor (which is also know as a key factor) for a high ROI (Return on Investment)?

Knowledge

Which of the following network topologies connects two or more devices in a limited geographical region, usually within the same building, so that every device on the network can communicate with every other device.

LANS

What aspect of a Sales Force Automation (SFA) module in a Customer Relationship Managment (CRM) system provides sales representatives with proven prescribed tactics they can use when dealing with prospects to aid closing the deal?

Lead Management

Reminiscent of the inter-personal communication challenges described in by Brook's Mythical Man Month, what type of networking topology allows for fast, low-overhead messaging between nodes using fully inter-connected direct communication?

Mesh

All of the following approaches are related to the POUR principle making design operable, EXCEPT:

Non-text elements must have a text alternative

What acronym was used to describe the U.S. public telephone system that was originally designed as an analog network to carry voice signals or sounds in an analog wave format?

POTS

With respect to measuring the value of an investment, which of the following methods provides an estimate of the time period needed before the net savings equals the initial cost?

Payback Period

With respect to Eller's "How We Got There" Web Redesign Process, during what phase did the design team complete tasks such as outlining the site, creating wireframe layout, and proposing visual design?

Phase 2: Site Messaging, Structure and Design

Which aspect of customer support uses a Customer Relationship Managment (CRM) system to provide warranty repair capabilities, complaint resolution, product returns, & operating information?

Post transaction related elements

Which of Porter's Forces focuses on the strategic use of information resources to gain access to distribution channels and create economies of scale?

Potential Threat

Which of the following examples would NOT be a method that is commonly used used to make textual information more understandable using alternative or supplemental representations?

Presenting text information in different fonts or colors

Which of the following was not discussed as being one of the ten most important skills and competencies for a project manager?

Programming and database skills

In a network communication architecture, what term is used to describe the rules of communication used to transmit a message?

Protocol

Posting each of our flex/in-person class discussions in multiple formats (e.g., a video recording, an audio podcast, and a written transcript) is an example of which of the following Universal Design for Learning (UDL) principles?

Providing Multiple Means of Representation

________ is an iterative systems development method that can combine JAD, prototyping, and integrated computer-assisted software engineering (ICASE) tools to significantly reduce the time needed to develop a high-quality system.

RAD

In the Eye on Oversight - Cybersecurity video case, the Department of Health and Human Services (HHS) is focused on three specific areas to protect information. Which of the following security activities is focused on developing incident response procedures and ability to recover from a disaster or vulnerability?

Resilency

Which of the following terms means the probability that a threat will impact an information resource?

Risk

_________ is a method of delivering software in which a vendor hosts the applications and provides a service to customers over a network, typically the internet, where customers pay to use the application.

SaaS (software as a service)

Which of the following is NOT commonly considered to be one of the project management "triple constraints"?

Scale/Quantity

What type of assistive technology is the JAWS (Job Access With Speech) product?

Screen (Text to Speech) Reader

What type of Customer Relationship Management (CRM) system is used to engage their customers in a collaborative conversation by monitoring services such as Facebook, Twitter, and LinkedIn (among many others) for relevant mentions of their products, services, and brand, and they respond accordingly?

Social CRM

According to the Physical vs. Logical Topologies video case, what type of wired (guided media) network topology is the most common physical topology?

Star Topology

According to Fred Brooks, the author of the Mythical Man Month, when planning a project, the most time should be planned for which of the following activities?

System testing

In 2006, the National Federation of the Blind (NFB) filed a lawsuit against company because their ecommerce website was not accessible as required by ADA?

Target

In the image shown below, what are the list of tasks that are on the critical path for this project?

Task A, Task D, and Task E

Issues relating to channel conflicts and regulation are most closely related to what aspect of a SWOT (Strengths, Weaknesses, Opportunities, and Threats) Analysis?

Threats

Credited with creating the World Wide Web, who was quoted as saying that the "Power of the Web is in its universality. Access by everyone, regardless of disability, technology, or environment is an essential, integral aspect of life."?

Tim Berners-Lee

Which of the following issues discussed in our class discussion related to explaining the productivity paradox in terms of waiting for employees to gain experience or being able to integrate fully a new information systems with other existing (legacy) information systems?

Time Lags

Which of the following characteristics is NOT normally associated with on-premise CRM?

Time consuming installation

POTS (Plain Old Telephone Service) or basic, voice-grade analog telephone service has been historically most closely associated with what type of network infrastructure?

Twisted Pair Cables

What type of guided (wireline) media is relatively slow for transmitting data, subject to interference from other electrical sources, and can be easily tapped by unintended recipients to gain unauthorized access to confidential data?

Twisted pair

The image shown below are what type of guided (wireline) media?

Twisted pair cable

Which of the following data communications computer ports is a multi-function, bus-oriented (up to 127 devices), high-speed (up to 600 MBps) serial interface?

USB port

When developing accessible websites, web professional should not only consider technical conformance with standards and specifications, but also what other dimension related to users with disabilities?

Usable accessibility

Which of the following actions was described as being a common mistake (pitfall) made when completing ABP-3?

Using cut-and-paste to copy text directly from the web or a word processing document into your website

In contrast to traditional business cases based on estimates, a business case for an investment in IT (information Technology) created using the Total Economic Impact model has all of the following benefits EXCEPT:

Value is measured by the IT Department

When considering the economics of risk management, the risk optimization line determines all of the following EXCEPT:

Value of the Asset

What class of security risk represents an opportunity for hackers when they find an identified weakness in which necessary controls are not present or effective?

Vulnerability

Connecting approximately 1 million organizational computer networks in more than 200 countries on all continents, the Internet is what type of network?

WAN

Which of the following characteristics would NOT commonly be considered as a value proposition for companies considering implementing an open-source CRMsystem?

Well managed and centralized quality control

If you accept the potential risk, continue operating with no controls, and absorb any damages that occur, you have adopted a risk _________ strategy.

acceptance

The images shown below are what type of guided (wireline) media?

coaxial cable

What term used for project scheduling relates to providing flexibility in the schedule to allow for changes resulting from the envitable unexpected influences that create scheduling variation, such as illness and equipment failures?

contingency planning

The expansion of telecommunications infrastructure occurred primarily during while era of globalization, as described by Thomas Friedman's video case on Globalization and the Flattening World?

countries

What term describes the practice of persuading customers to buy additional related products/services (often called "Bolt Ons" or "Add Ons") with the items they're already purchasing that create more a more complete solution, such as selling a case with a smartphone?

cross selling

What term is commonly used to describe the marketing of additional related products to customers based on a previous purchase, such as when you have a checking and savings account at your bank, the bank will often recommend other products for you, such as certificates of deposit (CDs) or other types of investments?

cross selling

Although they are not commonly used in most parts of the developed world today, ________ modems were used to convert information between analog and digital forms for transmission over the POTS telephone network.

dial up

Which of the following is the correct order of the SDLC?

investigation, analysis, design, programming/testing, implementation, operation/maintenance

Frequently referred to as "rewards programs," that type of customer-touching application recognize customers who repeatedly use a vendor's products or services in order to influence future behavior?

loyalty programs

In the network infrastructure video case Digital and Analog Signals, what is a significant problem for analog signals?

noise or interference

Services such as Life360, Snapchat Location, and OnStar Roadside Assistance are all examples of that category of innovative location-based services according to NAVTEQ?

personal security

A _________ conversion introduces the new system in one part of the organization, such as in one plant or one functional area.

pilot

On the UofA CatCard, your personal signature is what type of authentication control?

something you do

Which of the following characteristics would NOT be commonly associated with most company's business goals for implementing a Customer Relationship Management (CRM) system?

supporting vendor managed inventory

What is the name of the web accessibility evaluation tool you are required to use for ABP-3 to find Web Content Accessibility Guideline (WCAG) errors?

wave