Certified Advance Admin Reviewer 211- updated

21. Which permission do you need to manage entitlements? Choose 2 a. "Manage Entitlements" b. "Customize Application" c. "Customize Entitlement" d. Can't remember https://help.salesforce.com/HTViewHelpDoc?id=entitlements_about.htm https://help.salesforce.com/apex/HTViewHelpDoc?id=entitlements_giving_users_access.htm

a. "Manage Entitlements" b. "Customize Application"

12. What can James as a Delegated Administrator do? Choose 3 a. Create a custom tab b. Manage custom objects c. Modify the Org Wide Default settings d. Log in as user e. Manage profiles https://help.salesforce.com/apex/HTViewHelpDoc?id=admin_delegate.htm

a. Create a custom tab b. Manage custom objects d. Log in as user

8. A Manager needs a report created based on the following requirements: All accounts with opportunities Closed-Won All accounts with Closed Cases What can you do as a system administrator? a. Create a joined report b. Create a custom report type c. Standard Account with Opportunities with Cross filter d. Matrix report

a. Create a joined report

What is a feature of the improved setup user interface? Choose 2 A. Administrators can enable or disable the new Setup user interface at any time. B. The Setup link appears as an option within the Force.com app menu. C. Personal settings are available through a link on a user's home tab. D. The setup menu items are organized into goal-based categories.

A. Administrators can enable or disable the new Setup user interface at any time. D. The setup menu items are organized into goal-based categories.

29. Sales Manager wants to have the field on the Report that shows the growth Year by Year. What function should you use? A. PriorValue B. PrevGroupVal C. ParentGroupval D. DateValue

B. PrevGroupVal

What statement is true about Chatter Answer? Choose 2 A. Chatter Answers replaces the legacy answers product for a new Salesforce Organizations B. Chatter Answers licenses are required for Salesforce Organizations and Communities. C. Users can access Chatter Answers from a Standard Q&A tab. D. Chatter Answers replaces Chatter in Communities that use support Cases.

A. Chatter Answers replaces the legacy answers product for a new Salesforce Organizations C. Users can access Chatter Answers from a Standard Q&A tab.

What is a capability of Chatter publisher actions? Choose 2 A. Chatter publisher actions can be added to the home page, chatter tab, and record detail pages. B. Create actions let users create records directly from the Chatter Publisher. C. Global Create Actions create records that are automatically associated with related records D. Custom actions let users customize the layout of their Chatter feed.

A. Chatter publisher actions can be added to the home page, chatter tab, and record detail pages. B. Create actions let users create records directly from the Chatter Publisher.

Sales User said that he already submitted a Vacation request and it's pending for approval by the Manager. Manager on the other hand said that he didn't receive any E-mail regarding the request. How can you troubleshoot the issue? Choose 2. A. Check Debug Log B. Check Audit Trail C. Check System Log D. Check E-mail Log

A. Check Debug Log D. Check E-mail Log

What is a capability of Collaborative Forecast? Choose 2 A. Create custom report types for Forecasting Quotas with related Forecasting Items. B. View Forecast and quota data based on quantity or revenue. C. View Forecast data for individual territories when using territory management. D. Adjust individual opportunity amounts from the Forecast Tab.

A. Create custom report types for Forecasting Quotas with related Forecasting Items. B. View Forecast and quota data based on quantity or revenue.

25. How can you as a System Administrator enforce standardization of tags in Content Libraries? - Pick2 A. Enable Personal Tags B. Enable Public Tags

A. Enable Personal Tags B. Enable Public Tags

33. What are the deployment tools that you need to use to delete Metadata? Choose 2. A. Force.Com IDE B. Force.Com Migration Tool C. Change Set D. Data Loader E. Unmanaged Package

A. Force.Com IDE B. Force.Com Migration Tool

34. What tools you need to use to migrate Metadata to Two Different Production Org? Choose 3. A. Force.Com IDE B. Force.Com Migration Tool C. Change Set D. Data Loader E. Unmanaged Package

A. Force.Com IDE B. Force.Com Migration Tool E. Unmanaged Package

32. Administrator change the account owner through Data Loader. What statements are true? Choose 2. A. Manual Sharing will be remove B. Criteria Based Sharing rules will be recalculated C. Owner Based Sharing Rules will be recalculated D. Nothing will happen

A. Manual Sharing will be remove C. Owner Based Sharing Rules will be recalculated

What is a capability of enhanced report and dashboard folder sharing? Choose 2 A. The reports or dashboards in a folder can be shared with an individual user. B. Different access levels can be assigned to different users in the same folder. C. Access to the reports or dashboard in a folder rolls up through the role hierarchy. D. Reports or dashboards can be organized into subfolders within a folder.

A. The reports or dashboards in a folder can be shared with an individual user. B. Different access levels can be assigned to different users in the same folder.

What are the 3 capabilities of Live Agent on Service Cloud? A. Transfer chat B. Skill group C. Quick Text

A. Transfer chat B. Skill group C. Quick Text

What statements are true regarding Territory Management? Choose 2. A. Users in a territory can view, edit, transfer, and delete accounts assigned to the territory. B. Users in a territory can view, edit, transfer, and delete Opportunities assigned to the territory. C. Users in a territory can view all opportunities associated with accounts in the territory, regardless of who owns the opportunities. D. Users in a territory can view,edit and delete all opportunities associated with accounts in the territory, regardless of who owns the opportunities. E. Users in a territory can view,edit,transfer and delete all opportunities associated with accounts in the territory, regardless of who owns the opportunities.

A. Users in a territory can view, edit, transfer, and delete accounts assigned to the territory. C. Users in a territory can view all opportunities associated with accounts in the territory, regardless of who owns the opportunities.

What can an administrator customize on the Price Books object? Choose 3 A. Themes B. Record Types C. Validation Rule D. Fields E. Assignment rules

B. Record Types C. Validation Rule D. Fields

What is a capability of Salesforce Ideas? Choose 2 A. Assignment rules route ideas to the correct owner by zone. B. Ideas can be access in any Salesforce community. C. Employees use the Q&A tab to moderate ideas in a community. D. Reputation levels are calculated separately for each zone.

B. Ideas can be access in any Salesforce community. D. Reputation levels are calculated separately for each zone.

Formulate a process where if the case came from different region like EMEA, LATAM, APAC should be automatically assign to End Users, and status of the case should be 'Stalled' after 2 Days if End User didn't perform any action on the said case A. Assignment Rule, Approval Process, Workflow Rule, Validation Rule B. Assignment Rule, Workflow Rule C. Assignment Rule, Validation Rule, Workflow Rule D. Assignment Rule, Formula Update Suggested Answer: B

B. Assignment Rule, Workflow Rule

35. An End User requested for a Vacation Leave and subject for Approval by his Manager. End User complains that there's nothing happen once he click on Submit for Approval Button? Choose 1. A. Approval Process does not contain approval steps B. Check if the End User's Manager is Inactive C. Request contains no value D. Check System Log to troubleshoot the issue

B. Check if the End User's Manager is Inactive

How can Salesforce Communities be used? Choose 2 A. Partners can log into a Partner Portal to work with internal sales users. B. Customers can get answers to their product and support questions. C. Employees can connect with distributors, resellers, and suppliers. D. Customers can post on twitter and linked group feeds.

B. Customers can get answers to their product and support questions. C. Employees can connect with distributors, resellers, and suppliers.

What statement is true about Opportunity Splits feature? Choose 2 A. Overlay Splits can be enabled without enabling Opportunity teams. B. Enabling Opportunity Splits automatically adds the Opportunity owner role to Opportunities. C. Revenue Splits must total 100% of the amount generated by the Opportunity. D. Opportunity Splits apply only to team members directly responsible for Opportunity.

B. Enabling Opportunity Splits automatically adds the Opportunity owner role to Opportunities. C. Revenue Splits must total 100% of the amount generated by the Opportunity.

The maximum number of files that can be included in a content pack is? A. 30 B. 5 C. 50 D. 10

C. 50

What is included in a Chatter topic detail page? Choose 2 A. A leader board of users discussing the topic. B. A list of members who belong to the topic page. C. A list of groups that have recently discussed the topic. D. Posts by users that include the hashtag or topic.

C. A list of groups that have recently discussed the topic. D. Posts by users that include the hashtag or topic.

What is a capability of Salesforce Communities? Choose 2 A. Visualforce or Force.com Sites must be used for an administrator to enable Communities. B. Community members can control what contact information is visible to external users. C. Communities can be customized by defining members, tabs, branding and email settings. D. Customer Portal users and Customer Community users can log into a community.

C. Communities can be customized by defining members, tabs, branding and email settings. D. Customer Portal users and Customer Community users can log into a community.

A Us sales manager and 4 US Sales Users with different profile wants to view a specific account which is based in APAC. As an Administrator, how can you resolve this issue? A. Set the OWD Setting of the said object to Public Read Only B. Create a custom profile and add the Sales Manager and 4 User C. Create a Public Group and Create Sharing Rule D. Add them to the Account

C. Create a Public Group and Create Sharing Rule

What is a feature of Salesforce knowledge? Choose 2 A. The solution hierarchy dictates article visibility for community users. B. An article type layout can include the Assign to case owner button. C. Fields can be made required so users must enter values when creating articles. D. A link from one article to another still works of the article URL name changes.

C. Fields can be made required so users must enter values when creating articles. D. A link from one article to another still works of the article URL name changes.

When creating a custom formula field, what return type returns a true or false value? A. Yes/No B. Boolean C. Binary D. Checkbox

D. Checkbox

37. Recruiting Manager requested the System Administrator to create a custom object called Position and Applicant. He wants that if the Applicant is deleted then all Position that the applicant applied will also be deleted. Position should also have many Applicants. What would be the solution on this question? A. Create a LookUp where the Applicant is the Master B. Create a Master Detail where the Applicant is the Master C. Create a Heirarchical Relationship between Position and Applicant D. Create a Many to Many relationship with a Junction Object

D. Create a Many to Many relationship with a Junction Object

Every regions (APAC, LATAM, EMEA, AFRICA) has corresponding VP of Sales. Noah Larkin wants each VP receive a copy of dashboard every Monday morning. A. Create a separate Dashboard for each VP and schedule a refresh every Monday Morning B. Create a Visual Force with a filter for Dashboard to send an E-mail to VP of Sales each region and schedule a refresh every Monday Morning C. Create analytic snapshot with Filter and have the dashboard send to every VP of Sales for each region and schedule a refresh every Monday Morning D. Created One Dashboard with Filters for each VP and schedule a refresh every Monday Morning

D. Created One Dashboard with Filters for each VP and schedule a refresh every Monday Morning

Support records with a specific record type needs access restricted, except to a Support Manageer, and 4 support users. a. Create a public group for 5 users and create a criteria based sharing rule for the record type. b. Create a public group for 5 users, create a parent case record and then create a criteria based sharing rule for the record type. c. Set OWD to public d. create a new profile for the 5 users

a. Create a public group for 5 users and create a criteria based sharing rule for the record type.

17. What can a system administrator do to simplify searching in Knowledge for users? a. Create synonyms b. ? c. Enter predefined search input (auto complete) d. Create a Data Category for each Article https://help.salesforce.com/HTViewHelpDoc?id=knowledge_whatis.htm

a. Create synonyms

When merging Accounts with associated contacts, opportunities,and cases what cred do you need? a. Delete on Account, edit on contacts, opportunities and cases b. Edit on account, del on contacts, opportunities and cases. https://help.salesforce.com/HTViewHelpDoc?id=account_merge.htm

a. Delete on Account, edit on contacts, opportunities and cases

20. Dylan has submitted a vacation request for approval by his manager. Palmers, Dylan's manager is not receiving any email alerts. What can you use in order to troubleshoot the issue? Choose 2. a. Email log b. Setup audit trail c. Debug Log d. Time-Based Workflow

a. Email log c. Debug Log

Support manager wants to have the ability of all support to verify the eligibility of the customers once cases are raised? a. Enable entitlements b. Enable Service Cloud through Company Website c. Enable Live Agents

a. Enable entitlements

6. What can an administrator do to enable customers to submit service request? Choose 2. a. Enter live chat agent on the company website b. Enable chatter answers c. Enable the service cloud console on the company website d. Enable case feed on the company website

a. Enter live chat agent on the company website b. Enable chatter answers

Tools used to transfer metadata from production org to production org. Choose 2 a. Force.com IDE b. Force.com Migration tools c. Change sets

a. Force.com IDE b. Force.com Migration tools

16. What is true about Salesforce Communities? Choose 2 a. Ideas tab is used by community users to submit, like and promote Ideas b. Communities can be used by internal salesforce users only c. Reputation level is the same across all communities. d. Q&A tab

a. Ideas tab is used by community users to submit, like and promote Ideas d. Q&A tab

23. List the different prices available for a product. Choose 3 a. Sales Price b. Product Price c. Discounted List Price d. List Price e. Standard Price https://help.salesforce.com/apex/HTViewHelpDoc?id=products_overview.htm

a. Sales Price d. List Price e. Standard Price

19. A user reports that a field can no longer be seen in the page layout. What can a system administrator use in order to troubleshoot this? a. Setup audit trail b. Field history tracking c. System log d. Field audit

a. Setup audit trail

3 ways to streamline searches in Knowledge. a. Synonyms b. Restrictive tags c. Predetermined picklist d. Create data category e. ???

a. Synonyms b. Restrictive tags d. Create data category

28. Sales Manager wants to ensure that a Picklist field should always have a value. Validation Rule formula: (2 choices) a. TEXT(picklist__c)= "" b. picklist__c = "" c. ISBLANK(picklist__c) d. ISPICKVAL(picklist__c,"")

a. TEXT(picklist__c)= "" d. ISPICKVAL(picklist__c,"")

How to make sure that an opportunity name is unique? a. apex triggers b. validation rule c. workflow rule d. Make the label unique

a. apex triggers

Using a workflow rule, once an opportunity is closed, an email alert should be sent out. Sales manager reports that an email alert is not being sent out. What's the best tool to check the issue? Choose 2. a. email logs b. audit trail c. debug log d. workflow monitoring

a. email logs c. debug log

Contacts from an external source is not auto populating. What's the best tool to check the issue? a. integration logs b. audit trail c. debug log d. workflow monitoring

a. integration logs

When ownership of a record changes, what will happen. a. manual sharing is lost b. criteria based sharing recalculates

a. manual sharing is lost

How to limit the availability of picklist values a. modify picklist values in record types b. different page layouts in record types

a. modify picklist values in record types

31. A user needs to create a user without customizing the profile a. permission set with "Manage User" permission b. delegated administrator

a. permission set with "Manage User" permission

Using automation, how to check if there are open cases for account. a. use a formula field on account b. roll up summary on account, then create a validation rule. c. roll up summary on cases, then create a validation rule. d. use workflow rule

a. use a formula field on account

What are the capabilities of a forecast manager? choose 2 a. view all users' forecasts directly below in the heirarchy b. edit users' opportunity directly below in the heirarchy c. adjust the forecasts directly below in the heirarchy d. unsure

a. view all users' forecasts directly below in the heirarchy c. adjust the forecasts directly below in the heirarchy

15. A lead needs to be assigned automatically to a rep, after 10 days and there is no action, the deal status should be set to Stalled after it has been approved by a Manager. Which automation processes can a system administrator use? a. Assignment rule b. Assignment rule, Approval Process, Workflow Rule c. Assignment Rule, Workflow Rule d. Assignment Rule, Auto-Response Rule, Workflow Rule

b. Assignment rule, Approval Process, Workflow Rule

3. UC needs to use different a pricebook for sales representatives in US, LATAM, EMEA and APAC. What should the system administrator do? Choose 1. a. Delete standard Pricebook and create separate Pricebooks b. Clone standard Pricebook and assigned separate prices for each region c. Not sure about this option

b. Clone standard Pricebook and assigned separate prices for each region

27. Sales Manager wants to have the account name added to the Opportunity name once the Opportunity has been created. a. Create Apex Trigger on Account b. Create Workflow Rule for field update on Opportunity, set the Opportunity Name by formula from Account Name. c. Create Formula to add the Account Name and Opportunity name.

b. Create Workflow Rule for field update on Opportunity, set the Opportunity Name by formula from Account Name.

11. James, a recruiting manager needs a picklist field implemented on the Position object done by the end of the week. Matt, the system administrator was too busy to fulfill the requirement. What should Matt do, to prevent this from happening again? a. Delegate James as a delegated administrator for the Recruiting App b. Delegate James as a delegated administrator for the Position Object c. Assign James with the "Modify All Data" permission set d. Change Org Wide Defaults for the Position Object to Public Read/Write.

b. Delegate James as a delegated administrator for the Position Object

A system administrator has unchecked the setting "Enable Content Pack Creation". What can users do with content packs? Choose 1. a. Modify existing content packs. b. Edit description and title of existing content packs c. All content Packs will be deleted. d. hindi ko alam https://help.salesforce.com/HTViewHelpDoc?id=content_settings.htm

b. Edit description and title of existing content packs

18. Which deployment tools will you use to deploy metadata from one organization to another organization? Choose 2. a. Change sets b. Force.com IDE c. Unmanaged Packages d. Force.com Migration Tool https://developer.salesforce.com/page/Force.com_Migration_Tool

b. Force.com IDE d. Force.com Migration Tool

10. A system administrator wants to change the field type from a lookup field to a master-detail field. What must the system administrator check in order for the change to be implemented successfully? a. Make sure the lookup value is required b. Make sure that all lookup fields on the record are not null c. Make sure that the lookup field has a related record d. ?

b. Make sure that all lookup fields on the record are not null

7. A system administrator needs to merge duplicate accounts with duplicate contacts, how can this can be accomplished? a. Merge accounts and select the option to merge duplicate contacts b. Merge duplicate accounts and then merge duplicate contacts c. Merge duplicate contacts and then duplicate accounts. d. Merge duplicate accounts and duplicate contacts will automatically be merged.

b. Merge duplicate accounts and then merge duplicate contacts

9. JP Dela Cruz, a user with the APAC Sales Representative role, has been assigned the US Sales Representative Role. Which sharing rules are recalculated? a. Criteria based sharing rules will be recalculated b. Ownership based rules will be recalculated c. No changes will be made d. Sales Team sharing rules will be recalculated.

b. Ownership based rules will be recalculated

4. What are common to forecasting? (collaborative and customization) - Pick 2 a. Expected revenue b. Quota c. Forecast category d. Opportunity Amount

b. Quota c. Forecast category

What object permission should the administrator provide for users to find duplicates under the lead object? a. Read, Edit b. View All c. Merge d. Delete

b. View All

36. What should be considered when deleting an Approval Process? Choose 2 a. a record is attached to the approval process b. a record is locked (?) c. there is an email alert and field update (?) d. approval process is active https://help.salesforce.com/HTViewHelpDoc?id=approvals_managing_approval_processes.htm

b. a record is locked (?) d. approval process is active

Create a validation rule wherein if an opportunity is greater than 500,000. the competitor is a custom picklist value, and cannot be blank. what are the components in the validation rule. choose 2. a. amount > 500,000 && isblank(Competitor__c) || b. amount > 500,000 && ispickval(competitor__c) c. amount > 500,000 && text(Competitor__c)="" d. amount > 500,000 && preval(Competitor__c) e. amount > 500,000 && Competitor__c=""

b. amount > 500,000 && ispickval(competitor__c) c. amount > 500,000 && text(Competitor__c)=""

What are the instances that an opportunity will be assigned to a territory? a. account changed ownership b. ownership was changed and account was moved to another territory https://help.salesforce.com/HTViewHelpDoc?id=faq_territories.htm https://help.salesforce.com/HTViewHelpDoc?id=faq_territories_how_are_opportunities.htm

b. ownership was changed and account was moved to another territory

Create a report for accounts that do not have opportunities and cases a. joined reports b. report for accounts with cross filters that exclude opportunities and cases c. report for accounts with sub filters that exclude opportunities and cases d.

b. report for accounts with cross filters that exclude opportunities and cases

When creating a billing address and the user puts in a wrong zipcode based on the state. A reference object is created that contains the postal codes for the states. How can administrators make this work? Choose 2. a. Lookup on the reference object b. validation rule to use a Vlookup on the reference object. c. Workflow rule with field update b. approval process.

b. validation rule to use a Vlookup on the reference object. c. Workflow rule with field update

24. VP of Sales wants to automatically add the account name to the opportunity name once a record is saved. How can this be done? a. Create a validation Rule on Opportunity b. Enforce an opportunity naming guideline for Sales Reps c. Create a Workflow Rule with an immediate workflow trigger to update the opportunity name field on the Oppportunity object with the Account Name d. Create a Trigger on Account that appends to the Opportunity name.

c. Create a Workflow Rule with an immediate workflow trigger to update the opportunity name fieldon the Oppportunity object with the Account Name

5. A Recruiting User needs to setup an object relationship between the Position Object and the Job Application Object. He needs this setup so that a Position record can be related to many Job Application records and Job Application Records can be related to many Position Records. He also needs this in a setup where deleting a Position record will delete all related Job Application records and deleting a Job Application record deletes all related Position records. What can a system administrator do to fulfil the requirement? a. Create a lookup relationship on both objects. b. Create two master-detail relationships where both can be master and both can be detail records c. Create a junction object between the Job Application and Position object. https://help.salesforce.com/HTViewHelpDoc?id=relationships_manytomany.htm

c. Create a junction object between the Job Application and Position object.

2. Which value rolls up to the Master... in forecasting? Choose 1. a. Expected revenue b. Quota Amount c. Opportunity amount d. Product Quantity

c. Opportunity amount

14. How can a system administrator enrich data thru social? a. Use Facebook for educational background b. Use the Company's salesforce Facebook account c. Use LinkedIn to retrieve the current contact details of a customer d. Use twitter to follow a customer https://appexchange.salesforce.com/listingDetail?listingId=a0N30000004fovtEAA

c. Use LinkedIn to retrieve the current contact details of a customer

26. Billing State --- Postal Code? Pick 2 a. Make the account name field unique b. Use the HLOOKUP operator c. Use the VLOOKUP operator in a validation rule for the account name d. Use an APEX Trigger

c. Use the VLOOKUP operator in a validation rule for the account name d. Use an APEX Trigger

A dependent custom field was missed when uploading a change set. How can an administrator resolve the issue? a. Deploy the current change set, create a new one, add component, deploy b. cancel the upload, create new, add missed component, deploy c. clone the change set, add the missed component, upload, deploy

c. clone the change set, add the missed component, upload, deploy

Scheduling is enabled. One shipment per month and paid on a monthly instalment basis. a. default revenue schedule b. default quantity schedule c. default revenue and quantity schedule d. default billing schedule

c. default revenue and quantity schedule

22. A change set submitted for deployment is missing a component. What can you do in order to correct the issue? a. Deploy the change set and then submit another change set for deployment b. Edit the change set, deactivate it and then add the missing component c. Create another change set containing all components and deploy it. d. Clone Change set https://developer.salesforce.com/docs/atlas.en-us.dev_lifecycle.meta/dev_lifecycle/migrate.htm

d. Clone Change set

13. Support Records with a specific record type needs the access restricted to only a Support Manager and four support users. What can you do as a system administrator? Choices. a. Remove the record type access for all users except the 5 mentioned. b. Give the "View All Data" permission to the 5 mentioned users using permission sets. c. Create a new profile and assign the 5 users to the new profile. d. Create a criteria based sharing rule for the 5 users. https://help.salesforce.com/HTViewSolution?id=000198725&language=en_US

d. Create a criteria based sharing rule for the 5 users.

30. One shipment, billed monthly a. Default Billing Schedule b. Default quantity and revenue Schedule c. Default quantity Schedule d. Default revenue Schedule

d. Default revenue Schedule

Sales user, Sys admin, and Sales Director, needs to view a custom field on an object. How to achieve this? a. Field level security to "Read-Only" on these profiles b. Create a custom profile c. Create a record type d. Field level security to "Visible" on these profiles

d. Field level security to "Visible" on these profiles (I'm really questioning this answer. See this: https://help.salesforce.com/htviewhelpdoc?id=adding_fields.htm "Visible" = View + Edit, that's not what the question implies.