Ch 1

involves contracting with another company to perform a work activity previously done by the parent company. (Enter one word in the blank.)

Outsourcing

The responsibilities and tasks of managers have changed substantially in recent years due to changes in ______.

global competition and information technology

A(n) desired outcomes. is a group of people who work together collaboratively towards a variety of goals and coordinate their efforts in order to achieve

organization

True or false: Companies justify outsourcing by saying that those workers who have lost their jobs to overseas workers will be able to move to the new country and get their jobs back.

False

True or false: Managerial skills can only be obtained through formal training such as in an undergraduate- or graduate-level business program.

False

True or false: Outsourcing usually results in overall higher costs for the company.

False

What is is a major responsibility of a manufacturing manager?

To balance quality products against cost-effective production of products

What is the primary purpose of a manager?

To supervise and achieve organizational goals

Which management level devotes most of their time to planning and organizing the tasks crucial to determining an organization's long-term performance?

Top

True or false: Studying management will help you deal with your bosses and coworkers even if you are not a manager.

True

What is the best explanation of empowerment?

When a manager givers her/his employees the authority to take responsibility for their own work

What is an advantage to learning from other managers' mistakes?

You are less likely to repeat the same mistakes.

What is a compelling reason to study management?

You will learn to deal with the complex nature of modern work and make decisions that are ethical and effective.

Organizing people into according to the kinds of job-specific tasks they perform lays out the lines of authority and responsibility between different individuals and groups. (Enter one word in the blank.)

departments

Today, continuing management education and training are integral steps in building managerial skills because new educational contributions are constantly being sought out to improve organizational ______.

effectiveness

A measure of how well or how productively resources are used to achieve a goal is __________.

efficiency

Giving lower level employees more control over how they perform their work activities is known as ______, and may result in increased efficiency and effectiveness.

empowerment

A ______ manager is responsible for the daily supervision of non-managerial employees.

first-line

A department is a group of people who work together. To perform their jobs, they ______.

have similar skills

If a manager chooses the right goals to pursue and makes good use of the resources to achieve these goals, the result (in terms of efficiency and effectiveness) is ______.

high efficiency and high effectiveness

Managers need to master conceptual, technical, and ______ skills.

human

Managers who have the ability to understand, alter, lead, or control the behavior of others are said to possess ______ skills.

human

The middle manager is responsible for organizing all _______.

human and other resources

Outsourcing ______ efficiency because it lowers operating costs.

increases

Information technology is being used to empower self-managed teams by expanding employees' job knowledge and ______.

increasing the scope of employees' job responsibilities

A ______ provides an example for employees to follow, while a ______ coordinates the work of managers in different departments.

leader; liaison

Managers who provide an inspirational vision that energizes employees are ______, and when they identify and select proper goals and actions, managers are ______.

leading; planning

Restructuring in organizations often leads to ________ in the number of jobs of managers and non-managerial employees.

reduction

In Mintzberg's view, managers are overloaded with ______ and, therefore, do not always have the time to carefully analyze all of the nuances of a situation.

responsibilities

Often, ______ involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs.

restructuring

Reorganizing a company through simplifying, shrinking, or downsizing in order to lower operating costs is also known as ______.

restructuring

When a leader establishes an organizational vision, it should help every employee understand the __________

role he or she should play in the helping to achieve organizational goals

The essential managerial tasks are performed in a(n) _______ to accomplish objectives.

sequence

A(n) ______ is a group of managers and employees who work together because they possess similar skills and experience or use the same kind of knowledge, tools, or techniques to perform their jobs.

department

What best describes the expansion of employees' authority over how they perform their work?

Empowerment

What is the role of leading in the essential management task model?

It is articulating a clear vision for organizational members to achieve organizational goals.

Which level of management has cross-departmental responsibility?

Top

Even if you are not yet a manager, studying management can help you do which of the following? (Choose all that apply.)

-Lead coworkers -Resolve conflicts with coworkers

With self-managed teams, managers can utilize information technology to ______. (Choose all that apply.)

-allocate resources efficiently -monitor team activities

Indicate all of the following that are positive outcomes of using self-managed teams. (Choose all that apply.)

Accomplish tasks more quickly and efficiently Better utilization of the workforce

How does IT facilitate the use of a self-managed team?

By providing real-time information about each members' performance, it allows teams to accomplish their work more efficiently.

How does a successful organization achieve a future outcomes?

By working together and coordinating actions among employees

Top managers are responsible for the ultimate responsibilities within an organization,which include which of the following? (Choose all that apply.)

Cross-departmental responsibility Establishment of organizational goals How departments should interact

Which of the following is one of the three steps involved in planning?

Deciding on the goals to be achieved

If a manager is called upon to hire a new vendor and negotiate the best services for the best price, which type of role is required?

Decisional

What is a measure of an organizational goal and the degree to which an organization achieves that goal?

Effectiveness

A pizza parlor devised a method for producing twice the number of pizzas each day without increasing the size of their staff, and still bringing steaming hot pizza to their customers. What is this pizza parlor demonstrating as a model for other organizations?

Efficiency

In order to become a high performance organization, what are two goals that a manager must achieve?

Efficiency and effectiveness

Which of the following are the potential negative outcomes of restructuring? (Choose all that apply.)

Employee complaints about being overworked Reduced morale of remaining employees Customer complaints about poor service

Which of the following is one of the responsibilities of a middle manager?

Evaluates and suggests to top management how organizational goals should be changed

What managerial skills are defined specifically by the abilities associated with understanding, altering, leading, and controlling the behavior of other individuals and groups?

Human

Which of the following is NOT a way in which IT helps improve performance in self-managed work teams?

IT allows managers to have greater control over these teams.

Where are you likely to find first-line managers within an organization?

In all departments and functions

What can be used to empower employees by expanding the employee's job knowledge and scope of responsibility?

Information technology

What are the three typologies in which Henry Mintzberg clustered managerial roles?

Informational, interpersonal, and decisional

Which one of the essential managerial tasks are managers performing when they articulate a clear vision and energize members to achieve organizational goals?

Leading

Where do companies tend to outsource tasks they previously performed in-house?

Low-cost countries

A middle manager may ensure an organization's efficiency and effectiveness by doing which of the following?

Making decisions about the production of goods and services

Which level of management is responsible for finding the best way to organize resources to achieve organizational goals?

Middle

Who supervises first-line managers?

Middle managers

What is a key difference between how information is weighed for decision making in the four essential management tasks that you read about in the last section and Mintzberg's view of management decision making?

Mintzberg believes management is more chaotic, involving quick decisions, rather than an orderly process of weighing information first.

What is the second essential task of management?

Organizing

In organizations, the figurehead role is responsible for outlining new organizational goals and organizational guidelines to share with employees at meetings. What are responsibilities of the leader role in organizations?

Providing examples for employees to follow and giving direct commands about how resources should be used to meet organizational goals

Setting a budget falls within the decisional role, according to Mintzberg's typology, as does deciding to expand internationally. Under which specific role do each of these decisions fall?

Resource allocator, entrepreneur

Simone, Kevin, and Manny are bank tellers at Rock Safe Bank. Annalea is the manager of the branch in which they work. As a manager within the organization, what key managerial tasks is Annalea responsible for?

Supervising

Which are characteristics that all managers share?

They share a responsibility for ensuring that their organization achieves its goal by supervising human resources as well as other resources.

How many steps are involved in the managerial task of planning?

Three

Empowerment has been found to ______.

affect performance and profitability in a positive manner

Describe advantages of a self-managed team. It can: (Choose all that apply.)

assume more responsibilities than a non-self-managed team. complete a task more quickly than a non-self-managed team. assume more tasks than a non-self-managed team.

Because of global competition and advances in new information technology, tasks and responsibilities for managers have _______.

become more intense

Managers in high performing organizations with high efficiency and high effectiveness,

choose the right goals to pursue and make good use of resources.

The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors is known as a core . (Enter one word.)

competency

The ability to analyze and diagnose a situation and to distinguish between cause and effect are known as ______ skills.

conceptual

Top managers require the best ______ skills because their primary responsibilities are planning and organizing.

conceptual

Experience and education have been found to help managers develop three types of skills, including _______.

conceptual, human, and technical skills

Identifying new opportunities and determining the best direction for the company's future requires managers to use ______ skills. When managers motivate employees to work hard to achieve goals, they are demonstrating ______ skills.

conceptual; human

What refers to evaluating how well an organization is achieving its goals and taking action to maintain or improve performance?

controlling

When managers monitor the performance of individuals, departments, and the organization as a whole to determine if they are meeting desired performance standards, they are engaging in the essential task of ______.

controlling

The essential or universal tasks of management include: (Choose all that apply.)

controlling. leading. planning. organizing.

An organization's _______ is its specific set of departmental skills, knowledge, and experience that allows it to outperform its competitors.

core competency

If a manager chooses the right goals to pursue, but does a poor job of using the resources in achieving these goals, the result (in terms of efficiency and effectiveness) is ______.

low efficiency and high effectiveness

If a manager chooses the wrong goals to pursue and makes poor use of resources, the result (in terms of efficiency and effectiveness) is ______.

low efficiency and low effectiveness

The ______ a manager's position in the hierarchy, the more time the manager spends ______.

lower; leading

Organizational effectiveness results when ________.

managers select and achieve appropriate goals

People in support of outsourcing have argued that the millions of ______ jobs that have been lost overseas will be replaced by higher paying United States jobs in the ______ sector.

manufacturing; service

A _____ works with suppliers to reach an agreement, while a ______ deals with unexpected external problems facing the company.

negotiator; disturbance handler

Senior managers engage in ______ when they structure the organizational relationships to work cooperatively to achieve goals.

organizing

The managerial task of ______ involves establishing task and authority relationships.

organizing

The measurement of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals is known as organizational _____.

performance

The first three of the four essential managerial tasks include _______.

planning, organizing, and leading

Both education and experience enable managers to recognize and develop the skills they need to ______.

put organizational resources to their best use

A first-line manager is often called a ______.

supervisor

For his position as a lead mechanic, Jeff needs to know when and how to use a 12 millimeter screwdriver and a 14 millimeter screwdriver for a specific task. This requires _______ skills.

technical

Managers who have excellent skills have job-specific knowledge and know the techniques to perform their jobs.

technical

When managers have job-specific knowledge and the techniques required to perform them, their requisite skills are considered ______.

technical

Most organizations have ______ levels of managers.

three

The manager who establishes the organization's goals and determines how the departments should interact is the ______ level manager.

top

The success or failure of the company ultimately rests with ______ managers.

top

The three levels of management in most organizations are first-line managers, middle managers, and level managers. (Enter one word.)

top

A short, succinct, and inspiring statement of what the organization intends to become and the goals it seeks to achieve is known as an organization's ______.

vision