Ch 8 Quick Quiz

what tool can you use to determine whether a process is in control or out of control

a control chart

____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization

benchmarking

_____ is the degree to which a set of inherent characteristics fulfills requirements

quality

six sigma's target for perfection is the achievement of no more than ____ defects, errors, or mistakes per million opportunities

3.4

____ is known for his work on quality control in Japan, and he developed the 14 points for Management in his text Out of Crisis

Deming

what does kaizen mean?

improvement

PMI's OPM3 is an example of a ____ model or framework for helping organizations improve their processes and systems

maturity

the seven run rule states that if seven data points in a row on a control chart are all below the mean, above the mean, or all increasing or decreasing, the the process needs to be examined for ____ problems

nonrandom

what is the purpose of project quality management

to ensure that the project will satisfy the needs for which it was undertake

what is the preferred order for performing testing on IT projects

unit testing, integration testing, system testing, user acceptance testing