Chapter 1 Practice Quiz

According to Mintzberg, when Amanda attends a subordinate's wedding she is performing which of these roles?

Figurehead

The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?

Figurehead role

Which of the following is a characteristic of a traditional management approach?

Managers supervise team members' tasks

The individual identity includes which of the following

Works relatively independently

If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the _____ role.

leader

Which of these can best describe organizing?

Assigning responsibility for task accomplishment

Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill?

Conceptual

According to the text, what are the skills used by managers when performing the four functions of management?

Conceptual, human, and technical

Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function

Controlling

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions

Controlling

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?

Controlling

A manager's _____ skill is demonstrated in the way a manager relates to other people.

Human

One of the roles that a small business manager may emphasize over their counterpart in a large organization is _____.

Spokesperson

Consider the following three managers from Outrageous Outfitters, Inc. Tiffany Blanchard is the president, Timothy Thompson is the director of marketing, and Karen Baxter is a maintenance supervisor. Which of the following statements is true?

Tiffany Blanchard does more planning than Karen Baxter.

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

effectiveness.

Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

efficiency.

How an organization goes about accomplishing a plan is a key part of the management function of _____

organizing

Organizations often lose good employees because front-line managers fail to:

show respect

Which of the following includes the manager identity?

A network builder

Conceptual, human, and technical skills are important to which managerial level?

All of these

Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?

Disseminator role

_____ are responsible for departments that perform a single task and have employees with similar training skills.

Functional managers

Which of the following skill is the manager's ability to work with and through other people and to work effectively as a group member?

Human

_____ is not a force affecting transition from the old workplace to the new workplace.

Insourcing

Which of these managers are responsible for the manufacturing and marketing departments that make or sell the product or service?

Line

If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?

Monitor

Which of the following is an informational role, according to Mintzberg?

Monitor role

Which of the following roles involve bargaining with others to meet the unit or departmental goals

Negotiator

Which of the following is not a function of management?

Performance

Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function

Planning

Which of the following is a function of management?

Planning

Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do?

Setting objectives

Taylor Brittingham is a general manager. Which of the following best describes her position?

She is responsible for several departments that perform different functions.

Sally is vice president of administration at a large non-profit charity for animals. She most likely falls within which management level?

Top manager

Success in the new workplace depends on the strength and quality of _____

collaborative relationships

The biggest mistake that many managers make is the failure to:

communicate effectively.

Monitoring activities and making corrections are part of:

controlling

Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of

controlling

The degree to which an organization achieves a stated goal refers to:

effectiveness.

Being a successful manager means thinking in terms of all of the following, except:

generating the most profit

Today's middle manager is responsible for creating a _____ rather than managing the flow of information up and down the hierarchy.

horizontal network

Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill?

human

If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the _____ role

leader

Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can best be described as a(n):

individual performer.

To meet the needs of the organization, all managers carry out the three major categories of roles. They are: _____, _____, and _____ roles

informational, interpersonal, decisional

To meet the needs of the organization, all managers carry out the three major categories of roles. They are: _____, _____, and _____ roles.

informational, interpersonal, decisional

Using influence to motivate employees describes which of these functions

leading

One of the things managers enjoy doing the most is:

leading others.

Maintaining information links are the activities consistent with the _____ role.

liaison

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a:

liaison.

Research shows that managers enjoy all of the following except:

managing time.

Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n):

middle manager

Managers shift gears quickly and therefore, the average time spent on any one activity is less than _____.

nine minutes

For a widget manufacturing company, worker-hours per widget is a measure of

organizational efficiency

Selecting goals and ways to attain them refers to ___

planning

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of _____

planning

Temporary management professionals responsible for a temporary work project that involves the participation of people from various functions and levels of the organization are called _____.

project managers

A manager in for-profit business focuses primarily on _____, while a manager of a non-profit focuses on ____

the bottom-line; social impact

One of the important ideas in the text's definition of management is:

the management functions of planning, organizing, leading, and controlling

The most important responsibilities for _____ managers include communicating a shared vision for the organization and shaping corporate culture

top

Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a(n):

top manager

Which of the following are responsible for the entire organization

top managers