Chapter 1 Practice Quiz
According to Mintzberg, when Amanda attends a subordinate's wedding she is performing which of these roles?
Figurehead
The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?
Figurehead role
Which of the following is a characteristic of a traditional management approach?
Managers supervise team members' tasks
The individual identity includes which of the following
Works relatively independently
If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the _____ role.
leader
Which of these can best describe organizing?
Assigning responsibility for task accomplishment
Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill?
Conceptual
According to the text, what are the skills used by managers when performing the four functions of management?
Conceptual, human, and technical
Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function
Controlling
When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions
Controlling
When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?
Controlling
A manager's _____ skill is demonstrated in the way a manager relates to other people.
Human
One of the roles that a small business manager may emphasize over their counterpart in a large organization is _____.
Spokesperson
Consider the following three managers from Outrageous Outfitters, Inc. Tiffany Blanchard is the president, Timothy Thompson is the director of marketing, and Karen Baxter is a maintenance supervisor. Which of the following statements is true?
Tiffany Blanchard does more planning than Karen Baxter.
Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:
effectiveness.
Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:
efficiency.
How an organization goes about accomplishing a plan is a key part of the management function of _____
organizing
Organizations often lose good employees because front-line managers fail to:
show respect
Which of the following includes the manager identity?
A network builder
Conceptual, human, and technical skills are important to which managerial level?
All of these
Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees enabling them to make quality decisions. Gail is performing which of the following roles?
Disseminator role
_____ are responsible for departments that perform a single task and have employees with similar training skills.
Functional managers
Which of the following skill is the manager's ability to work with and through other people and to work effectively as a group member?
Human
_____ is not a force affecting transition from the old workplace to the new workplace.
Insourcing
Which of these managers are responsible for the manufacturing and marketing departments that make or sell the product or service?
Line
If a manager finds several new competitors on the horizon, they may need to spend more time in the which role?
Monitor
Which of the following is an informational role, according to Mintzberg?
Monitor role
Which of the following roles involve bargaining with others to meet the unit or departmental goals
Negotiator
Which of the following is not a function of management?
Performance
Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function
Planning
Which of the following is a function of management?
Planning
Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do?
Setting objectives
Taylor Brittingham is a general manager. Which of the following best describes her position?
She is responsible for several departments that perform different functions.
Sally is vice president of administration at a large non-profit charity for animals. She most likely falls within which management level?
Top manager
Success in the new workplace depends on the strength and quality of _____
collaborative relationships
The biggest mistake that many managers make is the failure to:
communicate effectively.
Monitoring activities and making corrections are part of:
controlling
Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of
controlling
The degree to which an organization achieves a stated goal refers to:
effectiveness.
Being a successful manager means thinking in terms of all of the following, except:
generating the most profit
Today's middle manager is responsible for creating a _____ rather than managing the flow of information up and down the hierarchy.
horizontal network
Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill?
human
If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the _____ role
leader
Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can best be described as a(n):
individual performer.
To meet the needs of the organization, all managers carry out the three major categories of roles. They are: _____, _____, and _____ roles
informational, interpersonal, decisional
To meet the needs of the organization, all managers carry out the three major categories of roles. They are: _____, _____, and _____ roles.
informational, interpersonal, decisional
Using influence to motivate employees describes which of these functions
leading
One of the things managers enjoy doing the most is:
leading others.
Maintaining information links are the activities consistent with the _____ role.
liaison
If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail, phone calls, and conducting meetings as daily activities, he would be considered a:
liaison.
Research shows that managers enjoy all of the following except:
managing time.
Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management hierarchy is that of a(n):
middle manager
Managers shift gears quickly and therefore, the average time spent on any one activity is less than _____.
nine minutes
For a widget manufacturing company, worker-hours per widget is a measure of
organizational efficiency
Selecting goals and ways to attain them refers to ___
planning
When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of _____
planning
Temporary management professionals responsible for a temporary work project that involves the participation of people from various functions and levels of the organization are called _____.
project managers
A manager in for-profit business focuses primarily on _____, while a manager of a non-profit focuses on ____
the bottom-line; social impact
One of the important ideas in the text's definition of management is:
the management functions of planning, organizing, leading, and controlling
The most important responsibilities for _____ managers include communicating a shared vision for the organization and shaping corporate culture
top
Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of a(n):
top manager
Which of the following are responsible for the entire organization
top managers