Chapter 1 Questions

A person with high emotional intelligence would be strong in, _____ the ability to think before acting and to control disruptive impulses. (a) motivation (b) perseverance (c) self-regulation (d) empathy

A person with high emotional intelligence would be strong in, the ability to think before acting and to control disruptive impulses. ---- (c) self-regulation

What percentage of a manager's time is spent dealing with organizational behavior issues? A. 10% B. 20% C. 30% D. 40% E. 50% or more

A. 50% or more

True or False: A manager's primary job is to organize and direct others to accomplish the mission of the organization

True

True or False: Most managers report spending much more than 50% of their working time dealing with organizational behavior issues. These issues include hiring, providing performance feedback, motivating, managing conflict between coworkers and between business units or work groups, providing direction, and staffing decisions to allocate employees to projects and teams.

True

What is the best description of the context for organizational behavior today? (a) Command-and-control is in. (b) The new generation is similar to the old. (c) Empowerment is out. (d) Work-life balance concerns are in.

What is the best description of the context for organizational behavior today? ---- (d) Work-life balance concerns are in.

Among Mintzberg's ten managerial roles, acting as a figurehead and liaison are examples of roles. (a) interpersonal (c) decisional (b) informational (d) conceptual

Among Mintzberg's ten managerial roles, acting as a figurehead and liaison are examples of roles. ---- (a) interpersonal

Class discussions, "debriefs," and individual papers based on case studies, team projects, and in-class activities are all ways an instructor tries to engage students in which part of the experiential learning cycle? (a) initial experience (b) reflection (c) theory building (d) experimentation

Class discussions, "debriefs," and individual papers based on case studies, team projects, and in-class activities are all ways an instructor tries to engage students in which part of the experiential learning cycle? ---- (a) initial experience

If the organization culture represents the character of an organization in terms of shared values, the ________ represents the shared perceptions of members about day-to-day management practices. (a) value chain (b) organization climate (c) transformation process (d) organization strategy

If the organization culture represents the character of an organization in terms of shared values, the ________ represents the shared perceptions of members about day-to-day management practices. ---- (b) organization climate

In the management process, _____ is concerned with measuring performance results and taking action to improve future performance. (a) transforming (b) organizing (c) leading (d) controlling

In the management process, _____ is concerned with measuring performance results and taking action to improve future ---- (d) controlling

In the open-systems view of organizations, such things as technology,information, and money are considered _______ (a) transformation elements (c) inputs (b) feedback (d) outputs

In the open-systems view of organizations, such things as technology,information, and money are considered _______ ---- (c) inputs

The management function of _______ is concerned with creating enthusiasm for hard work among organizational members. (a) planning (c) controlling (b) motivating (d) leading

The management function of _______ is concerned with creating enthusiasm for hard work among organizational members. ---- (d) leading

The term workforce diversity typically refers to differences in race, age, gender, ethnicity, and _____ among people at work. (a) social status (b) personal wealth (c) able-bodiedness (d) political preference

The term workforce diversity typically refers to differences in race, age, gender, ethnicity, and among people at work. ---- (c) able-bodiedness

When a manager moves upward in responsibility, Katz suggests ______ skills decrease in importance and ______ skills increase in importance. (a) human, conceptual (c) technical, conceptual (b) conceptual, emotional (d) emotional, human

When a manager moves upward in responsibility, Katz suggests ______ skills decrease in importance and ______ skills increase in importance. ---- (c) technical, conceptual

When a person's human skills are so good that he or she has relationships with other people who can be confidently asked for help and assistance at work, these skills have created ______ for the individual. (a) analytical capacity (c) social capital (b) ethics mindfulness (d) multiculturalism

When a person's human skills are so good that he or she has relationships with other people who can be confidently asked for help and assistance at work, these skills have created social capital for the individual. ---- (c) social capital

Which of the following is not a good match of organizational stakeholder and the interests they often hold important? (a) customers—high-quality products (b) owners—returns on investments (c) future generations—value pricing (d) regulators—compliance with laws

Which of the following is not a good match of organizational stakeholder and the interests they often hold important? ---- (c) future generations—value pricing

Which of the following issues would be most central to the field of organizational behavior (OB)? (a) How to improve advertising for a new product. (b) How to increase job satisfaction and performance among members of a team. (c) Making plans for a new strategy for organizational growth. (d) Designing a new management information system.

Which of the following issues would be most central to the field of organizational ----- (b) How to increase job satisfaction and performance

Which statement about OB is most correct? (a) OB seeks "one-best-way" solutions to management problems. (b) OB is a unique science that has little relationship to other scientific disciplines. (c) OB is focused on using social science knowledge for practical applications. (d) OB is so modern that it has no historical roots.

Which statement about OB is most correct? ---- (c) OB is focused on using social science knowledge for practical applications.

Which word best describes an organizational culture that embraces multiculturalism and in which workforce diversity is highly valued? (a) inclusion (c) dynamism (b) effectiveness (d) predictability

Which word best describes an organizational culture that embraces multiculturalism and in which workforce diversity is highly valued? ---- (a) inclusion