Chapter 1: Understanding Information Systems
Wisdom
Accumulated knowledge over time
Information
Data organized in a way that has value beyond the facts themselves
Marketing
Analyzing and promoting products and services
Porter's competitive forces model
Analyzing industry competition and its impact on business
Lewin's force field analysis
Analyzing the forces for and against change
Soft side of implementing change
Dealing with the human aspects of change
Decision support systems
Assisting with complex decision-making
Knowledge
Awareness and understanding of information
Homo Conexus
Changing role of the information systems department
Globalization
Changing the nature of the workforce and business
CIO
Chief Information Officer
Information systems
Collect, process, store, analyze, and disseminate information
Information technology
Computer-based tools used to work with information
Computer-based systems
Consist of hardware, software, database, and network
Outsourcing
Contracting services with an outside organization
Supply chain management
Coordinating the flow of goods and materials
Friedman's 10 Flatteners
Factors that have flattened the world and enabled globalization
Information systems components
Hardware, software, database, and network
Diffusion of innovation theory
How new ideas spread and are adopted
Porter's value chain model
Identifying activities where competitive strategies can be applied
Quality information
Information that is accurate, complete, relevant, timely, etc.
Enterprise resource planning systems
Integrating business processes and data across an organization
Innovation
Introducing new ideas, products, or processes
Supply chain
Key value chain in a manufacturing organization
Knowledge management
Managing and utilizing organizational knowledge
POM
Managing customer orders, production schedules, and product quality
Human Resources
Managing recruitment, employee productivity, and benefits
Technology Acceptance Model
Model for predicting user acceptance of technology
Leavitt's diamond
Model for understanding organizational change
Offshoring
Obtaining services from a different country
IT personnel
People who manage and support information technology
Digital nomads
People who use technology to work remotely
Continuous computing
Practice of always being connected to a personal information network
Social issues associated with information systems
Privacy, security, and ethical concerns
Transaction processing
Processing routine business transactions
Management information systems
Providing information for managerial decision-making
Data
Raw facts
Value chain
Series of activities that transform inputs into outputs
IT services
Services provided by IT personnel
Application
Software tool used to process data
IT applications
Software tools used to process and work with information
Accounting systems
Systems used for financial reporting and analysis
Shadow IT
Technology used in an organization without IT department approval
Three types of information systems
Transaction processing, management information systems, decision support systems
