Chapter 10 Quiz
Which of the following strengthens desired behavior by eliminating an undesirable task or situation?
Negative reinforcement
Which of the following forms of reinforcement is considered the most effective?
Positive reinforcement
Securing the acceptance of top management is the first step in an MBO program. Which of the following is not one of the four remaining steps?
Reassigning the employee
An action directly following a particular behavior is called a(n)
Reinforcement
Behavior modification as applied to business management is mainly based on
Reinforcement theory
Job security, health insurance, and safe working conditions are all characteristics of which needs level?
Safety
A ____ team is one in which the team members are able to establish their own budget, purchase supplies, conduct performance reviews within its own ranks, and take corrective action as needed.
Self-managed
The expectancy theory says that people are motivated
by how much they want and the chance they have of getting it.
According to Theory X by McGregor, managers assume that employees
dislike work and need to be controlled
MBO stands for
management by objectives
The motivational technique that is made possible through the use of personal computers, smart phones, video conferencing, cloud computing, and overnight delivery service is referred to as
telecommuting
The reinforcement theory says that people are motivated
NOT: by receiving a reward in accordance with their performance.
According to Theory Y by McGregor, managers think people
NOT: must be led because they have little ambition.
For job enrichment to benefit the company, what must happen first?
Employees must show interest in taking on other tasks.
Managers who rely on ____ as a form of negative reinforcement will ignore an undesired behavior in the hope that it will go away.
Extinction
Which of the following motivational techniques involves expanding a worker's assignments to include additional but similar tasks?
Job enlargement
Job redesign is a type of ____ in which work is restructured in ways that cultivate the worker-job match.
Job enrichment
The hierarchy of human needs was developed by
Maslow
An employee's attitude toward his or her job, supervisors, and the firm itself is termed
Morale
A firm characterized by lifetime employment, collective decision making, collective responsibility, slow evaluation and promotion, implied control, nonspecialized career paths, and a holistic concern for employees is called
Type J