Chapter 10 Quiz

Which of the following strengthens desired behavior by eliminating an undesirable task or situation?

Negative reinforcement

Which of the following forms of reinforcement is considered the most effective?

Positive reinforcement

Securing the acceptance of top management is the first step in an MBO program. Which of the following is not one of the four remaining steps?

Reassigning the employee

An action directly following a particular behavior is called a(n)

Reinforcement

Behavior modification as applied to business management is mainly based on

Reinforcement theory

Job security, health insurance, and safe working conditions are all characteristics of which needs level?

Safety

​A ____ team is one in which the team members are able to establish their own budget, purchase supplies, conduct performance reviews within its own ranks, and take corrective action as needed.

Self-managed

The expectancy theory says that people are motivated

by how much they want and the chance they have of getting it.

According to Theory X by McGregor, managers assume that employees

dislike work and need to be controlled

MBO stands for

management by objectives

The motivational technique that is made possible through the use of personal computers, smart phones, video conferencing, cloud computing, and overnight delivery service is referred to as

telecommuting

The reinforcement theory says that people are motivated

NOT: by receiving a reward in accordance with their performance.

According to Theory Y by McGregor, managers think people

NOT: must be led because they have little ambition.

For job enrichment to benefit the company, what must happen first?

Employees must show interest in taking on other tasks.

Managers who rely on ____ as a form of negative reinforcement will ignore an undesired behavior in the hope that it will go away.

Extinction

Which of the following motivational techniques involves expanding a worker's assignments to include additional but similar tasks?

Job enlargement

Job redesign is a type of ____ in which work is restructured in ways that cultivate the worker-job match.

Job enrichment

The hierarchy of human needs was developed by

Maslow

An employee's attitude toward his or her job, supervisors, and the firm itself is termed

Morale

A firm characterized by lifetime employment, collective decision making, collective responsibility, slow evaluation and promotion, implied control, nonspecialized career paths, and a holistic concern for employees is called

Type J