Chapter #10 Quiz and Vocab

ERP II

ERP systems that include administrative, sales, marketing, and HR processes, are referred to as ___.

production

The ___ process originates in the warehouse department and ends in the warehouse department.

TPS** ERP CRM SCM

Which of the following NOT an inter organizational system?

ERP II

___ systems are interorganizational ERP systems that provide web-enabled links among a company's key business systems and its customers, suppliers, distributors, and other relevant parties.

SaaS

If you want to implement an ERP system but cannot afford to make large investments in IT, ___ ERP is a good solution.

Silos

Legacy systems were developed as ___.

ERP

MRP is an earlier evolution of ___.

less expensive

Organizations typically invest in cloud-based ERP systems because they are ___.

SAP

The leading ERP software vendor is ___.

MRP

The planning and process that integrates production, purchasing, and inventory management of interdependent items is called ___.

online transaction processing (OLTP)

Transaction processing system (TPS) that processes data after transactions occur, frequently in real time.

batch processing

Transaction processing system (TPS) that processes data in batches at fixed periodic intervals.

computer-integrated manufacturing (CIM)

an information system that integrates various automated factory systems; also called digital manufacturing

transaction

any business event that generates data worth capturing and storing in a database

ERP II systems

interorganizational ERP systems that provide Web-enabled links between a company's key business systems (such as inventory and production) and its customers, suppliers, distributors, and others

ad hoc (on-demand) reports

nonroutine reports that often contain special information that is not included in routine reports

routine reports

reports produced at scheduled intervals

TPS

A ___ is typically used to manage inventory.

Drill-down

A ___ report displays a greater level of detail.

TPS

A ___ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.

production process

A cross-functional business process in which a company produces physical goods.

procurement process

A cross-functional business process that originates when a company needs to acquire goods or services from external sources, and it concludes when the company receives and pays for them.

order fulfillment process

A cross-functional business process that originates when the company receives a customer order, and it concludes when it receives a payment from the customer.

FAIS

Each department or functional area within an organization has its own collection or application programs or ___.

batch processing

If your organization collects transactions and processes them at night, this is called ___.

enterprise resource planning (ERP) systems

Information systems that take a business process view of the overall organization to integrate the planning, management, and use of all of an organization's resources, employing a common software platform and database.

OLTP

Most organizations design TPS to process transactions as soon as they occur. This is called ___.

functional area information systems (FAIS)

Systems that provide information to managers (usually midlevel) in the functional areas, in order to support managerial tasks of planning, organizing, and controlling operations.

Vanilla

With the ___ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options.

Drill-down

You get sales report every month to show the products sold from each state. You notice the sales from California are down from last month, so you click on the state to get more detailed information on each sales person. You notice one salesperson sold 10% of what he did the previous year. This is an example of a ___ report.

Comparative

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, easter, and western regions. This is an ___ report.

Flexibility

___ is a benefit of ERP.

PLM

___ is a business strategy that enables manufacturers to share product-related data that support product design and development and supply chain operations.

Cost

___ is a disadvantage of ERP.

Control

___ is a disadvantage of cloud-based ERP systems.

Access

___ is an advantage of cloud-based ERP systems.

cross-departmental process

a business process that originates in one department and ends in another department, and/or originates and ends in the same department while involving other departments

transaction processing system (TPS)

Information system that supports the monitoring, collection, storage, and processing of data from the organization's basic business transactions, each of which generates data.

warehouse; warehouse

The production process originates in the ___ department and ends in the ___ department.

Make-to-order; production

___ is part of the ___ process and occurs when the company is trying to fulfill a specific customer order.

Routine

___ reports are produced at scheduled intervals.

enterprise application integration (EAI) system

a system that integrates existing systems by providing layers of software that connect applications together

comparative reports

reports that compare performances of different business units or times

exception reports

reports that include only information that exceeds certain threshold standards

drill-down reports

reports that show a greater level of detail than is included in routine reports

key indicator reports

reports that summarize the performance of critical activities

Ad hoc

Your souther region is not doing very well. You want to know why, so you ask fo a special report showing the numbers for the southern region compared to the northern, easter, and western regions. This is an ___ report.

MRP II

___ is a more complex, integrated software that can handle money and labor in addition to production, purchasing, and inventory management planning.

Cost

___ is an advantage of cloud-based ERP systems.

Scalability

___ is an advantage of cloud-based ERP systems.

Configure-to-order; fulfillment

___ is part of the ___ process and involves customizing the product in response to a customer request.

ERP

___ systems are an evolution for FAIS.

Key indicator

A __ report summarizes the performance of critical activities.

data

A transaction is any business event that generates ___ worthy of being captured and stored in a database.